We will gladly exchange your printed pattern should you decide that it wasn't what you were wanting as long as it is unopened, unused and uncut. Please note that you will be responsible for any shipping charges involved.

Please note that we can only exchange an item if it is in the original and unused/uncut condition.

PDF/Electronic downloads, Finished Dolls, Kits, Hair Yarn, Cut Fabrics or other customized products are final sale and cannot be returned/exchanged.

Should there be a problem with your item, or anything be damaged, please contact us right away so we can rectify the situation.

Payment via PayPal please.
Canadian Residents will need to pay applicable GST/HST & PST charges as we are a legitimate business.
US Residents DO NOT need to pay any taxes.

We ship everything through the Postal System. Shipments usually take between 1-2 weeks to get to you if you are in the USA all depending on how long customs takes to clear your package.

Packages within Canada usually take 7-10 days to arrive.

PDF Digital Items are available for download on Etsy immediately after payment has been received.

Looking for anything specific? Let us know and we might just be able to get it for you. Just ask!

WHOLESALE
Some of our items are available at wholesale prices if ordering quantities are met. Contact us for more details.