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timelessjourney

Beautiful Barnwood Furniture and Rustic Home Décor

Republic, Missouri · 5916 Sales

timelessjourney

Beautiful Barnwood Furniture and Rustic Home Décor

Republic, Missouri 5916 Sales On Etsy since 2009

5 out of 5 stars
(1588)

Announcement   Now through this Monday only, you can use the coupon code THANKSGIVING15 for 15% off every thing in our Etsy shop. This is on top of the free shipping to the Continental USA.

If you are looking for reclaimed barn wood furniture, chalkboards, or beautiful scrapbook albums; we have items that will stand the test of time.

www.facebook.com/timelessjourneyonetsy
http://twitter.com/#!/time1essjourney
www.timelessjourney.us
Our email is timelessjourney [!at] live.com
Or your welcome to call our office at 417.647.5480 Monday - Friday from 8:00 - 4:30 CST. Our cell phone is 417-827-9578 too

Announcement

Last updated on Nov 27, 2016

Now through this Monday only, you can use the coupon code THANKSGIVING15 for 15% off every thing in our Etsy shop. This is on top of the free shipping to the Continental USA.

If you are looking for reclaimed barn wood furniture, chalkboards, or beautiful scrapbook albums; we have items that will stand the test of time.

www.facebook.com/timelessjourneyonetsy
http://twitter.com/#!/time1essjourney
www.timelessjourney.us
Our email is timelessjourney [!at] live.com
Or your welcome to call our office at 417.647.5480 Monday - Friday from 8:00 - 4:30 CST. Our cell phone is 417-827-9578 too

Jeff and Laura

Contact shop owner

Jeff and Laura

View all 333 items

Reviews

Average item review
5 out of 5 stars
(1588)
Malay Patel

Malay Patel on Nov 30, 2016

5 out of 5 stars

Great barstools with a nice rustic feel and look. Perfect for custom height counters.

Erma Van Zee

Erma Van Zee on Nov 28, 2016

5 out of 5 stars

The old barn chalkboard is amazing! Beautiful work! Love the picture of the barn it came from! Very neat! Would highly recommend buying from them again!

View all 1588 reviews

Updates

The new shop is all finished and ready to move into
The offices are finally almost complete in the place!

Tagged in this photo

View all 5 updates

About

Creating Timeless Pieces That Have a Journey All Their Own.

Growing up in southwest Missouri, we have always loved the old barns that dot the landscape. The way each barn has its own character and the fact that so many of them where built by hand over 100 years ago, make them even more special. We love the fact that the wood comes from a time where things were slower and made by hand to last. The texture from the old saw blades, or the weather tells a story on each board all its own. We think it's sad when people just see these barns as ugly trash and want to burn them. That’s why every chance we get, we try to save as much of the barn wood as possible to reuse.

Our journey started 19 years ago when we got married. Since then, it's been a roller-coaster ride with plenty ups and downs. After our 4th son was born we decided we needed a little extra income. We both have always loved making things for others and when friends told us of Etsy, a new journey began.

Jeff saw how much fun I was having selling my scrapbooking items on Etsy in 2009. He said, "I have some old barn wood in the shop from some tornados. Maybe I could put something online too?" The rest is history.

Today, I am no longer a teacher and Jeff no longer builds homes. Together, our entire family took a huge leap of faith and have a wonderful business that we seem to work at (or think about) 24hrs a day. Our days are busy but we wouldn't have it any other way.

Every day, Jeff goes to his workshop and starts creating new items that will be in homes all over the world. Although he can build with any type of wood, he loves the complexity of the old barn wood. He finds it challenging that no two pieces are the same and even though there are no strait edges, he can make everything match up perfectly and fit like a glove.

In 2015, we were able to hire Casey. Together, Casey and I are in charge of everything else that goes along with running a growing business. Because Jeff is building things constantly, we answer all the phone calls, emails, shipping, orders and customer service.

Timeless Journey is a truly a family business. Jeff or I help make every piece that goes out the door and our boys even help. Our oldest sons, Jeff's brother and Dad help Jeff collect the barn wood and the younger boys help once in a while too with a variety of little busy jobs. We have also gotten to hired people to help us. Jeff's brother Chris, and Todd, work side by side with Jeff everyday helping to make our custom orders. Along with Jeff ,Chris and Todd, we have 3 more carpenters who build at home for us. Its wonderful to have help tearing barns down, pulling nails, cleaning lumber, and building wonderful pieces.

We not only love making handcrafted items, we enjoy working with our customers. We pride ourselves in having exceptional customer service and treating every person as an individual with individual needs just like we would expect to be treated. Customer service seems that it is becoming a lost art itself.

We love the fact that we are working together, building a business from the ground up. Just like our items can tell a story of their timeless journey. We are living a fantastic journey all our own.

