Announcement   In March 2008 we opened this Etsy shop selling Wren Products from Cape Town, South Africa to the rest of the world. Etsy was a fantastic platform for our fledging design business but we feel it is time that we leave the nest and focus our efforts on a stand alone online shop.

Please discover Wren products now at www.thewrendesign.com

Thank you Etsy for being our partner for the past 10 years and bringing the whole world close ensuring our business could grow and succeed.

Announcement

Last updated on Jun 11, 2018

In March 2008 we opened this Etsy shop selling Wren Products from Cape Town, South Africa to the rest of the world. Etsy was a fantastic platform for our fledging design business but we feel it is time that we leave the nest and focus our efforts on a stand alone online shop.

Please discover Wren products now at www.thewrendesign.com

Thank you Etsy for being our partner for the past 10 years and bringing the whole world close ensuring our business could grow and succeed.

Wendren

Contact shop owner

Wendren

Reviews

Average item review
5 out of 5 stars
(402)
  • Daksha Rangan on Jun 25, 2018

    5 out of 5 stars

    My Macbook sleeve just arrived in the mail and I'm absolutely in love!! I've been searching for quite a while to find a sustainable laptop sleeve that was also aesthetically minimal and timeless, and this sleeve is exactly that. You can see how much thought and diligence went into its creation, and the gently crumpled kraft-paper look is truly a beautiful one. Even more, it's incredibly functional — it's lightweight and still holds both my 13" 2015 Macbook Pro & my Kindle (or, alternatively, a notebook.) The front pocket is a brilliant addition and one I honestly didn't think I'd need until now. I can't say enough good things about this Macbook sleeve, I'm so excited to bring it with me to work & on my travels this summer. Thanks so much for this wonderful creation, Melany & Wren!!

  • Max Girmann on Apr 26, 2018

    5 out of 5 stars

    Die Laptop Tasche ist super! Sie sieht richtig toll aus und ist wunderbar verarbeitet! Ich bin begeistert!
    Das Paket wurde sehr schnell verschickt (1-2 Tage nach Bestellung), aber der Versand von Kapstadt (Südafrika) nach Deutschland hat 4 Wochen gedauert...

    Translate to English
  • Max Girmann on Apr 26, 2018

    5 out of 5 stars

    Die Laptop Tasche ist super! Sie sieht richtig toll aus und ist wunderbar verarbeitet! Ich bin begeistert! Das Paket wurde sehr schnell verschickt (1-2 Tage nach Bestellung), aber der Versand von Kapstadt (Südafrika) nach Deutschland hat 4 Wochen gedauert...

    Translate to English
  • Emilie Reimers on Mar 24, 2018

    5 out of 5 stars

    It took a while to arrive to Denmark (just over 1 month), but it was all worth the wait. It’s so beautiful and the papping is very nice.
    It’s just perfect!

View all 402 reviews

About

Our story

In 2008 the WREN bird logo was drawn. It spent a year or so flying around some computer harddrive before Wendren resigned from her day job as a Textile Designer and started "the WREN design" with the little Wren bird logo.

The reason the company began was a combination of Wendren finding the workplace uninspiring and bag products out there, well, soul less.

When it started Wendren was cutting fabric on the floor of her flat and sewing in her kitchen. In 2009 this "factory" moved to take over the main room in her flat and two seamstresses from her old factory - Fatima and Zurina started helping out. Eventually they quit their day jobs too to work for "the WREN design".

Today the company is still a home-run business. Wendren works from the biggest room in her townhouse (which she calls the "studio room") and the garage (also known as the "back studio"). Fatima and Zurina work from their home where they have built on what they call their "factory" and the part-time seamstresses and seamsters either work from their homes, studio's or join up with ours.

Maybe one day we will all work from a common studio but somehow this works well for now.

Around the web

Shop members

  • Wendren

    Owner, Wearer Of Many Hats.

    Originally a Textile Designer but now she finds more fun from discovering unusual "fabrics", challenging their perceived purpose and creating bags.

  • Cheif Seamstress

    Maker

    For over 30 years Fatima worked in a Clothing Factory making jeans. And jeans only. Then she learnt to make WREN bags, resigned and now she can make just about anything you ask her - and perfectly!

  • Zerina

    Maker, Cutter

    A line-machinist now cutter and assistant seamstress to her sister Fatima, Zerina cuts, fuses and helps sew.

  • Yvonne

    Maker, General Hand

    Yvonne is involved in every possible part of the production of a piece - from marking the fabric, to checking it for threads once it comes back from production, labeling, packing...you name it. She even helps sew when things get too hectic.

  • Lovemore

    Maker, Heavy-duty Seamster

    In his tiny little Studio Lovemore makes Shoes. But for us, he stitches our very special heavy duty linens and leather. Lovemore makes the Antique Linen Duffel & Yoga Bags.

  • Roger

    Maker, Part-time Seamster

    A tailor of note, Roger makes some of our paper sleeves.

Shop policies

Last updated on September 21, 2017
Hi!

At The Wren Design, we produce a unique range of contemporary hand-crafted bags. By transforming found materials into contemporary items, we are able to deliver a product that is appealing and eco-friendly without compromising on quality.

