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Returns & exchanges
Frequently asked questions
Can I choose which size photo print I take?
Yes. I offer two sizes standard for sale: 45x30 cm and 60x40 cm.If you want a different size, please contact me to discuss the possibilities.
Are there other types of paper possible than those suggested in the Etsy shop?
Yes. If you want a different type of paper, a different print material or just a glossy photo, please contact me to discuss the possibilities.
Are there other prints available than the one in the Etsy shop?
Yes. Please contact me so that we can discuss your wishes together. If I have a photo that meets your needs, I can sell it to you under the same conditions as in the Etsy shop.
Do you offer frames in addition to prints?
No, I only offer photo prints. If you still want a framed photo, please contact me to discuss the possibilities.
Is shipping outside Belgium possible?
For the time being I only offer photos for shipping within Belgium.
Through which company are the photos delivered?
The shipment is via B-Post.
Is the shipping free?
Yes, shipping is free.
How are the photos sent?
The photos are sent in a sturdy shipping tube. The photo is rolled up in the tube, to prevent damage to the photo.
Can I return my photo?
Yes, this is possible. View the return conditions for this. I only accept undamaged photos as a return. If the photo is damaged due to careless use or shipping, I cannot provide a refund.