You can see some of our work here also...
http://www.ksdk.com/life/programming/local/showme/article/336440/12/Jennifers-Finds
http://www.youtube.com/watch?v=E0hIDfcHHvk&feature=youtube_gdata

Or your welcome to call 417.647.5480 Monday - Friday from 8:00 - 4:30 CST.

**We have decide to start taking Sundays off and closing the workshop at 5pm. We understand not working 18 hour days 7 days a week like we have in the past might prolong wait times. As much as we hate prolonging build times on orders, we need to see our family and sleep more.

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Shop members

  • Jeff and Laura Cole

    Owner, Customer Service, Designer

    Jeff creates beautiful furniture. He is the main carpenter for Timeless Journey. He also takes down each barn and does whatever needs to be done. Laura takes care of all painting, shipping, customer service, accounting, marketing, and sales.

  • Mya

    Assistant, Stress Reliever

    Mya spends the day at the shop with us. She enjoys running, playing, meeting new people and just being a dog. Her favorite thing to do is jump in the saw dust piles.

  • Casey

    Customer Service, Shipper, Assistant

    Casey is the Operations Manager at the shop. She helps with phone calls, painting, office paper work, and shipping. She is the first smiling face that you see when you stop by the work shop.

  • Chris

    Assistant, Shipper, Carpenter

    Chris is one of our fantastic carpenters. He builds along side Jeff and helps with what ever Jeff needs. He is always a huge help taking down barns and helping with freight as well.

  • Todd

    Assistant, Creator, Carpenter

    Todd is a great new addition to the work shop. He works along side Jeff and Chris to build our furniture.

  • Bryan

    Shipper, Marketer

    Bryan is our oldest son. He helps us by getting everything ready to ship freight. He builds the pallets and wraps them for Jeff. Bryan also helps us with marketing.

  • Drew

    Assistant

    Drew is our second son. He works everyday after school helping around the workshop. His main job is to pull the nails from each board so they can be used to build furniture. He also helps by doing odd jobs around the shop.

  • Travis

    Assistant, Carpenter

    Travis is another one of our wonderful carpenters. He helps out with whatever is needed and is one of the nicest guys you'll ever meet. He works along side of Jeff, Chris and Todd building pieces that are shipped all over the world

Shop policies

Last updated on August 2, 2016
All of our custom orders are made in the order that they are purchased in. Our lead times can change day to day. Some times our wait times do go longer than expected because of this. **We make everything in the order that it is purchased in to be fair to everyone. CURRENTLY WE ARE 12-14 WEEKS OUT ON CUSTOM ORDERS.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
Because of the high demand for our work, we have a wait time on our barn wood pieces. We make everything in the order that it is purchased in to be fair to everyone. Because of the high demand of our furniture, we have a wait time on our barn wood pieces. We make everything in the order that it is purchased in to be fair to everyone. CURRENTLY WE ARE 12-14 WEEKS OUT ON CUSTOM ORDERS!

PLACING AN ORDER
• You can purchase a listing through Etsy using PayPal or a credit card.
• If youd like something custom made, we can make a custom listing to purchase.
• You can email us at timelessjourney [!at] live.com
• Call us 417-647-5480 From 8:00 - 4:00 cst Monday - Friday.

CANCELATIONS
• Once you place an order, we will make the piece for only you. If you decide that you no longer want it, and we have NOT started making it yet, your money will be refunded in full.
• If we have started it and you've decide you no longer want it, we will refund 75% of the purchase price.

CUSTOM PIECES
• Once we are finished with your custom piece, we will send you pictures to get your approval before an item is shipped.
• If you would like any changes done to it, please let us know before it is shipped.

TAXES
•We do not charge any tax unless you are in the state of Missouri, like we are.

DISCOUNTS
• Most of our pieces have Free Shipping.
• For large orders of 8 pieces or more, we will offer discounts on top of free shipping if asked.


PAYMENT OPTIONS
• Etsy listing for full amount using PayPal or a credit card
• For large orders, we can take half the total amount down as a deposit and the second half before a piece ships. Items will not ship until full payment is made.
• Call in your payment. We can take Visa, Mastercard, Discover and Amex over the phone.
• PayPal invoice
• We prefer not to except checks or echecks. If you do pay with one of these, your order will wait to ship for 10 extra days until the check clears our bank.

CONTACT INFORMATION
• Email - timelessjourney [!at] live.com
• Phone - 417-647-5480
• Address - 7446 W. Farm Rd 186, Republic, Mo 65738

HOURS
We will be available to answer phone calls, email or texts Monday - Friday between 8:00-4:00.
If we have spare time off hours, we will try to respond to emails.
Shipping
INTERNATIONAL SHIPPING
•The free shipping is only for the 48 states. Hawaii and Alaska will be more for shipping.
•We would be happy to ship anywhere in the world. However, you will need to pay for the shipping, duties and taxes on your end.

