tomkatstudio

If there is a problem with your order (printables or products), please let us know immediately and we will make our best effort to resolve the issue. Unfortunately, refunds cannot be issued on printable designs that have already been emailed to the customer.

We do not offer refunds, but will provide a store credit or exchange for unused, unopened products returned within 14 days of the date you receive your order. Shipping costs are nonrefundable and all costs for return shipping are the responsibility of the customer. Be sure that any returns are shipped prepaid, insured and with a tracking number for documentation purposes.

If you have any issues or concerns with your order, please contact Toni [!at] thetomkatstudio.com.

Our items can only be order through our shop here on Etsy. All payments are made through PayPal.

Our customized items are sent out within 3 business days. Our non-customized files are sent out within 1 business day, unless they are ordered with a customized file. In that case, the 3 business day turnaround time applies. Keep in mind that we are located in Arizona and work in the Mountain Standard Time zone.

RUSH ORDERS - We will try our hardest to accommodate you whenever possible. Email Toni [!at] thetomkatstudio.com with your specific needs and we will see what we can do. There is a $10 fee for all rush orders.

Some extra info...

We suggest printing on bright white cardstock or heavy weight matte photo paper.

You may print from home (inkjet printers work best) or take to a print shop such as Kinkos or Office Max.

Colors may look different on paper than they do on the computer screen. But because the colors on our files do not change from order to order, this is likely a printer issue. We recommend that you check the ink cartridges to see if they need replacement or adjust the intensity settings on your printer. Generally, this always solves the problem! If not, and you need us to make some color changes, there will be a custom color charge. Custom change fees start at $7 per file.

For the Party Circles and Favor tags, you need a 2″ scallop or circle punch, which we sell in our shop here: http://www.etsy.com/shop/shoptomkat?section_id=11381399

For the 4" circles, you will need a Circle Cutter. You can find this at your local craft store or on Amazon.com. We use the Martha Stewart Circle Cutter and we sell it here. http://www.etsy.com/listing/97141785/circle-cutter-13-glass-mat-party-and

To make cupcake toppers, use 4″ lollipop sticks, bought at your local craft store (and Walmart too!). After you have punched out your party circles, attach them to the sticks with a small piece of tape or 1″ round white labels for a polished look! For a step by step tutorial, visit here: http://www.hgtv.com/handmade/st-patricks-day-cupcake-toppers/index.html

To assemble the banner, print out the letters and cut out the individual squares. Using an x-acto knife, make small slits in the top left and right corners of each letter. Then thread a coordinating ribbon through. Easy!

To make the food/dessert labels into tent cards, download and print your food/dessert label file. Cut out the square/rectangle labels. Cut an additional piece of white cardstock 2.25" x 3". Fold the cardstock in half horizontally. Use double sided tape to attach on the backside of your label at the bottom in the center.

If you need a color change, please convo us for details. We can make color changes to most of our files. Color change fees start at $7 per file.

If you need your files translated to another language, please convo us for details as additional fees may apply.

Our business hours vary. All of us are work-at-home moms, so our hours are highly irregular. Don’t be surprised if you hear from us after 5 p.m., on weekends, or even the middle of the night! We love what we do and we love our customers, and we work hard to make sure that everyone is satisfied with our products, timing and service.

If you have any additional questions, please don't hesitate to ask! You can message us through Etsy, or email Toni [!at] thetomkatstudio.com.