TieLilysCatcH

Hopefully you will be delighted with your purchase. However, in the unlikely event you are not totally satisfied you have 14 days from receipt in which to notify me and return the goods. It is necessary to inform me of your intent to return, prior to shipping. Items must be returned in a secure parcel, in original condition, unused, unworn, undamaged and devoid of odours eg. smoke, for a full refund and to avoid a reduction in the reimbursement. I will arrange a replacement (where agreed) or refund within 14 days of receipt of returned goods. Please obtain a Certificate of Posting or send Tracked for your own insurance, should the parcel become lost. The cost of return shipping is your (the buyers) responsibility.
International buyers when returning an item, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges and attach a completed customs declaration. I am not responsible for any returns stopped at Customs due to not being clearly marked. In this instance you will be responsible for any Customs and admin costs incurred.

It is the buyers responsibility to ensure correct initial / spelling or measurement is given for any personalised, bespoke or customised items. For obvious reasons it is not possible to re sell, and therefore accept returns on personalised, bespoke and customised items.

Should your parcel arrive damaged please let me know upon receipt. Photographs of the item and packaging will be required, and in some cases the item and packaging returned for Royal Mail inspection, so I can file a postal claim. A full refund will be given.

Lost - Royal Mail will not consider a parcel lost until at least -
18 working days have passed for UK mail
25 working days have passed for Europe
32 working days have passed for Rest of World
Majority of parcels do turn up eventually, your patience will always be appreciated.

Undeliverable - Items that are returned to me as undeliverable will be reshipped at the buyer's expense.

Terms of business: We reserve the right to refuse/ cancel orders. All sales are subject to UK & EU law.

TLC Haberdashery
www.tlc-haberdashery.co.uk
Email: tlc.haberdashery [!at] btinternet.com

You may find my other shops of interest -
https://www.etsy.com/shop/TwiLdCapitHog - men's hats and accessories
https://www.etsy.com/shop/FabNotes - joyful accessories to enhance life

Payment can be made by credit card, debit card, Paypal or Etsy Gift Card.
Please note - the default payment is Etsy Direct Checkout. If you want to pay using PayPal, make sure you select the PayPal payment option when viewing your shopping cart contents, before proceeding to checkout. Secure payment can be made using Paypal. Payment will simply be taken from your credit/ debit card. Your bank details are not disclosed to me.

I will always post to the address supplied via Etsy / Paypal, so please check your details are up to date.
If you want me to send to an alternative address, this must be updated on your order before proceeding to checkout.

"This order includes a gift" shown at checkout, is a request to not include a receipt in the parcel for domestic orders. All international orders will contain a receipt in the parcel and the value of the item on the customs form, whether this box it checked or not, as is required by customs for imported goods.

Cancellation
Orders may be cancelled before they are shipped and will be refunded in full. This does not apply to personalised, bespoke and customised items. However, should you have a change of heart prior to shipment please contact me via convo. Depending upon the stage of manufacture I will do my best to accommodate.
This form can be used as a record of cancellation, although it is not obligatory.
https://www.etsy.com/help/article/5452

All UK orders will be sent via Royal Mail 1st class, estimated by Royal Mail to arrive within 1 - 3 business days. If you require a Next Day Service, please contact me and I will advise the up-charge.

For International buyers Royal Mail advises that Airmail takes approximately 10 business days. Please be aware that this is an estimate and delivery could take considerably longer, up to 6 weeks, especially at busy periods and to remote areas, or if held up at customs.

International buyers are responsible for any duties and customs charges that may be incurred. Including any handling fee for collecting these taxes.
A customs label is required for all parcels that have a destination outside of the EU. Please don't ask me to mark the items as a gift, or to under-report the value.
I would recommend checking the import threshold for your country.

Packaging & Dispatch
I aim to dispatch orders within the shipping date's indicated on each listing. If however this is not possible due to unforeseen circumstances or customising, you will be informed of the soonest date your order can be dispatch. .
I will always post to the address supplied via Etsy / Paypal, so please check your details are up to date.
If you want me to send to an alternative address, this must be updated on your order before proceeding to checkout.
Recycled packaging is used wherever possible.

Products are designed & handmade by me in the UK. Fabrics and colours may vary slightly from item to item, this should not affect the overall look of the design. Care has been taken to ensure product images & descriptions are as accurate as possible, but slight variations may occur.

I Julie Driscoll am the data-controller of your personal information as it relates to my shop Tie Lilys CatcH.

When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes, or for any other purpose other than the circumstances listed below, or add you to any mailing list without your explicit consent.

The circumstances in which I may share your data are:
• With Etsy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for seven years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

Google Analytics and Etsy Stats give me access to shop traffic data, but this information is not linked to specific individuals.

Etsy.com retains customer and order information; if you have any concerns about your personal data please contact Etsy.

In addition to my own privacy policy, if you pay for your order with Paypal your data will be protected by Paypals Privacy Policy.

If you pay using Etsy Payments, your personal data is protected by Etsy’s Privacy Policy to which there is a link at the foot of the page.