tortillagirl

Contact shop owner

tortillagirl

About

Shop members

  • Becky

    Owner, Maker

Shop policies

Last updated on April 3, 2018
My name is Becky and I live in Bordeaux, France, where I am a registered artisan for designing and making clothing and patterns. Read more about me in my profile and in my "about" section: www.etsy.com/shop/tortillagirl/about

☆ The turnaround time for made to order items is generally two weeks as every item in my shop is handmade by me. You can refer to your Etsy invoice for the "scheduled to ship by" date for your item, which may change if it falls on a French holiday or on a Saturday.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
I do not give refunds on digital downloads, which are my PDF knitting patterns. My PDF knitting patterns are non-returnable and, therefore, non-refundable. This includes any PDF patterns that may be purchased "by error", especially if the Etsy invoice shows the item status as downloaded.


I accept returns of handmade items. Returns of these items are to be made within 14 days of receipt with their labels intact and in their original condition without any lingering odors such as cigarette smoke or perfume. Customs forms marked "retour de marchandise" ("returned goods").
Buyer is responsible for return shipping costs.
Accepted returns will be refunded minus initial shipping costs.


Leaving a product review before communicating with me about a return will imply acceptance of the item as is and the sale will be considered to be final.
Payment
I accept payments via PayPal and Etsy Direct Checkout. Shop prices are in € and are automatically converted to your selected currency when payment is made.
Shipping
Digital downloads: My PDF knitting patterns are read and print only files that are available for you to print out via a link on the receipt of your order. They are not shipped in hard copy via regular mail or sent individually by email. Purchase of PDF patterns are non-refundable.

Handmade items are made when the order is placed. I generally need one to two weeks to make them. Your Etsy invoice shows the date by which your order will be taken to the post office, not when it will arrive at your address. After I've taken your item to the post office the following delivery times need to be taken into consideration before your order actually arrives:

France - two to three business days
Addresses in Europe - five to ten business days
Everywhere else - seven to fourteen business days

*Some orders shipped overseas may take longer to arrive due to circumstances beyond my control (i.e. customs, holidays, adverse weather conditions, etc.)

In metropolitan France: The mode of shipping to be used is stated in the item description and again in my order confirmation to buyers. According to value, weight and size, packages are sent by priority, Colissimo France or Colissimo Recommandé.

Outside of France: The mode of shipping to be used is stated in the item description.

• Small packages less than 3 cm (1 1/4") thickness are sent priority letter mail with tracking. Registered mail with insurance coverage up to 150€ can be selected as an option at checkout.

• Large packages are sent registered airmail (called "Colissimo International" by French post). This mode of shipping is required by French post for packages that exceed 3 cm (1 1/4") in thickness and the less expensive priority letter rates may not be used.

• In order to keep rates reasonable, flat non-padded but sturdy envelopes are used for small orders. Larger orders may be shipped in padded envelopes or boxes if the weight requirement for the shipping rate allows it.

Customs duties, tariffs and taxes are not included in the shipping rate or item price. Overseas buyers may be subject to them as determined by their local government and I am not responsible for these additional charges. *I am legally obligated to provide true information on customs forms, even if buyers ask or tell me to do otherwise.*
Additional policies and FAQs
TortillaGirl® is a registered trademark and registered business.