threelayers

dainty personalized jewellery

Ljubljana, Slovenia · 2033 Sales

threelayers

dainty personalized jewellery

Ljubljana, Slovenia 2033 Sales On Etsy since 2014

5 out of 5 stars
(214)

Announcement   Welcome to ThreeLayers!

PLEASE READ
★ All items are handmade.
★ Production time for non-solid gold pieces is 1-14 business days.
★ Currently the production time for solid gold rings with gemstones is 3-4 weeks because of a high amount of orders.
★ Production time for other solid gold pieces is 10-14 business days.

★ Delivery time depends on the location. We cannot give you an exact delivery time after we've shipped your piece(s). After dispatching, shipping is beyond our control and depends on the weather, postal system, or other factors.
★ Solid gold pieces are sent with worldwide express shipping which takes 1-4 business days and includes a tracking number.
★ Non-solid gold pieces with value upon $120 are sent with priority airmail which takes 15-25 business days worldwide and includes a tracking number.
★ Pieces with a value under $120 are sent with priority airmail and do not include a tracking number.

Please visit our jewellery shop MINIMALVS here:
https://www.etsy.com/shop/MinimalVS

and our second jewellery shop CAPUCINNE here:
https://www.etsy.com/shop/capucinne

Please read our shop policies here:
https://www.etsy.com/shop/threelayers#policies

Thank you ♥

Announcement

Last updated on Aug 31, 2017

Welcome to ThreeLayers!

PLEASE READ
★ All items are handmade.
★ Production time for non-solid gold pieces is 1-14 business days.
★ Currently the production time for solid gold rings with gemstones is 3-4 weeks because of a high amount of orders.
★ Production time for other solid gold pieces is 10-14 business days.

★ Delivery time depends on the location. We cannot give you an exact delivery time after we've shipped your piece(s). After dispatching, shipping is beyond our control and depends on the weather, postal system, or other factors.
★ Solid gold pieces are sent with worldwide express shipping which takes 1-4 business days and includes a tracking number.
★ Non-solid gold pieces with value upon $120 are sent with priority airmail which takes 15-25 business days worldwide and includes a tracking number.
★ Pieces with a value under $120 are sent with priority airmail and do not include a tracking number.

Please visit our jewellery shop MINIMALVS here:
https://www.etsy.com/shop/MinimalVS

and our second jewellery shop CAPUCINNE here:
https://www.etsy.com/shop/capucinne

Please read our shop policies here:
https://www.etsy.com/shop/threelayers#policies

Thank you ♥

threelayers

Contact shop owner

threelayers

View all 306 items

Reviews

Average item review
5 out of 5 stars
(214)
Malina

Malina on May 15, 2018

5 out of 5 stars

The necklace is as described: dainty and sweet. It looks pleasant and it is comfortable to wear. It got here quite fast and the customer service has been very eager to answer my questions. All in all, I am happy with the purchase!

View all 214 reviews

About

Shop members

  • Maja

    Owner, Designer, Photographer

    I'm Maja, the owner of ThreeLayers, as well as the leading designer and creator of all the designs seen in the shop, the photographer and gemstone supply manager. I also update our social media accounts. I am also the owner of MINIMALVS & CAPUCINNE.

  • Nina

    Customer Service, Maker And Shipper, Quality And Inventory Control, Customs Issues And Administration

    Nina checks and prepares pieces for shipping, does customer service, deals with Customs, carries out some administration work, as well as manages inventory, and is in charge of quality control of solid gold pieces and their shipping.

  • Živa

    Metalwork, Maker, Stonesetter

    Živa carries out shaping, brushing, and polishing of solid gold pieces. She also carries out some of the stonesetting. When not working on solid gold pieces, she often helps with some of the custom-ordered sterling silver and gold-filled items.

  • Marko

    Metalwork, Maker, Stonesetter

    Marko is in charge of the working process in our workshop. And besides carrying our shaping, brushing, and polishing of solid gold items, also performs some of the stone setting.

  • Žiga

    3D Designer, 3D Printing, Customer Service

    Žiga transforms Maja's drawings into 3D files and exports them into the 3D wax printer of which he is in charge of. Besides that, one of his main tasks is providing 3D renders, previews, and mock-ups of any creative ideas our customers might have.

  • Mitja

    Metalwork, Maker

    Mitja is helping with shaping, brushing, and polishing of solid gold pieces, as well as is in charge of personalised sterling silver, gold-filled, and gold vermeil items.

  • Peter

    Goldsmith, Stonesetter

    Peter is a professional goldsmith and stonesetter. He carries out work on complicated pieces and is a specialist in the art of stone setting.

  • Stane

    Goldsmith, Maker

    Stane is a professional goldsmith who carries out shaping, brushing, and polishing of solid gold pieces.

  • Darja

    Accountant, Administration, Customs Issues

    Darja is our accountant, and besides that works in administration, and deals with some of the Customs issues.

  • Kristina

    Metalwork, Maker

    Kristina helps with shaping, brushing, and polishing of silver and gold filled pieces and is in charge of quality yellow and rose gold plating over sterling silver as well as making simpler silver and gold filled jewelry items.

  • Urška

    Customer Service

    Urška will be helping you with any questions you might have for us.

  • Anej

    Customer Service

    Anej will be helping you with any questions you might have for us.

