tookies

tookies.

tookies is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

tookies is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 3, 2014
Wishing you a facinating February!! So far a beautiful southern winter has been upon us!

It is such a beautiful time of year and we do not take for granted the orders that you bless Tookies with. Thank you <3

We are the creators of delectable cookie-wiches, jar cakes & gourmet marshmallows-- Handmade. In America. Gourmet Delectables. We love, love, LOVE to bake & create! It is our passion! It is our hearts desire, to watch others consume and enjoy!

Accepted payment methods

Paypal
Returns and exchanges
If you have a problem let us know..you and your order are both important to us.

We want you to be happy with what you purchased and with over 20 experience in customer service we will work with you to resolve your issue.

We DO NOT offer refunds unless there are "special circumstances". We also do not issue refunds of orders we have shipped. We have a very honorable reputation of shipping orders and making certain that they arrive. Sometimes it takes us a longer turnaround time, however they will arrive. This is all clearly stated in our shoppe announcement and on your receipt!

WE DO NOT OFFER REFUNDS SIMPLY BASED ON THE FACT THAT YOU ARE NOT WILLING TO AWAIT OUR TURNAROUND TIME OR NO LONGER INTERESTED IN THE ORDER YOU PLACED. IF YOU INSIST ON A REFUND, WE CHARGE A 20% CANCELLATION FEE. THE 20% IS BASED ON YOUR ORDER TOTAL WITH SHIPPING. FROM THE MOMENT YOU PLACED YOUR ORDER, WE HAVE PUT COST AND TIME INTO IT, PRINTING, EMAILING, INGREDIENTS & PREPARATION. WE APOLOGIZE FOR HAVING TO TO THIS, HOWEVER WE HAVE HAD TO SET THIS POLICY IN TO MOTION BASED ON PRIOR CUSTOMERS TAKING ADVANTAGE OF OUR RELAXED POLICIES. WE ALSO DO NOT OFFER REFUNDS FOR ORDERS THAT HAVE SHIPPED ONCE & THE PACKAGE HAS NOT ARRIVED TO YOUR DESTINATION OR HAS BEEN RETURNED TO US. WE KNOW THAT SOMETIMES USPS CAN MAKE MISTAKES, AND WE ARE WILLING TO RECREATE AND RESHIP YOUR ORDER, HOWEVER WE DO NOT OFFER REFUND IF THIS HAPPENS.

If we do agree to refund your order, it will be 3-5 BUSINESS DAYS BEFORE your refund will be fully processed and credited back to your Etsy and/or PayPal account.

Once we have received your order, we have begun the process of purchasing/supplying ourselves with the ingredients necessary for creating your order.

We follow up and communicate. We cannot issue a refund based on just us being told you have not received your package. We do go about this the proper way with USPS, by filing a claim with your tracking number. We do this, so it also protects our investment in your order. Doing it this way is the honest way, so a customer cannot just 'say' they did not receive a package, and we cannot just 'say' we shipped your package. The claim filing process with USPS only takes a 7-10 days. Once we receive verification that your package was not delivered from USPS, we will issue a complete refund.

We would love to say that we at Tookies are perfect, however we aren't "). We make mistakes. In fact we make them all the time. We are human. We are however very happy to remedy those mistakes made by us. If you ordered a gift and we sent it to you, let me know. If the address wasn't changed in Etsy we may forget to look at the notes in a fit of busyness. But we will make sure a replacement is sent.

Please do contact us first if you have an problem, feedback is not a means of communication. We'd like to find out BEFORE there is a problem with your order, rather than read in feedback that their WAS. We can work, kindly and politely with you to make your tookies order just as you expected. YOUR order was and IS very important to us and you have waited for us to put a lot of handmade love and time into it, this time extends through the arrival and enjoyment process.

We want to make your experience with us a wonderful one. If you are not happy, we surely won't be happy. Customer service is SO important to us and we want you to know that you are important to us at Tookies.

**Please note we do not offer refunds on 'OTM' (of the month) subscriptions, custom orders or rush orders.**

***Please NOTE***
ALL TOOKIES POLICIES ARE UPDATED EVERY MONDAY - PLEASE **READ** BEFORE ORDERING. {No changes made from prior week}
Payment
We accept PayPal, credit card payments, and are pleased to announce we accept Etsy Gift Cards!! We are here to help you if you should need help with checking out, just convo us and ask ")
Shipping
**PLEASE NOTE***
ALL Tookies Policies Updated** - 02.2014 - PLEASE **READ** BEFORE ORDERING- {No changes made from prior week} updated every sunday/monday.

