totalum's Shop Policies
Hello - I hope you enjoy my shop! Please convo me if you have any questions. I am only to happy to answer them.
I accept PayPal, credit card and etsy gift card payments (due to being located in Australia).
For larger orders I can arrange 'lay-by' or installment payments.
All my shop items are posted from Canberra, Australia. I typically post within a day or two from order receipt. This can be up to a week during busy times such as the lead up to Christmas.
I use standard Australia Post shipping which does NOT include TRACKING and is not express. Unfortunately, once your cookie stamp has been posted, I DON'T HAVE ANY CONTROL OVER WHEN IT ARRIVES. From past orders, I can ESTIMATE that stamps take around 2 weeks to arrive during non busy times... but sometimes it is a little less, sometimes it is more, and sometimes it is MUCH more.
For CHRISTMAS, it is safe to order two months early, otherwise it may not arrive for Christmas. Your countries customs checks may also hold up the arrival of your stamp.
I'd love to be able to give people more confidence in arrival times, but unfortunately it's in the postal services hands once it have sent it off.
Upgrades in postage can be arranged and quoted upon request. Tracking starts from around $20 and express costs are around $65.
Lastly, I use RECYCLED PACKAGING which includes reusing envelopes, cardboard from cereal boxes, etc - this may not always be the prettiest packaging but it gets to your safely, keeps your postage cost down, and helps the environment :)
Refunds and Exchanges
I will replace broken or 'no show' (lost in the mail) items at no extra cost to you.
I will accept returns/refunds, but return postage costs are at the buyers expense.
Additional Policies and FAQs
Please NOTE that the photos in my listing are stock photos and your item could be slightly different to those that are pictured. All my cookie stamps are hand moulded and therefore differ slightly.
Last Updated September 29, 2014