toDUET

Designed in Italy - Made in Portugal

Lisbon, Portugal 1 Sale On Etsy since 2015

toDUET

Designed in Italy - Made in Portugal

Lisbon, Portugal | 1 Sale

Shop owner

Contact

duet

Contact shop owner

duet

No items listed at this time

    Announcement    Olá ...and Welcome to our store!

    Announcement

    Last updated on Dec 6, 2015

    Olá ...and Welcome to our store!

    About

    DUET Story

    DUET brand arises from the meeting of our Italian experience in design and the fine Portuguese handcraft tradition. Ranging from little masterpieces of jewellery to pieces of furniture, DUET represents a countertrend to the large-scale production. To the nowadays production based on a standard mechanical manufacturing, DUET opposes a SLOW DESIGN concept, focused on the value of the close relationship between production and creativity. Clean design, selected and long-lasting row material, expert and detailed handcrafted work are joined together by an innovative but never identical design, symbolizing our philosophy. That's the reason why DUET works together with young people and little workshops, creating objects that are repeatable but unique, each one with its serial number.

    100% Substance: DUET only uses high quality materials, no filled with paper or plastic at all, no poor metal alloy, but only pure wood, pure gold, pure silver in order to guarantee the beauty and the long-lasting quality.

    100% Genuine: we produce each piece together with a skilled artisan. All our products are handmade and customized; therefore the smallest difference between one piece and another one make it unique.

    About us: We are Elisa Pegorin and Nicola Tuan, two Italian Architects and Designers with a ten-year experience in this field in Portugal. Lisbon based since 2006.

    Around the web

    Shop members

    • duet

      Owner, Designer

    Shop policies

    Last updated on November 22, 2015

    Accepted payment methods

    Accepts Etsy Gift Cards and Etsy Credits
    Returns and exchanges
    EXCHANGES
    All items are carefully packed and we are not responsible for any damage incurred during transport.
    When you are buying a ring, please check the right size using the chart on our store. If you have doubts on this regard, contact us. Pleas note that we don’t change rings because of a mistaken size or wrong information provided.
    If you are unhappy for any reason with your order, any product can be sent back for an exchange within the 15 days returns and exchange period (which starts the day after you receive your order).
 Before sending back the products please email us to notify your return request. Any returned item must be sent back in the same perfect, saleable condition in which it was received. However please note that any postage costs incurred in an exchange are at the customer’s cost.
    Faulty goods or goods sent by mistake
    If you have received any damaged or faulty item, or if your order is wrong or incomplete, please let us know as soon as possible and we will rectify the situation.
    Payment
    PAYMENT
    In Etsy the payment is made via credit card by default. However you can contact us and pay directly via bank transfer, if you prefer (if you live in Portugal for example).
    If you want to make several orders at once, please contact us and we try to manage a special price for you.
    Taxes: 
International Buyers are responsible for all customs fees or taxes. Buyers are responsible for knowing and abiding by any import restrictions to their country from Portugal, also for the eventual taxes on the customs of your country.
    Shipping
    SHIPPING AND DELIVERY
    Usually we’ll ship within 1 to 2 weeks after receiving the payment. It takes time because every item is specifically produced from scratch after every order.
    Once shipped, a domestic order takes 1 to 3 business days to arrive. International shipping delivery takes until 5 business days to Europe and 7 business days or more to the rest of the world. Be aware during Christmas time: it will take longer.
    All of our orders are sent with tracking number, in order to check the delivery status. Upgrades such as insurance or express delivery are possible with an extra cost. Please contact us before placing the order and we will try to meet your needs the best way possible.


    CUSTOMS AND SALES TAXES
    
If your order is to be delivered outside of the EU it may incur to import duty, fees and/or local sales taxes, for which you are liable.Please contact your local customs office for more information.
    Additional policies and FAQs
    WARRANTY
    We guarantee our products for one years regarding production or material defects. During the warranty period we repair or replace defective products. We exclude damage related to misuse, improper assembly, neglect or normal wear of the material/product. Please keep the purchase document/invoice whit you.
    However, since all of our products are handmade, any minor discrepancies about color or shape will not be considered such as defects, rather they provide added value of a handmade product and represent the guarantee of authenticity and its uniqueness.