triciahoke

tricia hoke- signature collection

triciahoke is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

triciahoke is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 17, 2011
Welcome to my shop policies!!!

I am a fashion designer who makes all of the clothing you see here to custom order! It is just me here, doing all of this hard work out of a busy little studio. I also work, have other clients that I do sewing for, and have a family. So please understand that things do take some time.

Nothing is kept in stock (with the exception of a small supply of fabric). All items are custom made.
All items will be cut/sewn in 2 weeks or less! (**see disclaimer), and then shipped.

Here is a list of procedures to order...

1. You place an order.
2. We have a convo (to determine color, size,estimated time of delivery, etc.) Here is where you would send me your measurements and select your size.
3. Payment is processed and confirmed
4. Fabric is ordered/purchased locally (if needed)
5. cut and sew garment
6. ship standard USPS.
7. you receive package, jump for joy, and wear your awesome new outfit out on the town and meet someone new/interesting and feel great (Or you give it to lucky present recipient who also jumps for joy!)


***disclaimer***
Sometimes things may happen that are out of my control! They may be out of stock on fabric... I may have to order special fabric... I may break my toe running away from a rather large goose at the park when he is coming after my sandwich!
Things happen sometimes.
I will always be sure to keep you in the know and do my best to meet your needs. I encourage communication! :)

Accepted payment methods

Paypal
Returns and exchanges
If you receive the garment, and you do not like it for any reason... (change of heart, fit, etc...) You may exchange it for store credit!

*Alterations*
If you receive your garment and you feel it does not fit so well, I will do 1 free set of alterations. After that any single alteration will be a $25.00 fee. You will also be responsible for the shipping costs of all alteration requests.
(This hardly ever happens... most of my garments are quite stretchy, and fit a multitude of people!)

*Change of Heart*
If you order, and you for any reason change your mind... I will refund your money to you only if I have not reached step 4 (purchased your fabric). Please make sure you really want the item(s) you are ordering.\

Again... communication is our friend!!! :)
Payment
Pay pal is the preferable (and fastest) method of payment.
If time is not an issue for you, I will accept personal check, but beware... I will not start any work until your payment is confirmed!

*****Very Important!!!**********
I will proceed with the cutting and sewing of your garment only after I have received your payment! (Even on Rush Orders!)
Shipping
I ship with the standard shipping from USPS. Most items will take 3-10 days... but in some cases (international maybe) it may take longer. I am open to using faster shipping methods... but you will need to foot the bill.

I promise to keep you in the know, and send you a note when your item is shipped, along with the tracking number.

I will not be held accountable for the lateness/lost-ness of purchases once they have been shipped. This is now the job of USPS, and I personally can not guarantee timely delivery once it has left my possession.
Additional policies and FAQs
******** SIZE CHART ***************
Most of my items are stretchy, and fit a wide range of body types. Still, in addition to selecting your size, kindly send me your measurements so I can make sure! Thanks.

If you are petite, a shorty (my clothes are kind of tall... 5'4 and up), or have 3 legs or something, please let me know so I can adjust accordingly!

Most women will fall into these ranges...
(in inches)
Small- bust 31"-34"- generally sizes 3-6
waist 24"-28"
hip 34"-38"
Medium-bust 35"-38"-generally sizes 7-10
waist 29"-32"
hip 39"-42"
Large-bust 39"-43"-generally sizes 11-14
waist 33"-36"
hip 43"-49"

**** Please note that the waist measurement is your "natural" waist, not where you wear your pants. If you need help finding it, bend at the side like your singing the "I'm a little tea pot" song... and find the spot where you bend.
Bust and Hip are taken at the FULLEST part.

***Rush Orders***
Sometimes I know it is important to get things by a certain date. I will do rush orders... but we will have to have a convo about how rushed it can be. Please be realistic with any expectations. All rush orders are subject to a rush order fee and/or rush delivery charges... which will be determined in the convo.

***Wholesale Inquirys***
Please note that all items listed are available for wholesale.

All items can be wholesale priced at 1/2 of listing price with a 5 pc. minimum per style.
If you are interested in ordering smaller runs, that can be arranged, but the prices will go up slightly. Please contact me and let me know of your needs!!

I will contract some of the work to a cut and sew facility if I receive large orders, but please still take note... I am a small independent designer... not a factory in china. I can only meet realistic deadlines.

****** Special Orders/ Color Requests********
I welcome the opportunity to make my items in different colors.
Please allow me 2 weeks for fabric shop/approval.
I will either email you a picture of the fabric, or I can send a swatch in the mail...
If you trust me to pick out the color, It will take less time.
Lets converse about it!!!! :-)


*********please leave feedback!!! It is horrible to work so hard and then never hear back if someone is happy or not!******