First and foremost let us say, we love USPS. They provide a great service at a great price, which helps keep the cost down for you our customers. We ship using USPS Priority Mail. There are many, many times when they make mistakes and in just over a year with hundreds of packages shipped, we've seen lots. All we can do is drop your package off and hope they do their job, if they don't please see below.

Was your package lost in transit? It happens. I know, shocking! We are happy to replace your order for you. Please know, we can't anticipate a lost order, while we will try replace it quickly but we have to treat it as a NEW order. We do put a delivery confirmation tracking number on every order. If we have a confirmed delivery for your order, we cannot replace your order.

If you would like insurance with your package, this is an extra cost and requires you to request this service from us.

Also, during holidays there is a slow down on behalf of the USPS. This is why I make sure to be clear that packages can take up to 5 business days (US only) for shipping even with Priority Mail, most of the time, it is 2-3 days, however can be up to 5 business days. USPS delivers 6 days a week (Mon-Sat), and we cannot tell you the exact day a package will arrive. It many be a Monday, a Tuesday, a Wednesday, a Thursday, a Friday, or a Saturday. If you need your package to arrive on a 'specific day' you will need to indicate this in your note at purchase time and make arrangements to request 'express mail' for extra shipping costs.

What is a business day? Monday-Friday, non-holiday.
We ship USPS Priority Mail. Shipping time as noted above is 2-5 business days. If you need expedited/Express Mail shipping, or you need your package to arrive on a 'specific day' you will need to request this from us in advance, and pay the extra shipping charges, and we will set you up a custom listing for the extra charges.

If you need your order sooner than our turnaround time, for a special occasion, you must convo us ASAP.

If you need a 'specific' arrival date, you will need to request 'express' mail shipping, and we will send you an invoice for the additional shipping costs.

>>>>NEED YOUR TOOKIES QUICKLY?<<<<
We can do rush orders depending on order volume . Please note that we have 'rush order' options to pick from in our shoppe depending on your order total (excludes shipping). A rushed order would be any order needed before 21 non-holiday weekdays. We also offer Express Mail Overnight Shipping** for rush orders, for extra shipping costs. Both rushed orders and express mail shipping need to be specifically requested, so please just shoot us a convo and we will work out the details with you ") (**we do not make a profit on express shipping--this just an extra service we offer so that you may receive your order sooner.) Please note that rush orders for holiday shipments cannot be performed after deadline order dates. We are no longer accepting 'rush orders' on Father's Day orders.***PLEASE NOTE, DISCOUNT COUPONS, GIFT CERTIFICATES OR SALE CODES, CANNOT BE USED WITH RUSH ORDERS OR RUSH ORDER FEES***

Shipping Address Polices.
If you do not include the business name along with the name of the person you are sending it to and your package is returned to us for 'insufficient address', we are not responsible for remaking and reshipping your tookies to you. The address you enter into your 'ship to' portion of your order is the address we 'ship to'. If you are sending an email after you place your order to give us another 'ship to' address, we will do our best to ship your order will ship to the emailed address. We are not responsible for orders shipped to an address you will not be at the day it arrives. If you need an order shipped to arrive on 'specific days', you will need to pay for express mail shipping and 'choose' your date with express mail. If you ordered a gift and we sent it to you, let us know. If the address wasn't changed in Etsy we may forget to look at the notes/convos in a fit of busyness. But we will make sure a replacement is sent.

Etsy only allows us to ship to one (1) shipping address when you place your order. If you would like your order shipped to two (2) or more shipping addresses, they there will be additional shipping charges. We can set you up a private listing for the additional shipping costs.

If you order buttercremes with cookie-wiches, smores jars or cookie bar jars, they will all ship 'separately'. This is a way that we have proven your goodies will arrive with the freshness we expect you to receive. If we assemble the cookie-wiches prior to shipment, trust us, you will NOT be happy. These are not 'oreos'. We make hand-whipped, 2-day process family buttercreme/ganache recipes. Not an oreo-filling recipe. They will become soggy and messy during shipment. We ship buttercreme instructions with everything, so you can enjoy every bite of Tookies. (see below for SUMMERTIME buttercreme/ganache details.) Also, this allows YOU, 'the customer', to apply as much or as little buttercreme/ganache as you prefer. If it is an issue for you to have to apply the buttercreme/ganache yourself, and you want us to do this, prior to shipping your cookie-wiches, we will have to decline your purchase. We are not able to create and ship our cookie-wiches assembled.

