timelessjourney

Beautiful Barnwood Furniture and Rustic Home Décor

Republic, Missouri

timelessjourney is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

timelessjourney is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on June 9, 2017

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We are leaving Etsy and opinging our own website, timelessjourney.co

Etsy has made some changes lately and we have deiced to sell only through our own website from now on. You can now find us at timelessjourney.co

Accepted payment methods

Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If you are not satisfied for ANY REASON please e-mail at your earliest convenience.

REFUNDS
• If we made the items just for you, they are non refundable.
• If, it was not a custom made piece and you would like to return an item, you will need to pay for shipping back to us. Once it's recieved, we will refund your money if it resalable.

RETURNS
•If your item has been returned to us for failure to deliver it, we will try to get in touch with you. If we do not hear from you for 3 days, we will resell the item.
•If you would like it shipped back to you again, you will have to pay for the past shipping fees as well as the new shipping costs to return it.
•If there is no communication, we have the right to resell it and you forfeit your refund.


Your feedback is highly valued and appreciated but please be gracious and contact us to resolve any issues. We do our best to earn a 5 star rating but If you feel that there is something we can change to do better please let us know before you leave a lower rating.

We will stand by our work and want to work with you to resolve any issues that you may have.
Payment
We have left Etsy and are only selling through the timelessjourney.co website.


Because of the high demand for our work, we have a wait time on our barn wood pieces. We make everything in the order that it is purchased in to be fair to everyone. Because of the high demand of our furniture, we have a wait time on our barn wood pieces. We make everything in the order that it is purchased in to be fair to everyone. CURRENTLY WE ARE 12-14 WEEKS OUT ON CUSTOM ORDERS!

PLACING AN ORDER
• You can purchase a listing through Etsy using PayPal or a credit card.
• If youd like something custom made, we can make a custom listing to purchase.
• You can email us at timelessjourney [!at] live.com
• Call us 417-647-5480 From 8:00 - 4:00 cst Monday - Friday.

CANCELATIONS
• Once you place an order, we will make the piece for only you. If you decide that you no longer want it, and we have NOT started making it yet, your money will be refunded in full.
• If we have started it and you've decide you no longer want it, we will refund 75% of the purchase price.

CUSTOM PIECES
• Once we are finished with your custom piece, we will send you pictures to get your approval before an item is shipped.
• If you would like any changes done to it, please let us know before it is shipped.

TAXES
•We do not charge any tax unless you are in the state of Missouri, like we are.

DISCOUNTS
• Most of our pieces have Free Shipping.
• For large orders of 8 pieces or more, we will offer discounts on top of free shipping if asked.


PAYMENT OPTIONS
• Etsy listing for full amount using PayPal or a credit card
• For large orders, we can take half the total amount down as a deposit and the second half before a piece ships. Items will not ship until full payment is made.
• Call in your payment. We can take Visa, Mastercard, Discover and Amex over the phone.
• PayPal invoice
• We prefer not to except checks or echecks. If you do pay with one of these, your order will wait to ship for 10 extra days until the check clears our bank.

CONTACT INFORMATION
• Email - timelessjourney [!at] live.com
• Phone - 417-647-5480
• Address - 7446 W. Farm Rd 186, Republic, Mo 65738

HOURS
We will be available to answer phone calls, email or texts Monday - Friday between 8:00-4:00.
If we have spare time off hours, we will try to respond to emails.
Shipping
INTERNATIONAL SHIPPING
•The free shipping is only for the 48 states. Hawaii and Alaska will be more for shipping.
•We would be happy to ship anywhere in the world. However, you will need to pay for the shipping, duties and taxes on your end.

SHIPPING COMPANIES
• Items under 100 lbs with ship through the US Post Office or UPS
• Items over 100 lbs or multiple pieces with be shipped through a freight company.
• The freight companies that we primarily use are R&L freight, Roadrunner Freight, Saia, Estes. We have more companies avaliable. However, they usually are more expensive.

SHIPPING FREIGHT
• We will have to have a phone number for you to give the freight company.
• Freight shipments will be taken into Springfield Mo and dropped off at the freight terminals In order to save the customers money.
• Freight is taken to Springfield on Tuesdays and Thursdays. Since the freight is taken in on an open trailer, it is weather permitting. If it is raining, it will go in the next nice day.
• The pallet will be covered in cardboard, stretch wrap and tied down to custom pallets made to fit each shipment.
• All freight is curb side delivery.
• We will send it to a home or buisness address.
• The drivers are not allowed to bring it into your home due to liability issues.
• Please understand that once an item ships, we do not have any control over the shipping times, especially when it ships freight or out of the country.
•The freight companies will only hold an item for 5 days. After 5 days, they will charge per day that it sits there. You will be responsible for this charge.
•If for some reason you do not get in touch with the freight company please let us know so we can help.
•After 1 week of no response, your item will be returned to us.

ACCEPTING A FREIGHT SHIPMENT
• Once your pallet arrives at your local terminal, The freight company will call you to set up an appointment for delivery.
• Once it arrives, the driver will ask you to sign a receipt. *** Along with your name, please write SUBJECT TO INSPECTION or, ANY DAMAGE THAT YOU MIGHT SEE. THIS HAS TO BE NOTED.****
• If you only sign your name and the pieces are damaged, the freight company can deny the claim. Your signature is their proof that it was fine when they delivered it.
• The delivery drivers are NOT allowed to open the package. They can not rewrap it or be held liable for it.
• If for some reason you refuse a shipment and it was not damaged, you will be charged for the freight cost to send it back.

DAMAGED ITEM
• If a freight shipment was not marked damaged upon delivery, we only have 5 days to file a claim.
• If something arrives damaged, please let us know as soon as posible
• We will need pictures of the damaged items.
• The shipping company might need to contact you As well as look at the items and shipping supplies.
• We will work with you on a case by case bases to come up with the best plan to either fix or replace it.
• If we need to replace it, you will need to wrap and prepare the broken item to be returned.

PERSONAL DELIVERIES
• You are welcome to pick your pieces up in person at our workshop
• If we deliver it to you in person, it will be $.60 per mile.
Additional policies and FAQs
***We will no longer work 18hrs a day 7 days a week building things and answering emails. We will also be taking barns down on Saturday and taking Sundays off as well.
This may cause even longer delays and we are sorry. After 3 years working this much, with only a day off a few times a year, we physically and mentally can no longer work these long hours.****

**Please understand that all of our custom orders are made in the order that they are purchased in. Our lead times can change day to day. Some times our wait times do go longer than expected because of this. **

We love making custom orders for people. We hope to have the opportunity to work with you as well.

Thank you so much,

Jeff and Laura