TinytownMiniatures

magical handmade miniatures and artisan Ooak pieces

Chester, United Kingdom On Etsy since 2013

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

TinytownMiniatures

magical handmade miniatures and artisan Ooak pieces

Chester, United Kingdom | 3,861 Sales

TinytownMiniatures is taking a short break

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Note from shop owner Thanks for stopping by. Sadly, due the the Coronavirus situation Tinytown Miniatures is taking a short break but will be open again as soon as possible. If you have a question I would love to hear from you and will get back to you as soon as I can. Stay safe and well, look forward to seeing you soon

Note from shop owner

Last updated on May 29, 2020

Thanks for stopping by. Sadly, due the the Coronavirus situation Tinytown Miniatures is taking a short break but will be open again as soon as possible. If you have a question I would love to hear from you and will get back to you as soon as I can. Stay safe and well, look forward to seeing you soon

Fran Moore

Contact shop owner

Fran Moore

Reviews

Average item review
5 out of 5 stars
(1437)
See reviews that mention:
quality 184 shipping 204 customer service 171

About TinytownMiniatures

Sales 3,861
On Etsy since 2013

Shop members

  • Fran Moore

    Owner, Designer, Creator

Shop policies

Last updated on May 2, 2020
Thank you for looking at my shop! All items are handmade, many individual and Ooak pieces and my aim is to finish them to a very high quality. I try to be unusual, and take great care in creating and making them. All items seen in the listings are in stock and will be sent out the day after payment is received.
These miniatures are not suitable for children.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
  • Check
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
I want you to be really happy with your purchase! If you aren't satisfied, please contact me as soon as you can and I will try to remedy the situation.
Payment
I am happy to take payment through Paypal, or by credit card through the Etsy Payment facility to my account. However if you reside in the UK I will accept British cheques, but this method can take a bit of time. Once I have received a cheque and it has been cleared by the bank (can take up to 10 days), I will then send purchased items by First Class Mail.
Layaway is available on higher priced items or multiple purchases. Contact me for more information.
Shipping
Please note that for the moment, I am taking parcels to be shipped on a Monday and a Thursday, so there will be a slight delay to the delivery time. The postage that I charge is not the cheapest, but I like my customers to receive their purchases as quickly as possible, so use the fastest shipping service that I can. All orders placed in the UK are posted out using First Class post, and should take between 1 and 2 working days. Items ordered from outside the UK are shipped by air, the day after an order is placed and payment made. Orders shipped to the USA normally take 5 - 7 working days, and a little longer to Asia, Australia and Canada.

*Please note that on orders for a large number of items, where the total value of the order is over £30, I will send the parcel using a 'Tracked and Signed For' service, so that the items are covered by insurance for loss or damage. In this instance, I may not be able to refund the full amount of over payment for shipping, but will do my very best to refund some*

I do not normally use tracked shipping unless stated in the listing, or agreed with the purchaser first. One small package costs about £12.50 for this service, so please contact me if you wish to pay for your order to be tracked. I will combine postage on multiple buys and any amounts charged and not used will be refunded to your preferred payment account.
Additional policies and FAQs
All miniatures are packed and sent to you with great care. My photos reflect the actual item unless it states otherwise, so be sure to take a good look. I want you to be 100% satisfied with your purchase - I love this shop and I want you to love it too! Don't hesitate to message me, and your honest feedback would be much appreciated.