tinrobo

⚙ tinrobo's art shop ⚙

Plymouth, United Kingdom | 1738 Sales

tinrobo

⚙ tinrobo's art shop ⚙

Plymouth, United Kingdom 1738 Sales On Etsy since 2011

5 out of 5 stars
(649)

Announcement   IMPORTANT NOTICE: Orders from Canada are likely to be severely delayed into March 2019. If you're from Canada, I recommend purchasing tracking during checkout for your peace of mind!

Recommended last order dates to arrive before Christmas
UK: 18th December
Europe: 9th December
Everywhere else: 6th December

This is to allow time for me to make and pack your items as well as the estimated delivery time. :)

Announcement

Last updated on Dec 4, 2018

IMPORTANT NOTICE: Orders from Canada are likely to be severely delayed into March 2019. If you're from Canada, I recommend purchasing tracking during checkout for your peace of mind!

Recommended last order dates to arrive before Christmas
UK: 18th December
Europe: 9th December
Everywhere else: 6th December

This is to allow time for me to make and pack your items as well as the estimated delivery time. :)

Siobhan Brewer

Contact shop owner

Siobhan Brewer

View all 31 items

Reviews

Average item review
5 out of 5 stars
(649)
See reviews that mention:
quality 78 shipping 111 customer service 56
View all 649 reviews

About

Around the web

Shop members

  • Siobhan Brewer

    Owner, Maker, Designer

    i am a robot

Production partners

  • Awesome Merchandise

    Leeds, England

    Print fulfillment.

  • Jimi Agency

    Gyeongsangbuk-do, South Korea

    Printing.

  • NSP Merchandise

    Norwich, England

    Manufacturers of my embroidered patches.

  • Printer

    London, England

    Print fulfilment.

  • Zap Creatives

    Middlesbrough, England

    Manufacturer of enamel pins and acrylic components.

Shop policies

Last updated on September 24, 2018

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Your feedback is important to me and I am happy to refund any item that falls short of expectation. Buyers are responsible for return postage costs, unless the item sent was incorrect or damaged. Please message me as soon as possible if there is something wrong with your order!
Shipping
Postage prices given are for First Class postage (average delivery time 1-3 working days) in the UK or International Standard (average delivery time 5-7 working days for Europe, 7-14 days for countries outside Europe) - these services are not trackable, but they are insured. Delivery times are not guaranteed and I am not responsible for any delays caused by the shipping company - if you need an item quickly, or need a tracking number, please message me and I'll be happy to give you a quote.

I am not responsible for any additional charges incurred by the buyer through customs etc. Please check whether any customs charges may apply to you before buying.

I am only able to ship to addresses written in english (roman/latin) characters. Orders for addresses written in non-english characters may be cancelled - if you have any doubts, please message me first!

I aim to ship everything within a maximum of three days after payment is received but please note that I am unable to post over the weekend.
Additional policies and FAQs
If you're buying a gift, please let me know if you'd like me to include a note from you! :)
Privacy
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Me
For purposes of EU data protection law, I, Siobhán Brewer, am the data controller of your personal information. If you have any questions or concerns, you may contact me at siobhan [!at] tinrobo.co.uk.