trapperjane's Shop Policies
All garments are made to order unless stated otherwise. Please see individual listings for current turn around times. Work begins once full payment has been received.
All made-to-measure listings are purchasable.
Please include your measurements, size and fabric choices in your note to seller if required.
Enquiries are welcome.
If you have any questions please don't hesitate to ask.
*All products made in a smoke-free environment*
I accept payment via Paypal, or credit cards and gift cards through Etsy's Direct Checkout. Payment is due immediately. Any payment not finalized within five business days will cancel the sale. Work begins once payment has been received.
Buyers are solely responsible for any and all import duties or taxes levied by their own government agencies. To this end, all customs forms will be marked merchandise and a receipt will be included in your package. No exceptions. Please don't ask me to lie on customs forms -I refuse to put my business at risk.
*All packages sent to the States and 'Everywhere Else' travel Air Mail. Packages sent to other destinations in Canada are shipped Expedited Mail.*
*Packages sent within Canada and to the US via Expedited Mail automatically come with tracking numbers. Tracking numbers to Elsewhere may be purchased at an additional cost. Please contact me for details.*
**I will combine shipping charges for multiple item purchases.
***Shipping charges are non-refundable (apart from multiple item purchase refunds) and are the responsibility of the buyer with respect to returns and exchanges. ***
****A note on International Shipping.....Prices listed are for Airmail, if you'd like a cheaper shipping rate and don't mind a longer shipping time, Surface Mail is an available option. Please contact me for a quote****
Refunds and Exchanges
Please contact me immediately if you are unhappy with your purchase. You have 7 days from the receipt of goods to contact me regarding returns, exchanges and refunds.
I offer returns for store credit and exchanges. I do offer refunds for the price of the item but in all cases shipping costs are non-refundable.
**Please read through the measuring instructions below when purchasing made-to-measure or custom clothing to avoid fitting problems. I will be in touch after orders are placed to double-check measurements, offer measuring tips and ask questions if I have any. If you are still unclear about how to measure after reading my tips section below please contact me, I am here to help. That said, please contact me if you are unhappy with your purchase, and we'll work to figure something out.**
**Ready-made clothing (anything listed by size) may be exchanged within seven days of receiving item (customer is responsible for all shipping charges).
Please contact me if you are unhappy with your purchase, and we'll work to figure something out. Items will be exchanged/ credit issued/ garment price refunded as soon as I receive the original garment back. Returned clothing must be in perfect condition**
Additional Policies and FAQs
ON TAKING MEASUREMENTS:
Made-to-measure will require a little work on your part, the assistance of a friend or partner, and maybe even the purchase of a new measuring tape (they stretch out as they get old), but the pay-off is a well fitting garment you'll be able to wear for years. Please, if you have questions, I am here to help.
HOW TO TAKE MEASUREMENTS:
-Please take measurements next to skin or over the undergarments you'll be wearing with the clothing you'd like to purchase.
-Take measurements with the tape held taught. Be sure not to measure over thumbs or fingers.
-Please report the actual numbers you see even if they make you feel queazy.
-Take measurements in either inches or centimetres.
-Be as precise as you can.
-Waist- I'll let you know where I want you to measure. Usually I request the waist measurement to be taken where the garment will rest around your middle. I will likely give you a landmark like one inch below belly button, etc. You might want to tie a ribbon around your middle here because you'll be using this line (which should be parallel to the floor and to all other circumference measurements) as a line from which to measure hip depth.
-Hip- ****NOT taken around hip bones****Instead, please send your largest measurement which could be as low as the very base of your bum. If you're pear shaped, we're talking the bottom of the pear. If you're bigger higher up, please make a note. For the hip measurement it's always good to take this measure in several different places and report back with the largest one (make note of where the winning hip line is as you'll be measuring from this line to your waist line along your side seam to find your Hip Depth measurement.
-Bust- taken around fullest part of bust. Be sure to take measurements while wearing the undergarments you would wear with whatever clothing you are hoping to purchase as this might change fullness or location of fullness.
-Upper thigh- Measure around top of thigh.
-Hip depth- Place measuring tape along your side seam. Measure between the ribbon tied around your waist and your hip line (where you took your hip measurement). If you had a zipper at your side that ran between these two points you'd be measuring the length of the zipper.
-Inseam- Place measuring tape at the top inside of your leg and measure to desired hemline. Measure your favourite pants if the length suits the style requested.
I'VE RECEIVED MY PACKAGE AND MY GARMENT DOESN'T FIT - WHAT DO I DO?:
Please contact me immediately and we'll work to figure something out.
I work in the 2-16(US), misses size range. Please measure yourself carefully before purchasing ready-made items and compare with the garment measurements listed in the product descriptions.
Please note whether the measurements in the listing are actual garment measurements or if they indicate the body measurements of the person they are meant to fit.
In case of the former, remember to leave yourself room to move as measurements listed are the dimensions of the actual garment and *not* of the person the garment is meant to fit. That said, please feel free to send me your measurements and I will happily give you a second opinion.
Last Updated August 15, 2015