ThicketandThatch

Thicket + Thatch

Dallas, Texas

ThicketandThatch is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

ThicketandThatch is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on August 22, 2016
Welcome friends! I'm so glad you've decided to stop by for a bit at my little shop, that is Thicket + Thatch. I hope you find something that brings you joy + if you would like anything custom made, just send me a message!

• CUSTOM ORDERS •
All custom orders have an additional fee of $5.00 per listing.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
CANCELLATIONS •
All cancellations must be made within 48 hours of placing your order if your order has not already been shipped.

RETURN POLICY •
If desired product is indeed incorrect, Thicket + Thatch will issue a return or exchange for an item of same value, depending on the request of the customer.
We will refund you the full amount for the product. However, we cannot refund you for shipping. After your package enters USPS' care, we are not responsible for any damages or the arrival time/possible delay in arrival.

(see LOST PACKAGES to learn how to open a case with USPS to appeal for a return.)

Also, if a product is lost after 15 business days of no arrival.
(see LOST PACKAGES)

DAMAGED ITEMS •
Thicket + Thatch ensures each of our customers that we handle their packages with careful and delicate care. However, after it enters USPS mail handle and care, we are not responsible for any damages that happen to the product, for it is out of our hands at that point in time.

LOST PACKAGES •
Make sure you contact Thicket + Thatch ASAP if you haven't received your package on time and we will do everything in our power to make sure it's taken care of.
As far as refunding you the amount for the item, we cannot do that, as once it is in USPS' care, we do not have control or responsibility over the item. If an order has been marked as delivered, we are unable to provide replacement items.
If you wish you can reorder.
We would suggest filing a case with USPS here: https://www.usps.com/help/claims.htm
We will file one as well.
Payment
Thicket + Thatch accepts all major credit cards, as well as Etsy Gift Cards.
So, shop away!
Shipping
SHIPPING POLICY •
Most of all orders will be shipped within 3-5 business days of placing your order.

However, if you have a custom or larger order, the shipping time may be extended. This extended time will be agreed upon between you and Thicket + Thatch, prior to production.