TinyTailsHammocks

Rat Hammocks, Snuggle Sacks, Tunnels and More!

Virginia Beach, Virginia

TinyTailsHammocks is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

TinyTailsHammocks is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on November 11, 2019
Welcome to Tiny Tails Hammocks and Animal Accessories!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Tiny Tails Hammocks strives for 100% customer satisfaction. As such, all Tiny Tails' handmade products are warrantied against defects in workmanship and materials for 30 days after receipt by the customer. If a product covered by this warranty fails due to workmanship or materials, the item will be repaired, replaced or refunded. This warranty does not cover damage caused by improper care or damage caused by pets.

I want you to be happy with your purchase. If there is an issue with your order, please contact me so that I have the opportunity to work with you to make things right.
Payment
Payments are processed and confirmed by Etsy prior to shipment.

For customers outside the United States: Depending on the country you are receiving the package in, you may have to pay duties and taxes on the imported merchandise. Please be familiar with your country's import laws. The buyer is responsible for all duties and taxes assessed on the package by the receiving country.
Shipping
Shipping overages on multiple items will be refunded. For one or two items, Etsy will generally estimate shipping prices properly. For multiple items (packages which weigh over 16 ounces), Etsy can GREATLY over-estimate shipping charges. I WILL REFUND SHIPPING OVERAGES after I assemble your package! If you believe Etsy's initial shipping price is incorrect on items in your cart and you would like an exact shipping quote prior to check-out, please contact me.

All orders will ship no more than three business days from the date of payment with the exception of items which specifically note a longer preparation time.

PACKAGE INSURANCE: Polymer clay items will be insured by Tiny Tails Hammocks at no extra charge for domestic delivery. If you wish to insure any other items, it is available at a small cost.

Tiny Tails Hammocks is unable to replace or refund the value of items without insurance in the unlikely event that they are lost, damaged, or stolen in transit.