Lezli Pearson on Sep 5, 2016
They didn't fit right and I wasn't allowed to return them for a refund
Tess Harriss Designs responded on Sep 5, 2016
Sadly this really lovely customer didn't give us a chance to help her resolve this issue before posting the review. We wrote to ask for more information and she must have been too busy to respond. Her order was a special custom design made specially for her and it breaks our hearts that they didn't "fit right in the toes" as she mentioned. We do let people know in advance that we invest quite a lot of time and money to create each design so it is really hard on us to give a refund for a custom, hand-made creation. We always do what we can to get the size right before we start working on the shoes.
Saynel Estevez on Aug 19, 2016
Waoooooooo!!!!!! Just Amazing!!!!! Perfect for my wedding day!!!!! Thanks Thanks for such a great service and quality🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉 The item was splendid! Ideal packaging. Very quick dispatch. First-rate service. First-rate quality! Remarkably swift dispatch. The packaging was ever so pretty.
Every pair of shoes that we make is creatively designed and lovingly hand-crafted with you in mind. It is very important to us that each and every customer is happy with their purchase so we take great care in sourcing the best quality materials for our designs.
We also try to get to know our customers' needs and personalities so that the product we provide them will be exactly what they expect and desire.
We want our brides to know how special and important they are to us so we bring them in on the design process whenever possible so that our custom designed shoes reflect their unique personality and the theme of their wedding. You are invited to send us any personal or meaningful items you'd like us to encorporate into the design. Some brides have sent us a piece of lace or buttons from their mother's or grandmother's wedding dress. If you have a piece of vintage jewellery you would like to feature on the shoes we can work that into the design.
Many of our brides have said that the shoes we've designed for them will be cherished keepsakes to be passed down to their daughters some day.
Accepted payment methods
- Accepts Etsy gift cards
Packages posted outside the US may be subject to additional import duty and tax. We have no control over the customs department in your country and we have no way to predict which packages might be detained by your customs department. This rarely happens but we'd like to make you aware that is something that does occasionally happen.
We make every effort to ship before the specified due date so that you will receive your packages in time for your big day.
Refunds and Exchanges
All of the designs in our Etsy shop are custom-made or made-to-order items. Since there is a great deal of time and expense invested in creating these products we cannot accept returns for a refund, but we will do what we can to overcome any problems you may have with your purchase.