tinyhappy

Small things handmade with big love.

Wellington, New Zealand 3218 Sales On Etsy since 2007

5 out of 5 stars (1720)

tinyhappy

Small things handmade with big love.

Wellington, New Zealand | 3218 Sales

Melissa Wastney

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Melissa Wastney

No items listed at this time

    Announcement    Kia ora and welcome! Thank you for visiting my online shop.
    ***Shipping note***I have a flat shipping rate for multiple purchases. Because postal charges have gone up in NZ, I'm now charging actual costs, but shipping will be the same for whatever you order. Thank you for understanding!

    Announcement

    Last updated on Jan 14, 2018

    Kia ora and welcome! Thank you for visiting my online shop.
    ***Shipping note***I have a flat shipping rate for multiple purchases. Because postal charges have gone up in NZ, I'm now charging actual costs, but shipping will be the same for whatever you order. Thank you for understanding!

    Reviews

    Average item review
    5 out of 5 stars
    (1720)
    See reviews that mention:
    quality 83 shipping 180 customer service 143

    Shop policies

    Last updated on November 9, 2017
    Welcome to my little shop- and thank you for visiting!
    There are so many lovely things to browse on Etsy- I appreciate your interest in my work.

    Many of my customers buy items to send as gifts for new babies or children's birthdays. I am happy to gift-wrap, include a hand-written card with your message, and send it directly to the child if you'd like- all free of charge. Just let me know in the 'message to seller' box, and remember to include your personal message.

    Here are a few things you might want to know before purchasing something.

    Accepted payment methods

    Accepts Etsy Gift Cards and Etsy Credits
    • Other Method
    Returns and exchanges
    I gladly accept returns and exchanges
    Contact me within: 7 days of delivery
    Ship items back within: 14 days of delivery
    I don't accept cancellations
    But please contact me if you have any problems with your order.
    The following items can't be returned or exchanged
    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
    • Custom or personalized orders
    • Perishable products (like food or flowers)
    • Digital downloads
    • Intimate items (for health/hygiene reasons)
    Returns and exchange details
    My primary objective is to make your shopping here as enjoyable and fair as possible. So...

    If you're not happy with your item for any reason, please let me know, and we can work something out.

    If there is a fault with the item (everything is handmade, and I'm human) then please let me know a.s.a.p, and i will send you a replacement as quickly as I can.

    If you think your package might be lost in the mail, please let me know. Of 500 transactions, I've had 3 packages go missing. They've all turned up at their original destinations eventually, (about 2 months later) but it's been frustrating that they didn't arrive in good time. If it's been 3-4 weeks, and your item hasn't yet arrived, I'll send you another.
    Payment
    I accept payments through Paypal only. It's not necessary to have a paypal account to do this- you can use your credit card to pay through the secure site. Please let me know if you're having problems doing this and I'll try and help if i can. Paypal is really user-friendly.

    Immeadiate payment is appreciated, but please let me know if you'd rather pay later- I am happy to reserve items in my shop if you'd like. If no payment is made after three days, and I don't hear from you, I'll re-list the item.

    Sometimes, customers don't realise that they haven't paid through paypal. You know if you've paid if you receive an email confirming the purchase from both Etsy, AND Paypal.
    Shipping
    I try to ship parcels within 2-3 business days.
    After years of under-charging for shipping, I've now started to set the costs more accurately, so shipping has gone up.
    I do however offer a flat rate - one shipping charge for whatever is ordered.
    Thank you for understanding!
    Additional policies and FAQs
    I keep a blog at www.tinyhappy.typepad.com where I share tutorials, recipes, books and music I love and other general thoughts. Would love to see you there!

    Melissa X