ThomasStudiosEst2007

Travel Fund, Pet Memorial, Wedding shadow boxes, decals

Tucson, Arizona | 2618 Sales

ThomasStudiosEst2007

Travel Fund, Pet Memorial, Wedding shadow boxes, decals

Tucson, Arizona 2618 Sales On Etsy since 2014

5 out of 5 stars (714)

Announcement   Valentine's Day is right around the corner! This is THE place to order custom, personalized shadow boxes for weddings, fall décor, wine cork holders, birthday gifts, and even memorials. If you dream it up, we can make it!

Announcement

Last updated on Jan 8, 2019

Valentine's Day is right around the corner! This is THE place to order custom, personalized shadow boxes for weddings, fall décor, wine cork holders, birthday gifts, and even memorials. If you dream it up, we can make it!

Kim Thomas

Contact shop owner

Kim Thomas

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Reviews

Average item review
5 out of 5 stars
(714)
See reviews that mention:
quality 64 shipping 119 customer service 186
View all 714 reviews

Updates

Falling in love with some new backgrounds around here! Perfect for those who travel around our country - and especially for those defending it flag-uaflag-sa
Discount time! Use the coupon code SHOPSMALL to save a little money. Now through the end of February.
Hot off the press! We have new, FABULOUS backgrounds for the 'Jingle all the way' shadow box!

About

One thing leads to another

In the summer of 2014, we embarked upon a cross-country move from California to Washington, DC. Then, in 2016, we moved back across the country and landed in Utah.

For the first time since I started work at 16, I said good-bye to corporate America and began exploring how I could turn my creative abilities into a viable business.

Thomas Studios started with my first love, sewing. That Christmas (2014), my first ever not working full-time, I decided to make handmade gifts for everyone. I made my sister-in-law a 'Jingle all the Way' shadow box (now a top seller!) and people began asking for them. I made 6 'Jingle all the Way' shadow boxes that December - and have now made more than 3,000 shadow boxes to help people celebrate their most precious moments in life.

I love nothing more than someone contacting me, asking for a custom piece. It is so rewarding to hear about special relationships, loving bonds and excitement for gift-giving through my treasured customers.

Early on, I focused on building quality product lines and exceptional customer service, which have both helped build a wonderful small business - that is really more of a creative outlet than anything.

I would be remiss to not include a note of appreciation for my husband, who (according to the IRS), has provided 24% of our home to the sole use of Thomas Studios - I am talking a sewing room, a shadow box and vinyl studio and a storage room. So many people struggle to get an 'area' in their house - but my husband has lovingly allowed me to sprawl, create, and explore this wild idea. Thank you, Jeff - not only for serving our country for 18 years, but for supporting every wildly insane idea that comes to mind!

Around the web

Shop members

  • Kim Thomas

    Owner, Designer

    Said good-bye to the corporate world during our last military move and started exploring Thomas Studios as a viable business idea in late 2014. One shadow box gift inspired many more - and here we are! Truly feel blessed to create every day!

  • John Matthew

    Shipper

    John prepares shipping boxes, wraps fragile items and is great at finding ways to become more resourceful. His insight and suggestions have led to significant reuse/recycling of materials, reducing waste and increasing efficiency.

Shop policies

Last updated on January 14, 2018
Looking for a perfect gift for someone special or to commemorate a special occasion?

I am always happy to help create the perfect piece, discuss options, or make recommendations to create something truly unique.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
REPLACEMENT DUE TO DAMAGE
In the instance that an item becomes damaged during shipping, some sellers insist you complete the damage claim yourself; however, in the interest of excellent customer service, I will process the claim for you if you would like.

IMPORTANT
- once an item is mailed from my shop, USPS is responsible for the item during transit
- I help with the claim in the interest of excellent customer service, not because it is my responsibility to replace the item should it be broken in transit
- my processing the claim for you does NOT guarantee the claim will be paid
- I will need your help to get a replacement to you as soon as possible.

Within 24 hours of delivery, you MUST:
1) notify me of the damage via Etsy
2) send clear, high quality photos of the packaging AND damaged item
3) retain damaged item and ALL packaging
4) comply with requests to take packaging to the post office for inspection so the claim can be completed (they don't request this often, but they do request it at times, so DO NOT THROW AWAY the shipping box or packing materials!

Important reminders:
SUBMIT YOUR PHOTOS TO ME IN A TIMELY FASHION
DO NOT THROW AWAY PACKAGING!
TAKE PACKAGING TO BE INSPECTED WHEN REQUESTED TO DO SO
STAY IN COMMUNICATION WITH ME FOR QUICK RESOLUTION

SHOULD YOUR CLAIM NOT BE PAID
I will send you a replacement at my cost as a COURTESY provided you have complied with the above steps and have adequately facilitated the claim attempt.

REFUNDS
All sales are final. However: your satisfaction guaranteed!
Payment
Payment in full is due prior to beginning your project.
Shipping
Thomas Studios ships via USPS, Priority Mail. That means that orders are in transit for approximately 2-3 days. Obviously, shipping times can vary depending on weather and conditions beyond anyone's control. But usually, USPS is very quick.

You can select Priority Mail Express during checkout if you need expedited shipping (usually 1-2 days).

CUSTOM ORDERS/PROOFS: I will expediently send you a proof of your design, so please check your Etsy messages frequently so you may approve or make changes. Should I not hear back from you within a couple of days, I will send a courtesy reminder to your private email. If I have not heard back from you within two weeks (14 days) from the time you placed your order, I will mail your shadow box as-is, meaning the best of my ability absent your direction and given any input you provided in the "note to seller" section.
Additional policies and FAQs
Custom orders available. Frames come in many sizes. Backgrounds can be changed. Vinyl can be customized to almost any saying you can imagine. Just send me a message and we can get started! Happy to help, always!

More information

Last updated on Apr 28, 2017
Frequently asked questions
Do your shadow boxes come in white?

At this time, only black shadow boxes meet my quality standards.

What size of shadow boxes do you carry?

11x14" (approx 3" deep) with slide open top
12x12" (approx 3" deep) with slide open top
8x10" (approx 2.5" deep) opens only from back
11x14" (approx 1" deep) opens only from back

How fast can you get this to me?

SHORT ANSWER: About 4-6 days, depending.

My production time is exceptionally fast. For an item that is not customized, I usually ship the same business day. Sometimes the next day if the order is placed in the afternoon/evening.

For custom items, I usually have a proof ready within 24-48 hours, and I will ship within a day or two of your proof approval.

Everything is shipped priority so it takes about 1-3 days, depending on how far you are from SLC, UT.

Please do check with me, however. Some weeks are busier than others but if I know you need something quick, I will make it happen!

Can you make...?

YES! I seriously can design just about anything. And if I cannot, I usually have a couple of ideas that will still bring your idea to life!

What backgrounds do you carry?

I have hundreds of backgrounds. When you place your order, please indicate if you have a specific scheme/color scheme in which you're trying to coordinate. I will then pull backgrounds and send you a snapshot so you can choose which you like best.

Can I see what my design will look like?

Yes. After you place your order, I will send you a proof (sometimes a couple). We work together to achieve the perfect design for your individual project. Your satisfaction is 100% guaranteed, no questions asked.

Shop policy prohibits us from designing and providing a proof before the order is placed. It can be challenging to trust shop owners whom you have not met in person, so please take a look at our reviews to rest assured that your design will be absolutely perfect!