Mt. Vernon, Illinois

tilleyjewels is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

tilleyjewels is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on May 26, 2014
Thank you for your interest in my work. If you have any questions you may contact me through the Etsy Conversations system or email: tilleyjewels [!at] gmail.com

Tilleyjewels jewelry and accessories items contain small components which are not suitable for young children. Tilleyjewels items are not intended for children under the age of 12.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If you are not satified with your Tilleyjewels purchase, please convo or email me within 5 days of receiving your package to discuss what can be done to remedy the situation. Damaged items will be repaired or remade if possible (the original damaged item MUST be returned). Items returned for any other reason will be refunded in the form of a store credit that can be used at either Tilleyjewels or Tilleyjewels Bride.

DO NOT return a package without contacting me first for instructions. All returned packages must have delivery confirmation to protect both the buyer and the seller. Items must be returned with the original packaging (padded jewelry box, hang tags, etc.) and in unused/unworn condition. PLEASE NOTE--Illinois Health Department regulations specifically do not allow for the return of pierced earrings that have been worn.

Tilleyjewels makes every effort to accurately represent all items listed in the store. If you have questions regarding materials or sizing or colors, the best time to ask is BEFORE you make the purchase.
Preferred method of payment is via Paypal. You may pay with a credit card through Paypal even if you do not have an account with them. Instructions will be included on how to proceed when you check out.

The "Other" button under available payment options in my shop is provided for Tilleyjewels customers who are paying with a gift certificate. Please follow the checkout instructions shown on your gift certificate to use this method.

Orders can not be cancelled after they are shipped out and will be subject to my standard return policies listed below.

As of August 2012, I no longer take personal checks except from established local customers.
I will gladly combine shipping between this shop and my main jewelry shop tilleyjewelsbride.etsy.com Please let me know if you are interested in purchasing from both stores and I can set up a reserved listing for you. Or you may go ahead and make your purchases and I will refund the excess shipping through Paypal.

I generally ship items out within 3 days of receiving payment. For the standard shipping price indicated, I use USPS first class mail with delivery confirmation unless otherwise noted in an individual listing. I print out my postage through Paypal, so you should receive a confirmation email with the USPS tracking number. If you do not get that email, please contact me and I will send that information. Shipping upgrades are now available when you check out.

I only ship international orders once a week since it requires a trip to the post office. For the standard shipping price indicated, I ship using USPS first class international mail. Shipping upgrades are now available when you check out. Please keep in mind that I have no control over how long an international package will take to reach you, as there are many factors in play. All customs forms will be filled out accurately and truthfully--please do not ask me to mark your purchase as a gift or record a less expensive value for your item. The customer is responsible for any and all duties, customs fees and applicable taxes that may be incurred. Please do not purchase an item if it is restricted to ship to your location.
Additional policies and FAQs
Please inquire about alterations to any item BEFORE purchasing to insure that the changes you desire are possible.

All earring sizes listed are the TOTAL length from top to bottom of the earring, INCLUDING the post or ear wire. In most cases, I can swap out ear wires for posts, or vice versa, in the same material for no extra charge. If a piece is shown with silver plated wires, I can change them to sterling silver for a small fee. I keep a limited quantity of leverback earring findings in both sterling silver and silver plated on hand which can be substituted on most styles for an additional charge.

Necklaces and bracelets are properly measured on round mandrels--the size given reflects the INSIDE measurement of the piece with the clasp fastened. This may differ from the length of the necklace or bracelet when measured laid open from end to end--that measurement is not always accurate as the thickness and diameter of materials must be taken into account. If you require a piece in a different length than the size listed (either longer or shorter), please contact me and I will be happy to oblige if possible. There may be some instances where lengthening a piece is not possible if the materials are no longer available.

In order to save on paper and ink and to help keep costs down, I do not typically include an invoice or packing slip in with my shipments. This information can be easily accessed through your Etsy and Paypal accounts for your records. If you need an invoice included in your package, please let me know in the "notes to seller" box upon checkout.

Gift items can be shipped directly to the recipient including a card with a personalized message from you if desired. I'm Secret Sister/Secret Pal/Secret Santa friendly--just let me know if your gift order needs to remain anonymous.

I will consider any custom requests and let you know if it is possible to do. Since custom requests vary so widely, completion dates and down payments will be discussed on an individual basis.

Wholesale inquiries are welcome. Please contact me with your email address for a copy of my terms.

I am on Etsy under the following account names: