tornedgepaper

book pages & paper supplies

Darlington, United Kingdom On Etsy since 2013

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

tornedgepaper

book pages & paper supplies

Darlington, United Kingdom | 11,685 Sales

Announcement    The easiest way to navigate through the shop is section by section, where I have grouped similar papers. Most papers are available as full sheets, half sheets or small pieces... which is why listings may appear to be repeated. If you click on any size, there are links in the listing to other sizes.

Mixed packs are divided into two sections; Small pieces, or Full/half sheets. It is easier to look through the small pieces section, then follow links to full or half sheets, or request if the option isn't listed.

Sheet sizes are not precise, especially small sheets or half sheets. I tear by hand and fold sheets in half then half again etc. Sometimes I'm simply not accurate. If accuracy is important to you, I would suggest buying full sheets and cutting/tearing them yourself.

At the moment there are considerable delays with the mail due to the Covid pandemic, so please be patient.

Announcement

Last updated on Jun 1, 2020

The easiest way to navigate through the shop is section by section, where I have grouped similar papers. Most papers are available as full sheets, half sheets or small pieces... which is why listings may appear to be repeated. If you click on any size, there are links in the listing to other sizes.

Mixed packs are divided into two sections; Small pieces, or Full/half sheets. It is easier to look through the small pieces section, then follow links to full or half sheets, or request if the option isn't listed.

Sheet sizes are not precise, especially small sheets or half sheets. I tear by hand and fold sheets in half then half again etc. Sometimes I'm simply not accurate. If accuracy is important to you, I would suggest buying full sheets and cutting/tearing them yourself.

At the moment there are considerable delays with the mail due to the Covid pandemic, so please be patient.

Items

 
Suzi Smith

Contact shop owner

Suzi Smith

Reviews

Average item review
5 out of 5 stars
(2219)
See reviews that mention:
quality 251 shipping 376 customer service 292

About tornedgepaper

Sales 11,685
On Etsy since 2013

Paper for Calligraphers, Crafters Scrapbookers, Journallers & Artists...

Years ago there was a national calligraphy event being held locally. A paper seller pulled out, so I decided to buy some stock to fill the gap. That first paper order was quite conservative... 2 or 3 different whites, some ingres & a gorgeous japanese tanabata paper with sparkly gold squares. Then a calligraphy group placed a bulk order with Khadi... I hadn't heard of them back then, but bought a selection anyway. Oh boy! I was hooked. The texture... the colours.... *swoon*

Khadi is a UK supplier who works with communities in India to produce papers made by traditional methods in sustainable ways. This both preserves techniques & generates an income to many families. The papers are specifically designed for artists and are suitable for most media.

I used to sell at calligraphy meetings & at the classes I taught, eventually teaching workshops enabling calligraphers to try as many different papers as possible. My under-bed space is full, and on top of the wardrobe is over-flowing. I worked from home for a while, selling the ‘spare’ pieces from my stash.... but things grew! My spare bedroom started groaning at the seams so I’ve now moved into a new space with room for both paper and studio!

Around the web

Shop members

  • Suzi Smith

    Owner

    This started as a way of selling off some of my spare paper. It grew!

Shop policies

Last updated on June 1, 2020
Hello & welcome to Torn Edge Paper. We might love torn edges but we hate sloppy service, so we'll always aim to answer questions as quickly as possible & post orders out as soon as we are able. I don't sit at the computer all day though & when I'm in "creative" mode I may only check once or twice a day, but please feel free to get in touch with any queries or concerns... or just to say hello!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If something is wrong, I'd rather know & have the chance to put it right... please email me straight away so we can discuss the options.

If you are not happy with your item for whatever reason, just contact me within 14 days of receipt.... I will exchange or refund the purchase price, providing you return it to me in it's original condition. You pay the cost of return postage.
If you prefer to use an 'official' returns form, EU customers may use one available here> https://www.etsy.com/help/article/5452

If something is lost or damaged in transit I will refund or replace it... please let me know straight away & keep the packaging as 'evidence' for any post office investigation.
Contact me first though, before you send anything back in the post, so that we can discuss the best way forward.
Items not received, should be notified within 14 days of due delivery date.

Please note that non-uk customers are responsible for any and all duties and customs charges that may be incurred. It is YOUR responsibility to ensure that items purchased may be imported to your country. Postage will not be refunded for any items returned due to customs or import restrictions. Postage will not be refunded due an incorrect or incomplete address being given. Postage will not be refunded due to items not being collected.
Payment
Payment can be made by credit or debit card using Paypal (you don't need an account) or via Etsy's Direct Checkout. Torn Edge Paper also accepts Etsy Giftcards.
Shipping
**Please note: I do combine postage for more than 1 item & will always refund the overcharge. You are welcome to enquire first for an accurate price and/or personal custom listing if you wish. It's difficult to estimate all the postal permutations of various sizes & weight combinations.

Over 2kg - telephone number required for delivery company. please leave in message to seller if you order a lot or heavier items. I will contact you if required.

SHIPPING TIMES
All items are shipped from the UK & will usually be posted within 3 days of receiving payment, often sooner. During the Covid pandemic I have been posting less frequently, but still trying to maintain the 3 days maximum.

Postage within the UK is by First Class Mail for smaller packages and either Parcel post or courier for larger orders. They are now being scanned to confirm delivery. A signature may be required for orders over £40 within the UK. Special delivery (next day) can be arranged... just get in touch & I'll advise you of the price.

