Tooksberry

Tooksberry

Teague, Texas 1181 Sales On Etsy since 2012

5 out of 5 stars (200)

Tooksberry

Tooksberry

Teague, Texas | 1181 Sales

Shop owner

Contact

Tooksberry is taking a short break

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Note from shop owner Tooksberry is taking a little break. :)

All messages will be read and answered.

All current orders will process and ship within the original shipping timeframe.

Note from shop owner

Last updated on Dec 8, 2019

Tooksberry is taking a little break. :)

All messages will be read and answered.

All current orders will process and ship within the original shipping timeframe.

Nancy

Contact shop owner

Nancy

Reviews

Average item review
5 out of 5 stars
(200)
See reviews that mention:
quality 39 shipping 35 customer service 25

About Tooksberry

Sales 1,181
On Etsy since 2012

Around the web

Shop members

  • Nancy

    Owner, Designing, Sewing, Photographing, Shipping

Shop policies

Last updated on July 12, 2019
Hello and welcome to Tooksberry policy page. If you have any questions, feel free to contact me via Etsy message!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Please understand that my products are made individually by hand. Please allow for slight variances between actual product and listing photo. I strive for consistency in all of my work, however, no two items are exactly alike.

If for any reason you are unhappy with your purchase, please contact Tooksberry via Etsy message, within 3 days of receiving product. Please contact Tooksberry before leaving a review. I will work to resolve any issues you may have through exchange.

Returned items must be in the same condition as when I sent it to you, unworn and not tampered with.

**ORIGINAL SHIPPING FEES AND/OR RUSH ORDER FEES WILL NOT BE REFUNDED**

The customer will be responsible for return shipping charges unless there was a shipping/color/size mistake made by Tooksberry.

Lost or damaged packages:
Please contact Tooksberry via Etsy message for any concerns with a lost or delayed package.
Please be sure to check that your shipping address is correct. Tooksberry cannot be responsible for packages with incorrect shipping addresses.

CARE INSTRUCTIONS:
EMBELLISHED PRODUCTS:
IT IS RECOMMENDED THAT YOU HAND WASH IN COLD WATER AND AIR DRY ALL EMBELLISHED TOOKSBERRY PRODUCTS. NO BLEACH. NO IRON.

NON EMBELLISHED PRODUCTS:
ALL ITEMS WITH NO EMBELLISHMENTS MAY BE HAND WASHED OR MACHINE WASHED ON GENTLE IN COLD WATER. IT IS NOT RECOMMENDED TO MACHINE DRY THEM. RESHAPE THEM AND LET THEM AIR DRY. NO BLEACH. NO IRON.

DIRT BIKE BOOTS:
******DO NOT MACHINE WASH OR MACHINE DRY DIRT BIKE BOOTS.******
WIPE CLEAN WITH A DAMP CLOTH. AIR DRY. NO BLEACH. NO IRON.
Payment
Tooksberry accepts payment through Pay Pal, direct pay and Etsy gift cards.

Please note that if payment is not made, or if contact has not been made regarding payment, within 3 business days, the order will be cancelled.
Shipping
All products will be shipped via USPS. If you prefer a different shipping method, please contact Tooksberry through Etsy messaging when ordering to make further arrangements.

Lost or damaged packages:
Tooksberry is no longer responsible for any product after it has been scanned and shipped by USPS.
Please be sure to check that your shipping address is correct.

All Items excluding dirt bike boots will be shipped within 5 business days after payment is received.


Please note that all buyers are responsible for any and all duties and/or customs charges that may be incurred.
Additional policies and FAQs
MATERIALS:
TOOKSBERRY PRODUCTS ARE MADE WITH ALL NEW MATERIALS.

All products made in a smoke free environment.
Privacy
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (USPS, UPS, FedEx, or U-Pic Shipping Insurance, for example). I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 calendar years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Nancy Morrow, am the data controller of your personal information. If you have any questions or concerns, you may contact me at tooksberrylove [!at] gmail.com. Alternately, you may mail me ~ please contact me via email for my mailing address.