thisfineday's Shop Policies
PLEASE NOTE: All pieces are created by hand, so no two items are identical. That's the beauty of the product! Please allow for variances in color and type of wood from what is shown in the photos since we used all salvaged wood from the Portland metro area.
Items can be cancelled within
Please allow 5-7 business days for items to be made and shipped and 5-10 business days for custom items. Variances in shipping times may occur do to busy seasons or vacations and messages to buyers and shop announcements will specify that.
Refunds and Exchanges
In the event that your items arrive damaged, please inform us within 48 hours of delivery. Please email a photo of the damaged items inside the bubble wrap inside the box to be eligible for a free replacement
We do not offer refunds if the buyer has specified the wrong shipping address, we will however reship the item with the new address and shipping amount.
*** We do not offer refunds on custom items unless they have arrived damaged or broken.
Last Updated March 7, 2014