TigerGemstones

Handmade Conflict Free Jewelry & Engagement Rings

San Diego, California | 41076 Sales

TigerGemstones

Handmade Conflict Free Jewelry & Engagement Rings

San Diego, California 41076 Sales On Etsy since 2013

5 out of 5 stars
(10740)

Announcement   » PLEASE READ the processing and SHIPPING notes below.

Although the store has a default of 2 days for shipping, all orders with FedEx Express upgrades will ship the same day if ordered before Noon EST.

» Your package will ship to the address provided to us at the time you place your order. We cannot edit the address or make any changes once the order has been processed.

❏ Processing times:
• Orders placed prior to Noon EST Monday-Friday will be processed the same day.
• Orders placed after Noon EST Monday-Friday will be processed the following day.
• Orders placed after Noon on Friday and all orders placed Saturday through Sunday will be processed on Monday.

» Once your item has been processed, standard and priority mail options will ship within 2 business days (M-F). Express orders ship the same day if ordered before Noon EST.

We do our best to make accurate estimates. Delivery times may be longer due to circumstances out of our control once it leaves our facility. FedEx Express 2nd Day and Overnight are the only options that guarantee an exact delivery date.

❏ USPS/Asendia Shipping Options:

1. Standard First Class Mail: 3-7 business days and sometimes more.
2. Priority Mail: 2-5 business days and sometimes more.
3. Standard International Mail: 2-5 weeks. Canada is 7-14 days and sometimes more

❏ Express US Shipping Options:

1. FedEx 2nd Day: 2 Business days guaranteed. Weekends and holidays are excluded.
2. FedEx Overnight: Next business day. Weekends and holidays are excluded.

• FedEx Express orders must be placed by Noon EST to go out the same day. Please provide a phone number in the order notes so FedEx can contact you for important updates related to your order.

❏ Express International Mail: approximately 5-7 business days, Canada is approximately 2-3 business days. Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary.

Clients like you have made our work both enjoyable and rewarding,
and for that we are extremely grateful.

Wishing you and your loved ones a wonderful holiday!
♡ Tabitha and Team
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

» O U R . P O L I C I E S
http://www.etsy.com/shop/tigergemstones/policy

» K E E P . I N . T O U C H
YOUTUBE: http://www.youtube.com/c/TigerGems®
INSTAGRAM: www.instagram.com/TigerGemstones®
FACEBOOK: www.facebook.com/TigerGemstones®
PINTEREST: www.pinterest.com/TigerGemstones®

Announcement

Last updated on Sep 28, 2018

» PLEASE READ the processing and SHIPPING notes below.

Although the store has a default of 2 days for shipping, all orders with FedEx Express upgrades will ship the same day if ordered before Noon EST.

» Your package will ship to the address provided to us at the time you place your order. We cannot edit the address or make any changes once the order has been processed.

❏ Processing times:
• Orders placed prior to Noon EST Monday-Friday will be processed the same day.
• Orders placed after Noon EST Monday-Friday will be processed the following day.
• Orders placed after Noon on Friday and all orders placed Saturday through Sunday will be processed on Monday.

» Once your item has been processed, standard and priority mail options will ship within 2 business days (M-F). Express orders ship the same day if ordered before Noon EST.

We do our best to make accurate estimates. Delivery times may be longer due to circumstances out of our control once it leaves our facility. FedEx Express 2nd Day and Overnight are the only options that guarantee an exact delivery date.

❏ USPS/Asendia Shipping Options:

1. Standard First Class Mail: 3-7 business days and sometimes more.
2. Priority Mail: 2-5 business days and sometimes more.
3. Standard International Mail: 2-5 weeks. Canada is 7-14 days and sometimes more

❏ Express US Shipping Options:

1. FedEx 2nd Day: 2 Business days guaranteed. Weekends and holidays are excluded.
2. FedEx Overnight: Next business day. Weekends and holidays are excluded.

• FedEx Express orders must be placed by Noon EST to go out the same day. Please provide a phone number in the order notes so FedEx can contact you for important updates related to your order.

❏ Express International Mail: approximately 5-7 business days, Canada is approximately 2-3 business days. Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary.

Clients like you have made our work both enjoyable and rewarding,
and for that we are extremely grateful.