Cookie-wich 'sizes' - It is important to let you know the 'sizes' (circular dimension) of our cookie-wiches. They are approximately 2-3" in size, sometimes a little bigger, sometimes a little smaller. If we make them 'too big' they tend to become floppy and break easily during shipment. This is why we try to keep them between 2-3" in size. We have proven this over and over again, in creating and shipping 1000's of cookies.
All of our cookie recipes are completely different, with different ingredients. All of our cookies will NOT be exactly the same size. These are not oreos or chips ahoy. We feel It is also important to that our baked goods don't look 'commercialized'. We want them to look, imperfect and homemade...And most importantly that they taste homemade.

Jar Cake 'sizes - Our jar cake sizes are 8 oz. which are the standard 8 oz. jelly/jam regular mouth size mason jar. We do not offer our jar cakes in any other size.

**For custom orders of our jar cakes , goumet marshmallows or cookiewiches that are not any of our already created items we will add custom order fees starting at $10 per half dozen, it depends on the amount of colors/flavors that you choose. for more info, please inquire within :)

Our Packaging -
Every item we use to package our Tookies in is 100% recycled. We use all recycled boxes, tissue and sealers. We use 100% upcycled/recycled newsprint to cushion oour inner box packaging. We never use styrofoam or harmful packaging products to the environment. None of our packaging products contain, fragrance, dyes, perfumes or chemicals that would hinder the environment or your Tookies.

Of The Month (OTM) Shipments -
Please note that our OTM shipments ship on a monthly basis. There will be some months, that your monthly shipment, may be deferred. If this does happen, we will communicate with you and add the extra month on to the end of your subscription.

For custom wrapping or packaging -
Our jars come in individual jars (of course!) our cookiewiches are wrapped in 1/2 dozens, and 1 dozens, and our marshs are wrapped in 1/2 dozens. If you would like them to be packaged or wrapped in any other way, we charge additional custom wrap fees for this. Please inquire within.

Holiday time shipping please expect delays.
***PLEASE NOTE- This is where we will post any holiday shipping updates.

***VERY IMPORTANT HEAT/SUMMERTIME (MID-MAY THRU THE END OF OCTOBER) POLICIES- - PLEASE EXPECT AN EMAIL FROM US BEFORE WE ISSUE A SHIPPING LABEL & SHIP YOUR PACKAGE, TO VERIFY THAT YOU WILL BE AVAILABLE TO RECEIVE YOUR SHIPMENT. YOUR PACKAGE DELIVERY, DUE TO WEATHER CONDITONS AND/OR SUMMERTIME HEAT, YOU MUST BE AVAILABLE TO RECEIVE PACKAGE THE MOMENT IT IS DELIVERED. WE ARE NOT RESPONSIBLE FOR PACKAGES LEFT ON PORCHES OR IN MAILBOXES. YOU MUST SHIP TO AND BE AVAILABLE AT THE ADDRESS YOU SHIP TO.**
Additional policies and FAQs
We are dessert wedding experts, when it comes to jar cakes, cookie-wiches and gourmet marshmallows. We have catered desserts at numerous weddings and all to rave reviews! We're here to help you have a sweet and magical day!

Special/Custom Orders - - - Special/custom orders must be requested and communicated about in advance. We do stick to our recipes and traditionally do not waiver from them. Special/custom orders cannot be filled with rush orders. If you have a special/custom order to request, and we agree we can do it, we will need plenty of advance notice above our turnaround time (at least 30 non-holiday weekdays.) We do not fill special orders through our items already listed, you will need to have a 'custom listing' created especially for you. If your custom order requires custom and/or specific colors aside from the colors we use, there will be a 25% extra surcharge. If extra specific ingredients/toppings/buttercremes are requested for a custom order, the same 25% surcharge applies.

Custom Wrapping --- Custom Wrapping of our cookie-wiches and marshmallows, other than in our 6 packs for marshmallows, and 6 & 12 packs for cookie-wiches, will be a $1.00 per item individual wrapping.

