thunderrose

If you are not happy with your purchase you may return it in its original condition within 7 days and we will make you another one or you can exchange it for something else in our store. Return shipping is on you. Our top priority is that you are happy with your purchase.

We accept PayPal and Etsy Direct Checkout for your credit and debit cards.

We ship USPS priority and first class within the United States with tracking and delivery confirmation. Please be sure your Etsy shipping address and / or your paypal shipping address is up to date. We will ship to the address on your receipt unless you ask us to ship someplace else.
*PLEASE NOTE * We do not refund items that are still in transit.
Due to the covid 19 USPS shipping seems to be overwhelmed and packages are sometimes arriving later than usual. Even tracking of items seems to be off these days. Please be patient if your item is delayed in the mail.

Made to order items:
Please allow 3 to 4 weeks to ship.
You will not receive the piece you see in the photos, we will make one similar for you.
All of the hides we use are one of a kind and unique. The hides are not treated and we don't recommend that you treat the leather. It will probably change the color and feel of the leather. The color and texture of each hide will vary. Leather is a product of nature, blemishes, scratches and scars are part of the natural character of the leather. From time to time a particular color of leather may become temporarily unavailable and we may use a different type of leather in a similar color to fill your order.
When you purchase any item that is made to order it will not be exactly as the one you see in the picture.
Because each hide is different and unique the lids and overlays on the shoulder bags and handbags will not be the same as the made to order picture. No two bags are ever the same.
We will do our best to accommodate what you have chosen.
If you see an item you like and would like it in a different color, size or style, please contact us. We make many things not offered here. We will work with you.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.