Wishing you and your loved ones a wonderful holiday!
♡ Tabitha and Team
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

» O U R . P O L I C I E S
http://www.etsy.com/shop/tigergemstones/policy

» K E E P . I N . T O U C H
YOUTUBE: http://www.youtube.com/c/TigerGems®
INSTAGRAM: www.instagram.com/TigerGemstones®
FACEBOOK: www.facebook.com/TigerGemstones®
PINTEREST: www.pinterest.com/TigerGemstones®

Tabitha

Contact shop owner

Tabitha

View all 623 items

Reviews

Average item review
5 out of 5 stars
(10740)
See reviews that mention:
quality 968 shipping 1779 customer service 1440
View all 10740 reviews

Updates

2.25 ctw round and 2.25 ctw oval accented solitaire rings. Thank you to our client, @wordsofwu, for these wonderful photos! heartsparkleschristmas_tree
“So much more than I could have ever imagined heartheart️” tada Congratulations to our clients and thank you for this review and photo of her 1 ctw oval halo ring in rose gold.
"A gift for my wife's birthday! She absolutely loves it!" love_letter Thank you to our client for this review and photo of the 15 ctw pear halo necklace.
View all 240 updates

About

Jewel-craft is imbued into my soul.

Hi!

Thank you for taking the time to visit my shop! I am so pleased and honored you are here.

Jewel-craft is imbued into my soul. Each piece I create is either hand set in pre-mounted settings or entirely handcrafted to perfection with a keen attention to detail. During the selection process I individually inspect and select every stone through my extensive network of the best cutters and laboratories in the world.

We're usually very quick to respond to messages and my wonderful assistant Katie will be more than happy to help you with anything you need. She works with me to make sure everything is perfect.

Kindly,
Tabitha
Love can make the world a better place.

♡ Subscribe to our YouTube channel and send us your video requests
http://www.youtube.com/c/TigerGems

Shop members

  • Tabitha

    Owner, Creator, Customer Happiness

  • Katie

    Tabitha's Assistant, Customer Happiness

  • Chantel and Linda

    Fulfillment Customer Happiness

  • Kelly and Jennifer

    Shippers, Customer Happiness

  • Monna

    Behind The Scenes, Customer Happiness

  • Jacky

    Social Media, Customer Happiness

  • April

    Marketing Assistant, Customer Happiness

  • Sha

    Developer, Customer Happiness

Shop policies

Last updated on December 1, 2018
Thank you for taking the time to visit Tiger Gems. I am so pleased and honored you are here.

We're usually very quick to respond to messages and my wonderful assistant Katie will be more than happy to help you with anything you need. She works with me to make sure everything is perfect.

Kindly,
Tabitha

♡ Follow us for coupons and special offers
∙ instagram.com/TigerGemstones
∙ pinterest.com/TigerGemstones
∙ facebook.com/TigerGemstones

♡ Subscribe to our YouTube channel for unique ring videos
http://www.youtube.com/c/TigerGems

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Returns and exchange details
❏ Return Policy

Tiger Gems accepts return of unworn merchandise in brand new condition within 30 days of the original shipping date.

• Please contact us before sending an item back for refund.
• We accept returns postmarked within 30 days of the delivery date. Refunds are issued to your original payment method.
• Complimentary return shipping is available on unworn, domestic US orders. Request must be made within 7 days of delivery date. Please contact us for a free label if your order qualifies.
• If using your own shipping label, please contact us for shipping details.
• Merchandise must be accompanied by original Proof of Purchase and in the original packaging (i.e. the Tiger Gems box and pouch, black velvet box, or solid wood box).
• Upgraded and international shipping charges are non-refundable.
• Items altered by a third party jeweler may not be returned for any reason.
• International customers are responsible for return shipping and any duty or customs fees.
• If a returned order qualified for a free gift and the remaining balance after the return falls below the minimum total, the gift must be returned. If the gift has been worn or you would like to keep it, the order will be charged for its retail value.
• Final sale items are nonrefundable.
• If the item has been worn, there will be a $35 restocking fee to clean, polish and re-plate.
• Terms are subject to change at any time without notice

Refunds will be processed when the item has has been inspected, which is approximately 2-3 business days. Items arrive at a mailing station so there may be a delay between when the item is delivered and received in our studio. Please notify us with the tracking number to avoid delays with your refunds.

❏ Exchange Policy

Due to limited size availability we are unable to do exchanges. To guarantee that you're able to receive the size you need, we ask that you return the unworn item for a refund and immediately purchase the new item.

❏ Servicing

Please clean the items you are returning with warm water and a mild soap. Items that are received dirty will be returned in the state they were received for sanitary reasons.

Complimentary return labels are not included for service requests. Once the item is finished, free standard domestic shipping is included for the first service request under warranty.

Repairs and cleaning will be processed within 7 business days of receiving the item in our studio.

❏ Final Sale Items

Final sale items are not eligible for free shipping, returns, exchanges or covered under warranty.


❏ Happiness Guarantee Policy

Tiger Gems offers a 100% Happiness Guarantee on your new jewelry. If you need help, please contact us.

• Every item we sell comes with a 4 month warranty from the date of your purchase.
• Our warranty covers manufacturing defects only and excludes damage caused by wear and tear, loss or theft, and any modification by a 3rd party jeweler.
• Final sale items are not covered under warranty.
Payment
We happily accept Credit Cards, ETSY Gift Cards, and PayPal.

