thewren

www.thewrendesign.com

Cape Town, South Africa

thewren is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

thewren is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on September 21, 2017

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Hi!

At The Wren Design, we produce a unique range of contemporary hand-crafted bags. By transforming found materials into contemporary items, we are able to deliver a product that is appealing and eco-friendly without compromising on quality.

The first Wren bags used traditional fabrics, but the idea of repurposing found materials including paper, coffee sacks, cotton rice bags and antique linen was a watershed moment for the company. It is an innovation that has proved highly successful. The result is a range of over 100 products that combine simplicity of design with eco-friendly manufacturing methods to produce uniquely eye-catching designer apparel.

Accepted payment methods

Paypal

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Payment

► SOUTH AFRICAN CUSTOMERS: Please contact me (wendren@thewrendesign.com) before placing your order. Local prices are available (i.e. in South African Rands). Payment is also easier as a direct bank transfer as conversion fees do not need to be incurred by either party.

► INTERNATIONAL CUSTOMERS: Please pay with the secure payment gateway: Paypal (www.paypal.com). I do not accept international money transfers.

Shipping

All WREN orders are posted in 2-3 days of receiving the payment. Orders that are received on Friday or during the weekend will be posted on the Monday.

► INTERNATIONAL: All international orders are posted through the local postal service as Registered Mail or if it is over 1kg, then as an Insured Parcel. It takes 5-14 working days* to arrive.

► SOUTH AFRICAN DOMESTIC AIRMAIL: If you provide us with a work address your order will be posted with Fastway couriers and delivery is 2-4 working days*. If it is a residential address and you let us know that you can not always be at the postal address then we can send it with the South African Post Office as a fully insured parcel. Delivery is 3-5 working days*.

*All delivery times are on a best effort principle and The Wren Design cannot be held liable if a parcel arrives a few days later than the lead times. Orders can be delayed due to unforeseen circumstances such as bad weather, strikes etc. Please allow for up to 20 days from payment to delivery before contacting us. If you have any concerns regarding your order and the delivery please get in touch with us directly to assist you in following up.

► TRACKING: Every parcel is registered and/or insured and comes with a tracking number. When your order has been packed and posted we will send you an email with your tracking number.

You can track your parcel on the following websites:
Fastway couriers (for all local post): http://www.fastway.co.za/24TrackTrace.html
South African Postal Services (for local insured parcels and international mail leaving South Africa): http://sms.postoffice.co.za/TrackingParcels/
International Mail Tracking (this general tracking service will show the full tracking history of your parcel leaving South Africa and arriving in your country): http://www.trackitonline.ru/

► DUTY/CUSTOM TAXES: the WREN design is not responsible for any duty taxes you may incur.

► PACKAGING: All items are gift wrapped because we believe that even if you buy the item for yourself, it is a treat. This ‘gift’ is then placed into a sturdy bubble envelope or a box so that your bag can withstand handling.
We do not include a receipt in the packaging unless requested.

Additional policies and FAQs

► CUSTOM ORDERS: For some styles we offer customisation options. For more information please send us an email.

If you wish to order a bag that we are out of stock on please send us an email and we will get back to you with lead times. Usually it is about 2 weeks.

♦ NOTE: If you are not 100% happy with how your custom bag order came out you are not obliged to buy it. ☺


► WASHING INSTRUCTIONS:

*Organic Coffee Sling Bags: This bag is washable but when it comes out of the wash, it might look different to how it went in. Some of the sack dye (the print) has not been fixed and runs when wet. If you have a cream lined bag it will show but on the other colours, it does not. The choice is yours. You can wash it but the print might run and I cannot be responsible for this.

You can pull the inside (the lining) out from this bag and wash that by hand separately without getting the jute wet and risking that the print run.

*Antique Linen & Leather Bags: Wash the linen bag in a pillow case in your washing machine on a quick wash with fabric softener. Do not soak. To dry you can either lay it flat and allow it to dry slowly but often this results in the linen drying stiff. To avoid this tumble dry the bag in a pillow case.


► NOTE: Please please, do not copy the Wren bag designs, patterns or text. We have spent many hours getting it just right so that we can give you the best quality and would really appreciate your support in turn.

Items are not for re-sale without exclusive license from Wren.

► WHOLESALE: The Wren Design does supply wholesale at request. For inquiries please contact us at info [!at] thewrendesign.com.