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*****PREVIOUS HOLIDAY AND SPECIAL SHIPPING TIMES DETAILS & SPECIAL SHOPPE ANNOUNCEMENTS. *****
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terms for BOGO ship after christmas sale 2013 -
**restrictions apply for BOGO ship after christmas sale- details are as follows -
your purchase with tookies, will be doubled, up to 2 listings only and it will be the same flavor you order that will be doubled, you may not choose to 'other' flavors as your 'doubled' order. if you BOGO order 12 rockin' red velvet cookiewiches & 12 berry banilla cookiewiches, you will receive 24 rockin' red velvet cookiewiches and 24 berry banilla cookiewiches. this also applies to our 'pick 2 samplers' you may only 'PICK 2' flavors. also, for example if you purchase 3 or more items, tookies will not double 3rd, 4th, 5th items and so on. shipping of doubled items to ONE address only.
***PLEASE NOTE*** you MUST purchase only items that are 'LABELED IN TITLE' ""BOGO"".no changes, no exceptions. these are the specific terms & conditions for this offer. no discounts/coupon codes/ sales, may be applied with this offer. you may only use one or the other. not both. BOGO sale not valid on of the months, samplers, rush orders, custom orders, or jar cakes. BOGO sale IS VALID on our new Sling Cakes! (just like our jar cakes, in a toss away container!) any questions, just ask!! all BOGO ship after christmas orders will not ship until after 12.30.13. your turnaround time will begin on 12.30.13 and orders will be created in date order received. TURNAROUND TIME FOR BOGO AFTER CHRISTMAS SALE WILL VARY.

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"BACK IN BLACK FRIDAY/CYBER MONDAY SALE" GOING ON NOW!
SAVE 30% ON ALL TOOKIES ORDERS OF $30 OR MORE NOW!
USE CODE 'IMBACKINBLACK' AT CHECKOUT {see sale details below}

**I'M BACK IN BLACK Sale begins on 11.30.13. 30% off on orders of $30 or more. all terms on this sale are subject to change. no other discounts, coupons, sales, credits etc. may be used with this offer. this discount offer may not be used with shoppe credits. this discount sale offer is NOT valid with Rush Orders, Tookies of the Month, or Custom Orders or tookies-BEElined listings. No exceptions.
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**FLASH SALE** FREE SHIPPING ON ALL TOOKIES!!! RIGHT NOW (11.23.13) THRU 10 P.M. TONIGHT ONLY!!! THIS SALE IS ONLY FOR 8 HOURS TODAY!! USE CODE 'FLASHEEFREE' AT CHECKOUT! (see details below) WE ARE STILL ACCEPTING ORDERS FOR CHRISTMAS SHIPMENT!! HURRY WE ARE FILLING UP QUICKLY!!

**Flash Sale Free Shipping 8 hour Sale terms- sale is for 8 hours only on 11.23.13. 2pm-10pm. shipping is free on orders of $25.00 or more. one free shipping order per shipping address. you may place more than one order however they must be different shipping addresses. if you place more than one order to the same address with this free shipping code, you will be charged the additional shipping costs, plus custom listing fees. all terms on this sale are subject to change. not other discounts, coupons, sales, credits etc. may be used with this offer. this free shipping offer may not be used with shoppe credits. this free shipping offer is NOT valid with Rush Orders, Tookies of the Month, or Custom Orders. No exceptions.


2013 Pre-Holiday Sale '25METOOKIES' Terms -
25% Discount is not valid on Rush Order listings, Custom Orders, Of the Month listings. Offer valid 11.18.13 through Midnight 11.22.13. only.


terms for 4000 sales order doubling -
**restrictions apply for 4000 Sales free double order. details are as follows -
your purchase with tookies, if you fall into the '44' (up to 4044 sales), will be doubled, up to 2 listings only. for example if you purchase 3 or more items, tookies will not double 3rd, 4th, 5th items and so on. shipping of doubled items to ONE address only.
***PLEASE NOTE*** you MUST write in the NOTE of your order at time of purchase, the phrase '4000 sales order doubling' in order for your order to be doubled. if you fail to include this phrase on your note at purchase time, your order will NOT be doubled.
no changes, no exceptions. these are the specific terms & conditions for this offer.
no discounts/coupon codes/ sales, may be applied with this offer. you may only use one or the other. not both.

