trafalgarssquare

We accept returns and exchanges on the following conditions:

For domestic USA orders, returns and refunds may be issued if you contact us within 7 days of receiving your order. After that, your order is not eligible for an exchange or return.

All international orders are final and are not eligible for exchange or return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in the original packaging. It is recommended that you purchase tracking when shipping your return/exchange to us.

Several types of products are exempt from being returned. Such items include, but are not limited to downloadable files, used cards, used invitations, tags, used wall decals, or any used paper product of any kind.

We are not responsible for items lost or damaged by shipping carriers, and therefore such items are not eligible for refund, return, or exchange. If a carrier loses your order, or the order is damaged by the carrier, contact the carrier directly to resolve the issue. You may let us know what happened by contacting with an Etsy conversation or emailing us at info [!at] trafalgarssquare.com. If you send us an email, please be sure to indicate that you are contacting us concerning an Etsy transaction.

To complete your return, we require a receipt, proof of purchase, or order confirmation number.

Refunds (if applicable)
It is recommended that you purchase tracking when shipping your return/exchange to us. Once we receive your items, we will notify you. If a refund is due, we will process it within 5 to 7 business days to your original payment method.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us with an Etay conversation or email us at info [!at] trafalgarssquare.com.

Exchanges (if applicable)
We welcome exchanges within the time allowance for returns and exchanges. Simply notify us of your exchange request by contacting us with an Etay conversation or email us at info [!at] trafalgarssquare.com. We will not process any exchange until we have received the original item. It is recommended that you purchase tracking when shipping your return/exchange to us. Please send us the item you wish to exchange to:

Trafalgar's Square
PO Box 7162
Riverside, CA 92513

Gifts
If you received an item as a gift, and wish to return or exchange it, we will issue you a store credit for the value of your item. It is recommended that you purchase tracking when shipping a return/exchange item to us.

Shipping
To return your product, you should mail your product to:

Trafalgar's Square
PO Box 7162
Riverside, CA 92513

It is recommended that you purchase tracking when shipping your return/exchange to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning or exchanging an item, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned or exchanged item.

Paypal is our preferred choice for payment, but we accept card payments as well. If you have need to cancel your order, just convo us and we will work with you to resolve it quickly.

After your purchase, we'll process your order and ship it in 2 to 4 business days.

For domestic purchases:

*5x7", 8x10", and 11x14" sizes ship flat in a rigid mailer
*16x20" size ships rolled in a sturdy tube

For international purchases:

*8"x10" and 5x7" prints ship flat
*11"x14" and 16x20" prints ship separately in a mailing tube
*if you purchase and 8x10" or smaller, and an 11x14" or larger, they will all ship rolled in a mailing tube

All orders ship via USPS first class with tracking; domestic purchases generally take 3-5 business days to arrive after the order is shipped. International orders can take anywhere from 7-14 business days to arrive, depending on location. Express shipping is available, just send us an Etsy conversation or an email at info [!at] trafalgarssquare.com and we'll see what we can do.

The table below gives estimated shipping times...

Table of Expected Delivery Dates (from date shipped)

First Class Priority Express

USA 3 – 5 business days 2 – 3 business days *next business day

Canada 7 – 10 business days 5 – 7 business days 3 – 5 business days

All Others 10 – 14 business days 7 – 10 business days 3 – 5 business days

*Express service offers next-day delivery for most address in the USA, however some address may require two-day service for delivery. All express orders must be arranged and ordered by 2:00 pm Pacific Time in order to ship and deliver the next business day. If ordered after 2:00 pm Pacific Time, order will ship the following business day.

International orders ship via USPS with tracking, and can take anywhere from 7-14 business days to arrive, depending on location. Tracking numbers for international (non-USA) orders may no longer be tracked once they leave the United States. Foreign postal services are only required to scan and trace Express mail orders, though sometimes they are tracked and can be accessed through the addressee’s national postal service.

Please note that Trafalgar's Square is not responsible for custom fees and/or duties. Information about fees and duties can be found at your local custom's office.