Please make sure your shipping address in ETSY is up to date. This is the address your package will be mailed to. If you have any questions about changing your shipping address please contact us.
Shipping
Although the store has a default of 2-3 days for shipping, all orders with FedEx Express upgrades will ship the same day if ordered before Noon EST.

» Your package will ship to the address provided to us at the time you place your order. We cannot edit the address or make any changes once the order has been processed.

❏ Processing times:
• Orders placed prior to Noon EST Monday-Friday will be processed the same day.
• Orders placed after Noon EST Monday-Friday will be processed the following day.
• Orders placed after Noon on Friday and all orders placed Saturday through Sunday will be processed on Monday.

» Once your item has been processed, standard and priority mail options will ship within 2 business days (M-F). Express orders ship the same day if ordered before Noon EST.

We do our best to make accurate estimates. Delivery times may be longer due to circumstances out of our control once it leaves our facility. FedEx Express 2nd Day and Overnight are the only options that guarantee an exact delivery date.

❏ USPS/Asendia Shipping Options:

1. Standard First Class Mail: 3-7 business days and sometimes more.
2. Priority Mail: 2-5 business days and sometimes more.
3. Standard International Mail: 2-5 weeks. Canada is 7-14 days and sometimes more

❏ Express US Shipping Options:

1. FedEx 2nd Day: 2 Business days guaranteed. Weekends and holidays are excluded.
2. FedEx Overnight: Next business day. Weekends and holidays are excluded.

• FedEx Express orders must be placed by Noon EST to go out the same day. Please provide a phone number in the order notes so FedEx can contact you for important updates related to your order.

❏ Express International Mail: approximately 5-7 business days, Canada is approximately 2-3 business days. Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary.

❏ Free Standard Shipping + Returns within the United States

• If you purchase an item without a black velvet box or wood box, it will come packaged in a little jewelry box.
• Free Returns is available for unworn items and must be within 30 days of purchase.
• Items will ship within 2 business days of payment.
• Final Sale items are not eligible for free shipping + returns

❏ International Shipping:

Customs charges, VAT and duty fees are the responsibility of the customer and are not included in the price or shipping charges of the item. We cannot alter the amount of your purchase on your shipping form to bypass customs; that is a federal offense which can result in a hefty fine or the package being confiscated.

If you would like to check the possible taxes that your country may apply to your shipment, please visit: https://customsdutyfree.com/duty-calculator/
Additional policies and FAQs
❏ What is my ring size?

Tiger Gems uses the same sizing scale as fine jewelry stores found in shopping malls. Please do not use online sizers or purchase a mandrel from a online retailer. They are unreliable and will not help you determine an accurate ring size.

❏ What are your stones?

Tiger Gems uses the finest diamond simulant on the market, specially made for our products. Our diamond simulants are not natural diamonds, but are produced and cut specifically to replicate the beauty and sparkle of a perfect D color flawless natural diamond. They will not test as real, but will last a lifetime when properly cared for.

The materials and formula used to create our simulants are a trade secret. We searched the world over to find the perfect stones for our customers and stand behind them with our 100% Happiness Guarantee.


❏ Caring For Your Jewelry

1. Do not wear your jewelry in the shower or to bed to avoid soapy residue or accidental pulling on prongs.

2. Remove jewelry before strenuous activity such as exercise.

3. All delicate styles with accent stones must be treated with care to avoid reshaping.

4. Do not expose your jewelry to chemicals like bleach, chlorine, hairspray, to avoid chemical reactions or breakdown of materials.

5. Have your jewelry checked professionally every few months if you wear it constantly. Full Eternity or jewelry with small little accents should be checked more often.

6. In order to avoid snagging on clothing and hair please follow the first off last on rule -- Remove jewelry first when undressing and put it on last when dressing.


❏ Caring For Gold Plated Jewelry

In addition to the care tips above, please remember that anything plated will eventually wear away with time. However, with proper care, you can extend the lifespan of gold plated jewelry.

1. Do not wear your plated rings while performing tasks that require excessive use of your hands to avoid bumping or scratching.

2. Do not sleep with your plated jewelry to avoid sweat residue, tangling in sheets, or bumping on furniture such as headboards and night stands.

3. Your skin pH also affects the plating. Some people perspire stronger than others causing the plating to fade faster.

4. Do not wear gold plated items during strenuous activity to prolong the life of your plating.

Under the plating, your item is made of solid sterling silver. Over time it will eventually start to tarnish and will require maintenance. You will have to take care of it just like you would any piece of sterling silver jewelry and polish it with a silver cleaning cloth.