SHIPPING COMPANIES
• Items under 100 lbs with ship through the US Post Office or UPS
• Items over 100 lbs or multiple pieces with be shipped through a freight company.
• The freight companies that we primarily use are R&L freight, Roadrunner Freight, Saia, Estes. We have more companies avaliable. However, they usually are more expensive.

SHIPPING FREIGHT
• We will have to have a phone number for you to give the freight company.
• Freight shipments will be taken into Springfield Mo and dropped off at the freight terminals In order to save the customers money.
• Freight is taken to Springfield on Tuesdays and Thursdays. Since the freight is taken in on an open trailer, it is weather permitting. If it is raining, it will go in the next nice day.
• The pallet will be covered in cardboard, stretch wrap and tied down to custom pallets made to fit each shipment.
• All freight is curb side delivery.
• We will send it to a home or buisness address.
• The drivers are not allowed to bring it into your home due to liability issues.
• Please understand that once an item ships, we do not have any control over the shipping times, especially when it ships freight or out of the country.
•The freight companies will only hold an item for 5 days. After 5 days, they will charge per day that it sits there. You will be responsible for this charge.
•If for some reason you do not get in touch with the freight company please let us know so we can help.
•After 2 weeks of no response, your item will be returned to us.

ACCEPTING A FREIGHT SHIPMENT
• Once your pallet arrives at your local terminal, The freight company will call you to set up an appointment for delivery.
• Once it arrives, the driver will ask you to sign a receipt. *** Along with your name, please write SUBJECT TO INSPECTION or, ANY DAMAGE THAT YOU MIGHT SEE. THIS HAS TO BE NOTED.****
• If you only sign your name and the pieces are damaged, the freight company can deny the claim. Your signature is their proof that it was fine when they delivered it.
• The delivery drivers are NOT allowed to open the package. They can not rewrap it or be held liable for it.
• If for some reason you refuse a shipment and it was not damaged, you will be charged for the freight cost to send it back.

DAMAGED ITEM
• If a freight shipment was not marked damaged upon delivery, we only have 5 days to file a claim.
• If something arrives damaged, please let us know as soon as posible
• We will need pictures of the damaged items.
• The shipping company might need to contact you As well as look at the items and shipping supplies.
• We will work with you on a case by case bases to come up with the best plan to either fix or replace it.
• If we need to replace it, you will need to wrap and prepare the broken item to be returned.

PERSONAL DELIVERIES
• You are welcome to pick your pieces up in person at our workshop
• If we deliver it to you in person, it will be $.60 per mile.
Refunds and Exchanges
If you are not satisfied for ANY REASON please e-mail at your earliest convenience.

REFUNDS
• If you purchased a ready to ship item and would like to return it, we will refund 75% minus the shipping cost, of the purchase price.
• If we made the items just for you, they are non refundable.
• If, it was not a custom made piece and you would like to return an item, you will need to pay for shipping back to us. Once it's recieved, we will refund your money if it resalable.

RETURNS
•If your item has been returned to us for failure to deliver it, we will try to get in touch with you. If we do not hear from you for 3 days, we will resell the item.
•If you would like it shipped back to you again, you will have to pay for the past shipping fees as well as the new shipping costs to return it.
•If there is no communication, we have the right to resell it and you forfeit your refund.


Your feedback is highly valued and appreciated but please be gracious and contact us to resolve any issues. We do our best to earn a 5 star rating but If you feel that there is something we can change to do better please let us know before you leave a lower rating.

We will stand by our work and want to work with you to resolve any issues that you may have.
Additional policies and FAQs
***We will no longer work 18hrs a day 7 days a week building things and answering emails. We will also be taking barns down on Saturday and taking Sundays off as well.
This may cause even longer delays and we are sorry. After 3 years working this much, with only a day off a few times a year, we physically and mentally can no longer work these long hours.****

**Please understand that all of our custom orders are made in the order that they are purchased in. Our lead times can change day to day. Some times our wait times do go longer than expected because of this. **

We love making custom orders for people. We hope to have the opportunity to work with you as well.

Thank you so much,

Jeff and Laura

More information

Last updated on Apr 1, 2016
Frequently asked questions

Custom and personalized orders

Everything we make is custom made after it is purchased. If you need to change something about a piece you saw in our shop, we can usually do it. We can also create new pieces.
Please understand that everything in made in the order that it is purchased in. Because of this, we have a 12-14 week wait time currently.

More Information on shipping and our policies

If you have questions about our policies or shipping things freight, you can find more information on our personal website.
http://timelessjourney.co/terms-conditions/