>>March 2013 shoppe announcement<<
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PLEASE READ<<** TO ALL OF OUR SWEET CUSTOMERS WITH 'PENDING ORDERS' *TRUTH*- WE ARE RUNNING BEHIND IN SHIPPING ALL ORDERS. ETSY'S ESTIMATED SHIP DATES ON YOUR INVOICE ARE NOT ACCURATE. WE ARE CEASING TO USE THIS ETSY AP. FOR AN UPDATE ON YOUR ORDER PRETTY PLEASE SEND US A CONVO AND "REQUEST" AND UPDATE & WE WILL SEND YOU ONE AT ONCE. PLEASE FORGIVE OUR DELAY. GETTING EMAIL UPDATES TO EACH OF YOU HAS BECOME A HUGE TASK THAT TAKES US AWAY FROM THE CREATION PROCESS. YOU MAY ALSO CHECK OUR SHIPPING CALENDAR LINK BELOW & THIS SHOPPE ANNOUNCEMENT FOR UPDATES.
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***VALENTINES DAY Announcement***
>>IF YOU DID NOT PUT ON YOUR NOTE OR EMAIL US PRIOR TO 2.2.13 THAT THE ORDER YOU PLACED FOR VALENTINES DAY WAS "FOR" VALENTINES DAY--YOUR ORDER WILL NOT SHIP FOR VALENTINES DAY.
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WE HAVE BEEN BOOKED FOR VALENTINE'S DAY SINCE 2.2.13. ANY ORDERS PLACED AFTER 2.2.13 WILL SHIP ACCORDING TO OUR TURNAROUND TIME WHICH IS CURRENTLY 6-8 WEEKS. PLEASE REVIEW OUR SHIPPING CALENDAR AN ESTIMATED SHIP DATE AT THE LINK BELOW.
https://docs.google.com/spreadsheet/ccc?key=0AnNTbX8F4fb-dGRBYmJPckdwdWM5alBCMlJVTl9XR3c#gid=0 **Please note, this calendar is new to us, and we are just creating it, if you don't see your name yet, it WILL be on there soon!)
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***VALENTINES LISTINGS***
02.02.13 - Although our Valentines orders are booked, our Valentines Listings will still be available thru 02.14.13. They will ship in our minimum turnaround time o 4-6 weeks.
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ANNOUNCEMENT REGARDING POSTAL MESS VALENTINES DAY SHIPMENTS - 2.9.13 THRU 2.24.13 -

***WE ARE UNDER VERY SEVERE STORM WARNINGS 2.21.13-11.00AM- NO TOOKIES WILL BE SHIPPING 2.20-2.22.12**VERY IMPORTANT UPDATE PLEASE READ 2.21.13- ALL EMAILS & COMMUNICATIONS WILL BE ANSWERED TODAY (THURS) TOMORROW (FRI). WE HAVE HAD SEVERAL VALENTINES DAY PACKAGES THAT HAVE ARRIVED VERY LATE & OR NOT YET. IN OUR AREA, WE HAD SEVERE TORNADO/STORMS 2.9.13 THRU 2.13.13 & THIS DELAYED MANY PACKAGES IN THEIR TRANSIT TO OUR CUSTOMERS. WE HAVE NEVER HAD SUCH A MESS. AS A TOOKIES FAMILY IF THERE HAS EVER BEEN AN ISSUE, WE HAVE NEVER EVER NOT CREATED AND SHIPPED OR RECREATED AND RESHIPPED A PACKAGE TO A CUSTOMER IN OUR OVER 3000 SALES, EVER! WE ALSO HAVE ALSO GENERSOUSLY COMPENSATED EACH AND EVERY MISTAKE, EVEN IF IT IS A POSTAL ISSUE. PLEASE KNOW THAT WE WILL DO THE SAME FOR YOUR DELAYED OR MISSING ORDER. THERE IS A FINE LINE OF SHIPPING PERISHABLE DELECTABLES, WE KNOW MANY OF YOU AS THE CUSTOMER WOULD LIKE US TO CREATE & SHIP THEM MANY DAYS AHEAD OF TIME, HOWEVER THIS IS NOT SOMETHING WE CAN DO, IN ORDER TO HAVE OUR TOOKIES HOLD THE FRESHNESS QUALITY THAT WE EXPECT YOU TO RECEIVE. WHEN ORDERING OUR TOOKIES, THEY WILL SHIP AS FRESH AS POSSIBLE AND AT THE CLOSET SHIP DATE AT POSSIBLE. THIS MUST BE AN UNDERSTANDING BETWEEN US AND OUR CUSTOMERS. IF YOUR PACKAGE IS DELAYED, FOR VALENTINES DAY OR JUST REGULAR SHIPPING/ORDERING, PLEASE KNOW THAT WE WILL COMMUNICATING WITH EACH AND EVERY ORDER THAT WE HAVE WITHIN THE NEXT TWO DAYS, MAKING EVERYTHING HONEST AND RIGHT & HOPEFULLY HELPING YOU TO KEEP YOUR FAITH IN OUR TOOKIES FAMILY, WE WANT YOU TO BE ABLE TO ENJOY OUR TOOKIES HANDMADE, AND FRESH MADE FROM OUR HEARTS . X0X*<

