thistlestuff

Craft Books, Kits, Supplies, and Other Such Goodies

Gatesville, Texas On Etsy since 2009

thistlestuff

Craft Books, Kits, Supplies, and Other Such Goodies

Gatesville, Texas | 4 Sales

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thistlestuff

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Shop policies

Last updated on March 15, 2011
Welcome to the Thistlestuff -- the Supplies division of Thistlecraft.etsy.com

Thank you for visiting, and please let me know if you have any questions!

Accepted payment methods

Paypal
Returns and exchanges
RETURNS:

If you have any questions or concerns about an item before you purchase it, please contact me. It will be much easier to answer your questions first, than it will be to try to work out an exchange or refund later on.

When you receive your purchase, if the item is not as it was described, is damaged in any way, or you are unhappy with it for any reason, please contact me immediately. I will make every effort to correct any problems so that you end up happy with your purchase. This could mean an exchange for another item in my shop or a refund of purchase price.

In the case of damage, please contact me immediately upon receipt of your item. To receive a refund of your full purchase price, I must be notified within 3 days of your receipt of the item and arrangements will be made at that time for pictures of the damaged item and its packing materials to be sent to me. I must receive these pictures before a refund will be provided. Refunds are only provided via PayPal.

For other concerns, please contact me within 7 days of receipt of your item. At that time, we can discuss whether an exchange for another item in my shop or a refund of your full purchase price will be most appropriate. In either case, the original item must be sent back to me packaged in the same manner in which it was originally shipped and with Delivery Confirmation (if allowed by current USPS regulations), at buyer's expense. No exchanges or refunds will be provided until I have received the original item.
Payment
At this time, I only accept PayPal payments. All payments must be in US Dollars and e-checks must clear before order will be shipped.

All payments should be made within one week of purchase, or ordered will be cancelled for non-payment.
Shipping
DOMESTIC SHIPPING:

Items will be shipped within 1 business day of receipt of CLEARED payment. If paying by E-check, please allow 10 days for PAYMENT to clear.

I ship most items by USPS First Class, though some items are shipped by USPS Media Mail -- please check each item description for the method used for that item.

Customers may request to have items shipped faster or via a service other than what is indicated in the item description, but the additional costs will be the responsibility of the customer. Insurance may also be added to any purchase, at customer's expense. Just let me know your preferences in the Notes to Seller during checkout and wait for a revised invoice before completing payment.

Delivery of Confirmation is included on all packages, and included in Shipping costs, as allowed by the current USPS standards. Tracking numbers are provided to customers upon shipment.


INTERNATIONAL SHIPPING:

International Customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries. Also, if an item cannot be shipped to your country due to postal regulations, your purchase of that item will be cancelled and your monies refunded.

COMBINED SHIPPING:

I do combine shipping on items purchased during the same "shopping trip" for both this shop and my thistlecraft.etsy.com shop, so please ignore the "...if purchased with another item" information in my listings. It really does depend on the combination of items purchased as to what the shipping costs will be (I will charge exact shipping plus a nominal supplies fee, which is usually less than $1).

Once I have your items packaged, I will calculate the new shipping costs and send you a revised invoice with the combined shipping -- please wait for this revised invoice before completing payment.

OVERPAYMENT:
If the shipping quoted in a listing is more than $1 above the actual shipping costs for that item, the overage will be refunded.
Additional policies and FAQs
NEW ETSY CUSTOMERS:

If you are new to Etsy or have not made a purchase here yet, you might want to review this short "tutorial" on Etsy's checkout system -- not that it is a difficult process, but it can be confusing for some. Just copy this link and paste it your browser's address/search window: http://www.etsy.com/help_guide_checkout.php

GIFT ORDERS/SECRET PAL PURCHASES:

Please let me know if you purchase an item as a gift. I can gift wrap it for you, include a hand-crafted gift card with your personalized message, and even send the item directly to the recipient, all at no extra charge to you.

If you do choose to have an item sent to someone other than yourself, please enter their address at the time of purchase (not yours). I will send a receipt to you, as well as the Tracking number for the package. Any questions, please feel free to contact me.

PROMO PACKS:

If you would like to receive a small promo pack of business cards, coupons, promos, and/or samples for other amazing Etsy sellers, please let me know in the Notes to Sellers section during checkout. (promo packs usually contain items from 6-8 different sellers) Thanks!

MISCELLANEOUS INFORMATION:

My items are created in a smoke-free environment, but I am owned by a cat.