TotemandArrow

Totem & Arrow Colourful Illustrated Designs

Cambridge, United Kingdom · 535 Sales

TotemandArrow

Totem & Arrow Colourful Illustrated Designs

Cambridge, United Kingdom 535 Sales On Etsy since 2013

5 out of 5 stars
(124)

Shop owner

Kim

Contact

Kim

Contact shop owner

Kim

View all 65 items

Reviews

Average item review
5 out of 5 stars
(124)
View all 124 reviews

Updates

Seconds pins lucky dip goodie bag just listed, grab yourself a bargain with 4 surprise pins for £10!
#happymail
New surprise goodie bags filled with unicorns, fairies, toadstools, rainbows, magical jars & woodland animal illustrated jewellery, accessories, stickers and treats.
What will you receive?
Goodie bags are worth over £25 !!

About

A little about me...

Totem & Arrow is the creative outlet of Kim from Aberdeen, Scotland. Now living in an old converted cotton mill in Bollington, Cheshire at the foot of the peak district.
Always in search for trinkets, treasures and shiny things a fascination for jewellery was found in my grandmothers vintage jewellery box.

A left handed sole proclaimed magpie, always found with pencil stains engraved on my hand in my little balcony studio in 'The Mill' creating vintage inspired jewellery, quirky and cute illustrations that sometimes end up as a little jewellery collection.

I hope you enjoy the items in my shop as much as I enjoy making the little treasures.

You will find doodles and musings on this page along side quirky and cute illustrations, wearable art and vintage inspired handcrafted jewellery.

Shop members

  • Kim McConnachie

    Illustrator / Designer

    Pug mum, tea drinker and colour lover

Shop policies

Last updated on February 7, 2018
Hello and welcome to the Etsy store, I'm working away on new products at the moment - I have pins, stickers and jewellery in my store

If you need anything just pop is a conversation

Kim
Totem & Arrow

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
I accept returns within one month of purchase. I try to make the photograph's as clear as possible so that the item is

If there has been an error in the listing or if the item has been damaged in transit or through normal use, I will pay the return shipping costs and offer a full refund if notified of this within one month of purchase. If the buyer has changed their mind and wishes to return an item, I will accept returns within one month of purchase. In cases where the buyer has changed their minds, the buyer will pay the return shipping costs and I will offer a refund of the item price.

If the item is lost in the post, I will post a replacement if possible, and if not I will refund the buyer the cost of shipping & item price.

*Apologies but hair accessories and earrings can not be returned for hygiene reasons.
Payment
Accepted payments through paypal.
Please pay within 3 days of purchasing an item.
Please feel free to contact me with any questions, comments or concerns.
Shipping
I ship internationally, and offer optional insurance if the buyer should request it. Please convo me if you would like the package to be insured and/or sent with a confirmation & signature on delivery and I will send you an updated total.

I will often use recycled packaging to ship items. All items are wrapped in gift bags and wrapped securely inside padded envelops or boxes.

The buyer is responsible for all customs fees, should any occur.

All items ship from the UK. If you live outside of Europe, your purchase will be shipped via Royal Mail Air Mail and will reach you in 10 days to 4 weeks (in rare cases). If you would like the item tracked within the UK and signed for, that service is 10 pounds. If you would like a specific service please just get in touch and I'll strive to accommodate your needs.
Privacy
Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy - I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers - I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers - If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws - I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 1 year.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the UK and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access - you may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete - you may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object - you can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain - if you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Kim McConnachie, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Kim [!at] totemandarrow.com. Alternately, you may contact my by post at:

Totem & Arrow, 6B Burgess Road, Waterbeach, Cambridge, CB25 9ND

*If a customer contacts you to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.