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VALENTINES DAY DETAILS 2013.
1.4.13 - 2.2.13 Shoppe announcement prior to ordering -

***VALENTINES DAY ORDERS- IMPORTANT***
>>IF YOU WOULD LIKE YOUR ORDER "FOR" VALENTINES DAY, YOU WILL NEED TO INDICATE "ON" YOUR NOTE AT PURCHASE TIME THAT YOUR ORDER IS "FOR" VALENTINES DAY--YOUR ORDER WILL NOT SHIP FOR VALENTINES DAY. WE HAVE A VERY BUSY CALENDAR AND WILL NOT BE ABLE TO SQUEEZE IN ORDERS LAST MINUTE. PLEASE MAKE CERTAIN THAT YOU COMMUNICATE WITH US IN YOUR NOTE, OTHERWISE WE WILL NOT I KNOW.
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"BOGO NEW YEAR- BEST OF 2012 SALE" -
Details: this discount valid 12.28.12-01.01.13. valid on BOGO Sale section tookies only.
this discount may not be combined with any other discount. this offer is not valid on rush orders, custom orders, quick ships, or any other listings in 'other' sections of our shoppe. to have a 'qualifying BOGO Sale listing, your listing must have BOGO in the title of your listing. BOGO - aka Buy One Get One Free, is ONLY valid to double the exact item you are ordering. You may not purchase one item and ask for a 'different' item free.
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{see details below re: 'FREEAFTERXMAS' discount.}

***FREEAFTERXMAS- Sale Terms & Details***
"FREEAFTERXMAS' Sale is valid 12.05.12 thru 12.25.12. 'FREEAFTERXMAS' SALE is not valid on Rush Orders, Custom Orders- Meaning our recipes no changed in any way shape or color, Free Shipper Listings, or Of The Month Clubs Listings. Turnaround time for 'FREEAFTERXMAS' SALE will NOT BEGIN until 01.07.13. If you make a purchase ANYTIME in between the dates of 12.05.12- 12.25.12, taking advantage of our Free Shipping with this sale, you are automatically agreeing to the terms of this sale. Our turnaround time as of 01.07.13 will be 4-6 weeks, not counting holidays or weekends. This announcement will not remain in the top of our shoppe, however, you will be able to access these terms and details, in our policies section of our shoppe, along with all other previous shoppe sale announcements. FREEAFTERXMAS SALE is also not valid on rush orders. Rush order would be any order needed before 21 non-holiday weekdays. More of our turnaround time details are below. Please take time to read details. If you choose to use our 'FREEAFTERXMAS' sale offer for FREE SHIPPING, all terms listed above do apply. There will be no refunds available on this sale. If you happen to receive a 'estimated ship date' on your order, these are generated by the etsy system and are not valid with this sale. This discount is not valid with any other with any other offer. Any questions, please inquire within.***

***FREE DOUBLED ORDER/FREE SHIPPING - Sale Terms & Details***
"FREE DOUBLED ORDER/FREE SHIPPING' Sale is valid 12.05.12 thru 12.25.12. If you would like your order DOUBLED for FREE OR FREE SHIPPING, please' note this on your note at check out by writing "FREE DOUBLED ORDER OR FREE SHIPPING'. FREE DOUBLED ORDER SALE is not valid on Rush Orders, Custom Orders-meaning our recipes or designs 'changed in any way shape or color", Free Shipper Listings, or Of The Month Clubs Listings. "FREE DOUBLED ORDER" means we will only double the items you are 'already ordering'. You may not choose 1-12 additional different items. you will receive 2 (TWO) of each item you order. Turnaround time for 'FREE DOUBLED ORDER' SALE will BEGIN 12.26.12. (Not counting weekends or Holidays.) Our turnaround time details are below. Please take time to read details. If you choose to use our 'FREE DOUBLED ORDER ' sale offer, all terms apply. This discount is not valid with any other with any other offer. Any questions, please inquire within.