❏ How to Clean Your Jewelry

Over time, all sterling silver jewelry will tarnish. You can clean your sterling silver in numerous ways:

1. Polishing cloth - They are relatively cheap and work well. Many come pre-moistened with cleaning solution.

2. Silver polish/Dip/Cleaner - There are a variety of sterling silver cleaners on the market. If you are purchasing a professional commercial cleaner, please make sure it is designed not just for jewelry but sterling silver. You can purchase a polish, such as Goddards' Sterling Silver Polishing Foam which is generally a paste, or a dip. Squeeze a small amount of paste on a soft dry cloth and work into the ring, rinse off to remove the tarnish and the paste. Or dip for approximately 5 seconds at a time, until the tarnish is removed. Follow the packaging directions closely.

3. Baking Soda - Create a thick paste with baking soda and a little bit of water. Use your fingers to gently rub the jewelry with that paste, then rinse it under hot water. Finish by drying the jewelry with a soft cloth.


❏ How to Clean Your Stones

To clean your stones, mix 1/2 teaspoon of dish soap with 1 cup of warm water in a bowl. Let the jewelry soak in the solution for 2-5 minutes then use a small soft toothbrush to scrub away any dirt and grease. Clean the area under the stones where oil and dirt can easily get trapped. Rinse the jewelry in a bowl filled with clean warm water and lay on a towel to dry.

Do not hesitate to contact us if you have any questions. We love hearing from our customers!

More information

Last updated on Dec 1, 2018
Frequently asked questions
What are your stones?

We use the finest diamond simulant available on the market, especially made for our products. Our diamond simulants are not natural diamonds, but are made specifically to replicate the beauty and sparkle of a perfect D color flawless natural diamond and are cut exactly the same way. They will not test as real with any diamond tester, but will last a lifetime when properly cared for.

The materials and formula used to create our simulants are a trade secret. We searched far and wide all around the globe to find the perfect stones for our customers and we stand behind them with our 100% Happiness Guarantee.

Sizing details

We use the same sizing scale as the fine jewelry stores in a local mall and they will size you for free. Please do not use online sizers or purchase a mandrel from a online retailer. We have frequently seen them give inaccurate results.

If you are unable to have your ring sized at a professional jewelry store, please copy and paste this link into your browser and send us a photo: https://www.pinterest.com/TigerGemstones/what-is-my-ring-size/

International customers: please copy and paste this link into your browser to see the international sizing chart conversion: https://www.pinterest.com/pin/404549979012709860/.

Thank you!

Shipping Times within the United States

Your package will ship to the address provided to us at the time you place your order. We may not be able to edit the address or make any changes once the order has been processed but we'll always do our best to help.

USPS Shipping Estimates:
1. Standard First Class Mail: 3-7 Business days and sometimes more.
2. Priority Mail: 2-5 Business days and sometimes more.

Express Shipping Options must be placed by Noom Eastern Time to go out the same day:
1. FedEx 2nd Day: 2 Business days guaranteed. Weekends and holidays are excluded.
2. FedEx Overnight: Next business day. Weekends and holidays are excluded.
3. FedEx Overnight Saturday: Saturday by 8pm. Weekends and holidays are excluded.

International Customers

Please note that delivery times are estimates only and we have no control over actual delivery times.

1. Standard international mail: 2-5 Weeks for delivery
2. Express International Mail: Approximately 10 days for most countries. Canada is 2-3 days.

Customs charges, VAT and duty fees are the responsibility of the customer and are not included in the price or shipping charges of the item. We cannot alter the amount of your purchase on your shipping form to bypass customs; that is a federal offense which can result in a hefty fine or the package being confiscated.

If you would like to check the possible taxes that your country may apply to your shipment, please visit: www.dutycalculator.com/new-import-duty-and-tax-calculation/

Return Policy

Tiger Gemstones accepts the return of unworn merchandise in new condition within 30 days of the original ship date.

Complimentary return shipping is available on unworn, US orders. Request must be made within 7 days of delivery.

Please send us the tracking number for the return to avoid delays.

Merchandise must be accompanied by the receipt and must be in its original packaging (i.e. the Tiger Gems box and pouch, a velvet box, or a solid wood box).

Upgraded and international shipping charges are non-refundable.

Items altered by another jeweler are nonrefundable.

International customers are responsible for all return shipping and duty/custom fees.

Final sale items are not eligible for returns, exchanges or covered under warranty.

How do I care for my jewelry?

It is important to properly care for Sterling Silver jewelry to keep it looking brilliant for years to come.

Remove your jewelry when doing housework, working out, or any activity that may damage your ring.

Remove your jewelry when showering or bathing.

Remove your jewelry when applying lotions, using hairspray, makeup or chemicals.

As a rule of thumb, it’s always best to put on your jewelry last when getting dressed.

Clean your sterling silver jewelry with a silver polish, a baking soda paste, or a silver dip/foam, such as Goddard's silver polishing foam.

See more cleaning and care tips in our "Policies" page under "Additional policies and FAQs"