TinkandReu

Privacy Policy For Tink&Reu - 01.01.2020

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services. In line with the new GDPR (General date protection regulation) laws effective from 25.05.18.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy, Facebook, Instagram or The Royal Mail or any third-party services you access through Etsy. You can reference these third-party privacy policies through their own privacy policies on their sites to learn more about their privacy practices.

Information We Collect

To fulfill your order, you are required to provide us with certain information (which if also ordering through other platforms such as Etsy for example, you authorised Etsy to provide to us), information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (names, dates relevant to your order such as days and months of birth and wedding dates for custom designs and any other information relevant to your personal custom order), if you contact us directly.

Why We Need Your Information And How We Use It

We rely on several legal bases to collect, use, and share your information, including:

* as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;

* when you have provided your affirmative consent, which you may revoke at any time;

* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

* as necessary for our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing And Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

* Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

* Service providers and other social media platforms. We engage certain trusted third parties to perform functions, provide services to my shop and to operate our business through, such as our Facebook platform, Twitter platform, Pinterest platform and our Instagram platform (We encourage you to read Facebook’s, Twitter’s, Pinterest’s and Instagram’s own privacy policies) and delivery companies such as The Royal Mail (again we encourage you to read their own privacy policies).

* Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the above obligations for the following time period: 7 years but erase hard copy data such as from our order book and address information from proof of postage receipts after 3 months (the length of time in which Royal Mail allow claims to be made).

You Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

* Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

* Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons). We will generally delete your personal information upon request.

* Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

* Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. In the UK you can find this information and other helpful information via the Information Commissioner’s Office (ICO) via this link: https://ico.org.uk

How To Contact Us

For purposes of EU data protection law, we, Sarah Kecun and Kirsty Bresnahan, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at tinkandreu@gmail.com or alternatively through our Etsy messenger or through our Facebook messenger by searching Tink and Reu. We are happy to answer any questions about our privacy policy.