Shop policies

Last updated on October 4, 2017
Welcome to our shop! We are very happy you stopped by :)

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
If you are not pleased with your purchase, please contact us within 5 days of receiving your item with your refund request. You will be expected to return the item immediately after contacting us. Please contact us through Etsy conversation for further instructions before sending back the item.

A refund will be carried out once we receive the item and see that it is in its original condition. Shipping charges are non-refundable.

If the item has not returned to us in its original condition (it was tangled, broken, tarnished or oxidised), a refund is not possible. Buyers are also responsible for sending the items back safely in order to receive a refund.

If you ordered an incorrect size of your piece, we can make adjustments. In this case shipping is the buyers responsibility. If the size of the piece was mistakenly chosen by the buyer, they are obliged to pay additional fees for the adjustments.

Please contact us with your issue with our piece before shipping it back and we will give you further instructions regarding the return, refund, repair options or exchanges and adjustments. Any missing information may delay the procedure.

Please do not send items certified or signature required. A tracking number is recommended as we cannot be responsible for lost packages.

When returning a piece, please pack it in the original box as we did so that it does not tangle. Tangled pieces cannot be refunded.

We do not accept return requests on custom orders, neither on items that you have requested us to adjust or make changes to.
Payment
We accept Paypal and credit card payment via direct checkout.
Shipping
We are located in Slovenia, Europe, and we offer priority airmail or express shipping worldwide.

Most orders take 1 - 10 days to be completed and shipped off.
Solid gold pieces take approximately 2 - 3 weeks to be finished.

Once the item is dispatched you will receive a notification.
You can check the status of you order by going to "Your Etsy" > "Purchases".
If you are in a hurry, please send us an inquiry through Etsy before placing your order as to see if it's possible to rush it. In most cases (especially with sterling silver and yellow/rose gold filled pieces) we can make the piece in approx. 1-3 business days and if the buyer decides to include express shipping, the item can be received in a timely manner, agreed with the customer.

The item will be shipped at the address provided on the receipt on Etsy. Please double-check the address. We cannot be responsible for packages being sent to an outdated or an incorrect address.
In case you would like to change the shipping address, please contact us with the new address as soon as possible. If the item had already been shipped to an incorrect address, we cannot be responsible for that and cannot change the address while the package is travelling. In case this does occur, you can try to contact your local post and explain the situation. If it is not possible to resolve the matter and receive the package, it will quite possibly automatically be sent back to us by your post. If it does not arrive back, we cannot refund it or send you a new item free of charge.

Packages under the value of US$ 120 will be shipped by International Priority Airmail with no tracking and no insurance. You can however upgrade the shipping to a tracked or expressly shipped one when purchasing.
Packages above US$ 120 are shipped with tracked mail. When the item is dispatched, you will receive a notification. The tracking number is available a few days after the shipment, when the post provides us with it.
All solid gold items are sent with insured express shipping, which takes 1-5 business days and is included in your purchase. When the item is dispatched you will receive a notification including a tracking number.

Delivery time estimations for International Priority Airmail
- approx. 10 - 30 business days to USA, Canada, Australia, Asia, South Africa.
- approx. 5 - 15 business days to most European countries.
Delivery time is provided for reference only and it is based on our experience with sending goods all over the world. Shipping can sometimes take longer than anticipated due to weather changes or especially during busy holiday seasons for example. It is also possible they are opened at Custom Offices, which prolongs the delivery time.

Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from Slovenia.
Additional policies and FAQs
Adjustments
We can adjust most items to fit your size preferences. Please include a note at checkout or contact us via Etsy conversation beforehand. Please see additional information in the "Refunds and Exchanges" section above.

Jewelry care
Please have in mind that jewelry pieces need special care to ensure a long life span.
Clean your piece after use with a soft dry fabric to remove dust and body oils.
Store it away from sunlight and if possible in a jewelry box while not in use. Sunlight can discolour your piece and oxygen is known to oxidise most materials.

If you have any additional questions, please contact us through Etsy.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

More information

Last updated on Jul 27, 2017
Frequently asked questions

Shipping and handling

Most orders take 5 - 10 days to be completed and shipped off.
Solid gold pieces take approximately 2 - 3 weeks to be finished.

Orders below US$ 120 are shipped with priority mail and no tracking unless previously discussed with the client.

If you're in a hurry to receive your item, the package can be shipped with express shipping. Additional fees for express shipping apply.

Custom and personalized orders

We are always open to collaborating on a completely unique and custom design of any kind.

In case you would like to customise an existing design or create an entirely unique piece, please contact us through Etsy conversation.

In case of a customised design, additional fees may apply. Please check our shop policy on further information about custom designed pieces.

Rush order

In case you need to receive your order by a specific date, please contact us beforehand on Etsy.

We're always happy to rush an order to make sure it arrives on time.

In some cases an upgrade to express shipping may apply to ensure a timely delivery.

Returns and exchanges

Threelayers offers a 4 day money-back guarantee or exchange on all purchases (this excludes items that are custom-made, rushed, discounted, and items on payment/financing plans).

Please check our shop policies on more information regarding the terms of return or exchange.

Gift wrapping and packaging

Each item comes in a gift jewellery box, a perfect box to keep your jewellery in while you're not wearing it.

If you would like us to include a gift note, please leave us a message with your order about the content of the note.