Handmade by Tigerlily

Sutton Coldfield, United Kingdom · 7 Sales

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Shop policies

Last updated on February 3, 2011
Welcome to Handmade by Tigerlily, Tigerlily is born out of a passion for everything handmade. Therefore everything that is made for the Tigerlily store is made with love,care and quality.

Time is taken over the design stage in terms of how useful the handmade item is, as well as researching market demands and trends.

Time is taken to source good quality supplies from envirinomentally friendly suppliers.

Buying handmade in the Tigerlily shop reassures people that they will be getting an excellent standard of service to compliment the new purchase. Every order is personally overseen by the store owner Lisa Marie Olson, providing a friendly and approachable service that I hope will leave customers completely satisfied with both service and product.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
Handmade by Tigerlily will accommodate refunds BUT only if the item is faulty AND provided the item is retruned/dispatched within 7 days. Wool felt bags are guaranteed for 12 months and will only be refunded/exchanged if faulty. Failure to follow the care instructions over a wool felt bag will not qualify for a refund.
Exchanges will be accommodated provided the item being returned is unsued and with any orginal packaging/labeling.
Payment via pay-pal please. I will accept a UK postal order or cash, items WILL NOT be shipped untill FULL payment has been received.
Each item in store that is ready made will be dispatched within 48 hours of receiving full payment. For custom orders please refer to the product details of the particular item.

For bespoke orders offering a design service it is difficult to state a time frame, due to the differing time scales with different products. A guideline of time frames will be discussed on first request of the custom order.

Upgrades for faster delivery can be accomodated and the price will depend on the weight of the item and the chosen method ot shipping. Please don't hesitate to contact me for details.

Great care is taken when packaging items and recycled packaging wiill be used at every possiblity, therefore some packaging my appear a little strange.

Handmade by Tigerlily cannont take any responsibility for items that have been damaged through the postal system. Postal insurance is recommended for the high priced items, though many postal services to the UK offer a certain level of insurance with the chosen delivery method.
Additional policies and FAQs
Handmade by Tigerlily welcomes custom orders and will do everything to accomodate the requirements of the customer. In cases where a design service is requested a mock of the item will be photographed and sent for approval, at this stage any wording or changes must be signed off by the customer before the item is made/commissioned.

Wholesale orders will be considered and full details of terms and conditions will be sent out on request of a wholesale order, these terms and conditions will differ depending on the wholesale item being purchased. Each wholesale order that is authorised MUST comply with the terms and conditions of sale/re-sale and requires a signed authorisation to comply with those terms and conditions.

If you have any further quaestions or queries regarding any of my shop policies or any item custom or otherwise please don't hesitate to contact me.

Wool felt bags are guaranteed for 12 months and will only be refunded/exchanged if faulty. Failure to follow the care instructions over a wool felt bag will not qualify for a refund.

Please respect that everything in the Handmade by Tigerlily store is an original Tigerlily design and/or creation and therefore is registered and protected by copyright unless otherwise stated. If you wish to utilise any or all of my designs for your own store you must contact me for permmission, if permission is granted then you MUST comply with the terms of use and pay acknowledgement to the original designer.

Thank you for your understanding.