ThistleAndLaceDesign

Custom Wooden Cake Toppers & Decor for Special Events

Vancouver, Canada On Etsy since 2013

26,417 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

ThistleAndLaceDesign

Custom Wooden Cake Toppers & Decor for Special Events

Vancouver, Canada | 26,417 Sales

Announcement    Shop for beautiful custom wooden cake toppers that are the perfect addition to any celebration or special event and will astonish your guests. From so many bestsellers to choose from, we have show-stopping pieces weddings, birthdays, baby showers, engagement parties and so much more.

Current processing times (days to make items) are 1-3 business days for non-custom orders, 2-4 business days for custom orders, and 1-2 weeks for guest books. See below for transit/shipping times to your area.

**Please note that due to COVID-19 and delays with USPS, shipping times may be delayed for some areas. If items are needed quickly, we suggest upgrading to express shipping to avoid unexpected delays. Thistle and Lace is not responsible for delays caused by USPS, Canada Post, or international mail cariers. Estimated shipping times seen at chckout for standard or express shipping are not guaranteed.**

Original designs, photos and listing descriptions created by Thistle and Lace Designs Inc are copyrighted and protected. Any reproduction or redistribution is prohibited, and legal action will be taken.

Announcement

Last updated on Oct 8, 2020

Shop for beautiful custom wooden cake toppers that are the perfect addition to any celebration or special event and will astonish your guests. From so many bestsellers to choose from, we have show-stopping pieces weddings, birthdays, baby showers, engagement parties and so much more.

Current processing times (days to make items) are 1-3 business days for non-custom orders, 2-4 business days for custom orders, and 1-2 weeks for guest books. See below for transit/shipping times to your area.

**Please note that due to COVID-19 and delays with USPS, shipping times may be delayed for some areas. If items are needed quickly, we suggest upgrading to express shipping to avoid unexpected delays. Thistle and Lace is not responsible for delays caused by USPS, Canada Post, or international mail cariers. Estimated shipping times seen at chckout for standard or express shipping are not guaranteed.**

Original designs, photos and listing descriptions created by Thistle and Lace Designs Inc are copyrighted and protected. Any reproduction or redistribution is prohibited, and legal action will be taken.

Items

26417 Sales
 

All Items

Julie Grandbois

Contact shop owner

Julie Grandbois

Reviews

Average item review
5 out of 5 stars
(5269)
See reviews that mention:
quality 549 shipping 900 customer service 631

Updates

tadaBirthdays deserve to be Celebrated! Shop our birthday sale now and save 20%! birthday
heart️ Don't miss out! heartsparkles For a limited time, save on beautiful wedding decor. heart_eyes Kick back and relax, while we help you get things checked off your wedding to do list!memo #weddingdayready!! clinking_glasses Sip sip, hooray! heart
heart️ Don't miss out! heartsparkles For a limited time, save on beautiful wedding decor. heart_eyes Kick back and relax, while we help you get things checked off your wedding to do list!memo #weddingdayready!! clinking_glasses Sip sip, hooray! heart
View all 46 updates

About ThistleAndLaceDesign

Sales 26,417
On Etsy since 2013

Special occasions deserve to be celebrated

Welcome to Thistle and Lace Designs Inc.

We're a husband and wife team that brings each other's ideas and creations to life. We believe that every special occasion deserves to be celebrated. We absolutely love how our unique creations make our customers happy.

Our best-sellers are custom cake toppers. They're pieces so beautiful that they put smiles on everyone's faces as they celebrate.

Shop members

  • Julie Grandbois

    Owner

    Julie handles customer service and creates modern designs.

  • Misagh

    Owner

    Misagh leads production of our unique creations.

  • Daisy

    Chief Fun Officer

    Daisy enjoys hanging out with us in the shop.

Shop policies

Last updated on June 14, 2020

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Returns, Refunds, and Exchanges

1. If you are not satisfied with your product, a refund for the item total only will be issued once items are returned

2. Thistle and Lace is not responsible for paying the shipping cost to return the item

3. Thistle and Lace does not be accept returns, refunds, or exchanges for custom pieces.
Shipping
Shipping time estimates and Services for each product:

❤ Cake Toppers and Wedding Decor ❤
-USA: USPS standard shipping 3-5 business days (with tracking #), UPS 2-9 business days (with tracking), DHL express 1-4 business days (with tracking #, not insured).
-Canada: Canada Post standard shipping 4-14 business days (no tracking #), Canada Post Expedited 2-7 business days (with tracking), Canada Post express shipping 1-4 business days (with tracking #).
-International: Nations Postal Service standard shipping 5-50 business days (with tracking #), DHL express 2-5 business days (with tracking #, not insured).

❤ Alternative Guest Books ❤
-USA: UPS 2-9 business days (with tracking), DHL express shipping 1-4 business days (with tracking #)
-Canada: Standard shipping 2-8 business days (with tracking #), Canada Post express shipping 1-4 business days (with tracking #)
-International: Nations Postal Service standard shipping 5-50 business days (with tracking #), DHL express 1-3 business days (with tracking #, not insured)

❤ Duties, Taxes, and Other Fees ❤
USA and International shipments may be subject to import taxes, duties and/or customs fees. These fees are the sole responsibility of the buyer. Please inquire about insuring your parcel for express orders or to verify if your parcel is insured.
Additional policies and FAQs
Missing or Broken Items

If parcels without tracking go missing or if items arrive broken, do not hesitate to contact us and we will see what we can do to help remedy the situation.

Re-selling
Items sold by Thistle and Lace Designs Inc. are not to be resold, under any circumstances, unless with written consent.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom cake topper, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:
· as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
· when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
· if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
· as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
· Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
· Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
· Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
· Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
· Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
· Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
· Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
· Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Julie Grandbois, am the data controller of your personal information. If you have any questions or concerns, you may contact me at julie [!at] thistleandlace.ca.


Alternately, you may mail me at:
Thistle and Lace Designs Inc.
PO Box 45086
Langley Crossing
Langley BC, BC, V2Y 0C9
Canada

More information

Last updated on May 11, 2020
Frequently asked questions
What should I expect for a custom order from Thistle and Lace?

Once your order has been placed, our designer will create your custom piece based on the information in the personalization box. We will follow up with a personalized note and a digital proof of your custom piece in your Etsy messages and directly in your email inbox. We want to make sure you are 100% in LOVE with the piece you purchased.

What is the difference between DIY Wood and Sanded Wood?

DIY Wood is a cost-effective alternative which has minimal edge burns and is perfect for painting the decor yourself.

Sanded Wood is a burnt-free natural wood option where the front is lightly sanded, which gives it that desirable natural wooden look.