The first Wren bags used traditional fabrics, but the idea of repurposing found materials including paper, coffee sacks, cotton rice bags and antique linen was a watershed moment for the company. It is an innovation that has proved highly successful. The result is a range of over 100 products that combine simplicity of design with eco-friendly manufacturing methods to produce uniquely eye-catching designer apparel.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
► RETURNS are handled on a case by case basis. If you are unhappy with what you ordered or if something goes terribly wrong (for example, the bag gets damaged) please email and let us know within two weeks of receiving your parcel.

REFUND TERMS & CONDITIONS:
- The value of the bag will be refunded on receiving the returned bag in the same condition it was posted.
- The returned bag needs to be received (in South Africa) within 30days of it arriving in the country of destination (your country).
- Return shipping is at your cost unless the return is the result of an error on our side (for example, the bag posted was not the bag ordered, or it was sent to the wrong address etc). We are only human and do make mistakes.


► LOST PARCELS: This rarely happens but it would be ignorant to say never. However, come hell or high water we will get your bag to you one way or another.

A parcel can only be called “lost” after 6 weeks. At this point we put in an inquiry with the postal service and give you the option of a full refund or a replacement bag at our cost.
If your order does not arrive within 5-14 working days and you do not want to wait the full 6 weeks before we can put a formal enquiry in and declare the package lost, then we can send you a replacement bag with the agreement from you that when, and if, the original bag does arrive that you will return this bag to us at your expense, or pay for two.

Local parcels sent with the South African Post Office are always insured for their full value. International parcels over 1kg are insured for their full value and parcels under 1kg are claimable from the South African Post Office for a percentage of the value of the item – but do not worry as this is for us to handle. Sadly Asian and most African countries do not offer an insurance option.

Summed up, please get in contact with us if your bag does not arrive so that we can work out a plan forward that will make a sad situation a happy one.
Payment
► SOUTH AFRICAN CUSTOMERS: Please contact me (wendren@thewrendesign.com) before placing your order. Local prices are available (i.e. in South African Rands). Payment is also easier as a direct bank transfer as conversion fees do not need to be incurred by either party.

► INTERNATIONAL CUSTOMERS: Please pay with the secure payment gateway: Paypal (www.paypal.com). I do not accept international money transfers.
Shipping
All WREN orders are posted in 2-3 days of receiving the payment. Orders that are received on Friday or during the weekend will be posted on the Monday.

► INTERNATIONAL: All international orders are posted through the local postal service as Registered Mail or if it is over 1kg, then as an Insured Parcel. It takes 5-14 working days* to arrive.

► SOUTH AFRICAN DOMESTIC AIRMAIL: If you provide us with a work address your order will be posted with Fastway couriers and delivery is 2-4 working days*. If it is a residential address and you let us know that you can not always be at the postal address then we can send it with the South African Post Office as a fully insured parcel. Delivery is 3-5 working days*.

*All delivery times are on a best effort principle and The Wren Design cannot be held liable if a parcel arrives a few days later than the lead times. Orders can be delayed due to unforeseen circumstances such as bad weather, strikes etc. Please allow for up to 20 days from payment to delivery before contacting us. If you have any concerns regarding your order and the delivery please get in touch with us directly to assist you in following up.

► TRACKING: Every parcel is registered and/or insured and comes with a tracking number. When your order has been packed and posted we will send you an email with your tracking number.

You can track your parcel on the following websites:
Fastway couriers (for all local post): http://www.fastway.co.za/24TrackTrace.html
South African Postal Services (for local insured parcels and international mail leaving South Africa): http://sms.postoffice.co.za/TrackingParcels/
International Mail Tracking (this general tracking service will show the full tracking history of your parcel leaving South Africa and arriving in your country): http://www.trackitonline.ru/

► DUTY/CUSTOM TAXES: the WREN design is not responsible for any duty taxes you may incur.

► PACKAGING: All items are gift wrapped because we believe that even if you buy the item for yourself, it is a treat. This ‘gift’ is then placed into a sturdy bubble envelope or a box so that your bag can withstand handling.
We do not include a receipt in the packaging unless requested.
Additional policies and FAQs
► CUSTOM ORDERS: For some styles we offer customisation options. For more information please send us an email.

If you wish to order a bag that we are out of stock on please send us an email and we will get back to you with lead times. Usually it is about 2 weeks.

♦ NOTE: If you are not 100% happy with how your custom bag order came out you are not obliged to buy it. ☺


► WASHING INSTRUCTIONS:

*Organic Coffee Sling Bags: This bag is washable but when it comes out of the wash, it might look different to how it went in. Some of the sack dye (the print) has not been fixed and runs when wet. If you have a cream lined bag it will show but on the other colours, it does not. The choice is yours. You can wash it but the print might run and I cannot be responsible for this.

You can pull the inside (the lining) out from this bag and wash that by hand separately without getting the jute wet and risking that the print run.

*Antique Linen & Leather Bags: Wash the linen bag in a pillow case in your washing machine on a quick wash with fabric softener. Do not soak. To dry you can either lay it flat and allow it to dry slowly but often this results in the linen drying stiff. To avoid this tumble dry the bag in a pillow case.


► NOTE: Please please, do not copy the Wren bag designs, patterns or text. We have spent many hours getting it just right so that we can give you the best quality and would really appreciate your support in turn.

Items are not for re-sale without exclusive license from Wren.

► WHOLESALE: The Wren Design does supply wholesale at request. For inquiries please contact us at info [!at] thewrendesign.com.