toastycrow's Shop Policies
Hello!! I create each piece with loving care, as if it were being created for myself or family. I work with clean hands, in a smoke free, petless environment. If I don't like the way something is turning out, I start over.
I believe in communication as vital between seller and buyer. I will let you know that I received your order and that I am "on it." I will also let you know once the item(s) have shipped.
If you want something you don't see listed, just ask me. I love a challenge.
I only receive payments through paypal. Orders will not be shipped until payment is received. I work through my orders according to who paid first.
I use USPS for shipping. I use 1st class mail 3-5 day delivery. If you are interested in an upgrade please let me know and we can arrange an upgrade in your shipping price.
Refunds and Exchanges
This will be decided on a case by case basis. I want you happy with your order.
Additional Policies and FAQs
I make almost every pair to order. These take a minimum of 3-5 days (because of volume of sales, and I am just one woman) I use photos of slippers I have sold already, and purchase yarn according to the description. Once in awhile, my suppliers are out of a specific color of yarn. I reserve the right to match the color as close as possible with a different yarn color. (This happens rarely) So to put it plainly, hypothetically, the sage green used in the picture might be sold out at the store, and I would have to use a different sage green that has a slightly different tint to it. I never do drastic substitutions!
WHOLESALE: Yes, I do wholesale. Minimun purchase of 10 pairs. Contact me for a 30% coupon code. Accepting wholesale orders from January through September.
Wear and tear is normal for any footwear, the more friction you put on your slippers (ie. scooting around in your slippers) even on carpet can result in the fabric wearing down more rapidly. (Keep that in mind and wear only indoors.) These slippers will not shrink in the wash, and due to being made with acrylic yarn, you do not need to wash these as frequently as you would with a natural fabric because it does not retain odor.
Last Updated November 1, 2011