FINAL CHRISTMAS SALE - 30% OFF CHRISTMAS SECTION TOOKIES! THIS SALE, 12.03.12, THRU 12.07.12, ONLY. WILL SHIP FOR CHRISTMAS, UNLESS OTHERWISE NOTED. NO CODE NEEDED, PRICES ALREADY MARKED 30% OFF IN THIS SECTION! ONLY ITEMS FROM 'THIS' SECTION OF OUR SHOPPE WILL SHIP FOR CHRISTMAS. ANY QUESTIONS JUST ASK! {more details below}

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CHRISTMAS ORDERS BOOKED ANNOUNCEMENT12.2-12.31.12-

>>Shoppe Announcement from 12.2.12 thru 12.31.12<<
SORRY Folks, our Christmas orders are officially Booked! However we will still be offering our Christmas items thru 12.31.12. If you order AFTER 12.2.12, your Turnaround Time of 30 non-holiday, non-weekend days will not begin until "12.26.12" and we will not begin shipping orders until AFTER 01.07.13. We will be closed for the holidays 12.22.12 thru 01.07.13.

final christmas sale details - this discount valid 12.03.12-12.07.12. valid on christmas section tookies only. prices already reflect 30% off discount. no code needed. if you would like items to ship for christmas, please indicate this on your note at checkout. also only items from this section will ship for christmas. no combining from our other shoppe sections, 'if' you would like them for christmas shipment. our 'final christmas sale' is not valid for rush orders or for orders, needed by a specific date. if you are needing your order just before christmas/by a "SPECIFIC", please communicate this to us first, and we allow the discount,however 'specific date' shipments for Christmas, will have rush order fees. This sale is subject to end early if we become booked for Christmas.

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***Thanksgiving week shipments - Please note, if your Etsy estimated shipment day falls on 11.20 or 11.21, Tuesday or Wednesday of Thanksgiving week, your order will NOT ship until the following Tuesday, 11.27.12, after Thanksgiving.
Why not ship on the Tuesday or Wednesday before Thanksgiving? We did this last year and it took 6 and 7 days for Tookies packages to arrive, causing our 'perishable' Tookies that we spent so much time creating for you, to not have the freshness quality we expect. If we ship on Tuesday, 11.27, it will only take 2 days for your tookies to arrive verses 7. We will also not be shipping the Friday after Thanksgiving, 11.23.12, we will be closed.
Why Tuesday 11.27.12, not Monday? Because we will be closed through Sunday 11.25.12, for the Thanksgiving Holiday and we will need Monday to begin our week's Tookies creations.***

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******TOOKIES CLOSURE TO HONOR TOMMY.******
Please NOTE ***The last parT of 2012 was difficult for our Tookies family. We had to lay to rest one of our precious loved ones Sgt Thomas 'Tommy' MacPherson after he was killed in Afghanistan. We were closed - and working part-time for quite some time in October & November. Tommy gave his life for Our Country on 10.12.12. Tommy was a loved on in our lives his entire life. He is FOREVER OUR HERO, FOREVER IN OUR HEARTS. Nothing else was more important than closing down our family business and pausing life to honor the life of Tommy.
WE WERE CLOSED FOR A LENGTH OF TIME IN OCTOBER/NOVEMBER, DUE TO THIS. WE ARE A BIT BEHIND ON ORDERS., HOWEVER WE ARE CATCHING UP! WE ARE CONTINUING TO ASK FOR YOUR GRACE & PATIENCE AS WE CONTINUE TO CATCH UP. WE HAVE NOT FORGOTTEN ANY OF YOUR ORDERS & WE ARE WORKING HARD TO CREATE YOUR TOOKIES. THANK YOU!

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*****PREVIOUS SALES- TERMS & CONDITIONS - *****