Postage outside the UK is generally by standard Airmail. Tracking adds significantly to the cost, so I generally only add it to larger orders. Just ask if you would like me to add it and I will adjust the listing for you or invoice separately.

UK- 1st class takes 1-2 days but can be longer. 2nd class, up to a week but can be longer.
EUROPE- most places receive mail within 1-2 weeks, but can be longer.
EVERYWHERE ELSE- 2-3 weeks is average, sometimes longer. USA particularly can be subject to delays clearing customs, 4 weeks is unlucky but not unusual. South American countries can also experience extreme delays, depending on the internal postal system.
Sorry I can't be more precise.
THE COVID PANDEMIC IS SUBSTANTIALLY INCREASING MANY DELIVERY TIMES. Some international items are taking 6-8 weeks, but so far none have been lost.

NON-UK CUSTOMERS
YOU are responsible for any and all duties and customs charges that may be incurred. It is YOUR responsibility to ensure that items purchased may be imported to your country. Postage will not be refunded for any items returned due to customs or import restrictions. Items retuned to me as 'uncollected' will not have postage refunded.
Tracking is not added as standard. Please request it if you need tracking.

UAE- a phone number required as items often get returned without one. Due to the frequent return of items marked 'uncollected', all UAE orders are shipped by a tracked & signed service. You are responsible for checking your PO Box.
SOUTH AMERICA- extreme delays often occur depending on the internal post service. I may contact you to discuss options for tracked services.
BRAZIL: a tax ID number is required on all mail.

PACKAGING
Book pages will be packed flat, with cardboard to protect.
Smaller sheets of paper will be packed flat with cardboard to protect.
Full & Half sheets of paper will be rolled in a sturdy tube.
Some orders will need to be sent in separate parcels:
e.g. notebooks, a large quantity of small sheets & 320gsm paper won't go in a tube with full sheets; larger quantities of full/half sheets may need sending in more than one tube

SHIPPING UPGRADES
Expedited shipping can be arranged on request. A telephone number will be needed to arrange collection for International deliveries.

**The weight of various papers varies so much & postage goes up in 100g or 250g (.25-1 oz) increments depending on the weight, so it's very easy for me to make errors in estimating the shipping costs for combined orders. If you are ordering several items I will always refund any over-charges, or if you prefer, you can enquire first for an estimate, or I can prepare a custom listing with the correct cost.
Additional policies and FAQs
Please do not hesitate to contact me with any queries about any of my listings or for custom orders.
I want you to be happy with your purchase... and if you are pleased, then do tell everyone, if you aren't, please tell me so that I can have chance to sort things out!

I am also on etsy at:
www.moondreamin.etsy.com ~ lunar loveliness
www.inkywhispers.etsy.com ~ cards (currently closed)
www.suziscribbles.etsy.com ~ calligraphy (currently closed)
www.lonecrowphoto.etsy.com ~ photography (currently closed)
Privacy
PRIVACY POLICY Complies with the European General Data Protection Regulation (GDPR)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. INFORMATION I COLLECT

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

2. WHY I NEED YOUR INFORMATION & HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. INFORMATION SHARING & DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Data Retention. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to 7 years (as required by UK tax law).
- Transfers of Personal Information Outside the EU. I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

4. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

5. HOW TO CONTACT ME

For purposes of EU data protection law, I, Suzi Smith, am the data controller of your personal information. If you have any questions or concerns, you may email me at: tornedgepaper [!at] yahoo.co.uk
Alternately, you may write to me at:
The Lodge, Sadberge Road, Middleton St George, Darlington, United Kingdom.

More information

Last updated on Oct 11, 2017
Frequently asked questions
When will my order arrive?

I ship from the UK:
UK- Most things go 1st class & take 1-2 days but can be longer. 2nd class, up to a week but can be longer.
EUROPE- most places receive mail within a week. Sometimes 2 weeks, but can be longer.
EVERYWHERE ELSE- 2 weeks is average, occasionally quicker. It's not unusual to take 3 weeks, sometimes longer. USA particularly can be subject to delays clearing customs.
Sorry I can't be more precise.

Why is the shipping cost so high?

Paper is surprisingly heavy compared to the size. BUT, if you have ordered several items the cost may well be too high. Sometimes a lot higher! It's difficult to estimate all the postal permutations of various sizes & weight combinations.

I will always refund any over-charges, or if you prefer, you can enquire first for an estimate, or I can prepare a custom listing with the correct cost.

Do you combine shipping for more than 1 item?

Usually, yes. BUT, some things must be sent separately. e.g. notebooks or a large quantity of small sheets or 320gsm paper won't go in a tube with full or half sheets of paper. Large quantities of full/half sheets may need sending in more than one tube.

Can you make paper to a custom size?

Sorry, no. I don't make the paper myself and I only buy the sizes listed. Some packs are large sheets torn in half, then half again etc. and approximate measurements are given. I don't tear to custom sizes as I'm not the most accurate at measuring, but you can buy full sheets and tear to size for yourself if you wish.

How do I tear the paper & will I get a deckle edge?

I tear paper against a ruler. A torn edge won't be exactly the same as a deckle edge. Some people crease the paper then damp it along the crease, then gently pull the paper apart rather than tear it upwards along the ruler. That gives a more feathered look.

I will often tear all 4 edges so that they look the same, or maybe 2 opposite sides so I have 2 torn edges & 2 deckle edges. For some things a torn edge is similar enough for what I need. I suggest getting a few extra sheets to try & see what works best for you, or buy a small quantity first to see if it is going to work before buying a larger quantity.