Trousseau

Custom and Couture Millinery & Finery

Novato, California · 15 Sales

Trousseau

Custom and Couture Millinery & Finery

Novato, California 15 Sales On Etsy since 2007

0 out of 5 stars
(6)

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Trousseau

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Reviews

No reviews in the last year

Anonymous on Jan 1, 2010

5 out of 5 stars
Verified purchase

Anonymous on Sep 3, 2009

5 out of 5 stars
Verified purchase

Wonderfully made! Thank you so so so much, it's so stylish.

Anonymous on Apr 9, 2009

5 out of 5 stars
Verified purchase

This sleep hat is the most exquisite little cap you'll ever wear to bed. After communicating that I often wear a polar fleece hat to bed this seller says she has some ideas for a really doozy of a sleep cap. I must take her up on that offer!

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Shop policies

Last updated on March 6, 2011
Thank you for visiting! We hope you find something special while you're here.

We do everything we can to make yours a positive experience with us, however, the following policies are for both your protection as well as ours.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Payment is expected within 3 business days. We cannot process orders or place custom orders into the production schedule until payment is received.
Shipping
DOMESTIC SHIPPING

All domestic packages are shipped via First Class or Priority Mail with tracking. All custom/couture/special occasion orders will be insured for their full value, which is included in the shipping price.

All orders are packaged with the utmost care toward keeping your item pristine. However, we are not responsible for packages once they leave our possession or packages that may be lost, stolen or damaged while in transit. We thank you for your understanding.
__________________________________________________________

INTERNATIONAL SHIPPING

International orders will be shipped via Global Priority or Express Mail/Insured for their full value. These services provide tracking.

All hairclips will ship via First Class International Mail, with no tracking. If you would like to upgrade to a traceable service please contact me.

Please also be aware that you will be held responsible for any CUSTOMS FEES. Please check with you local post office, before ordering to see what the customs fee rate is.

We package everything with the utmost care toward keeping your item pristine. However, we are not responsible for packages once they leave our possession or packages that may be lost, stolen or damaged while in transit. We thank you for your understanding.
Refunds and Exchanges
Sizing & fit is entirely dependent on your measuring properly. All hats are non-refundable/exchangeable, so please read the listing carefully for sizing details, contact me with any questions, and of course be sure to measure and order wisely.

ALL CUSTOM ORDERS ARE MADE TO ORDER, and are placed into the production schedule upon receipt of payment. Your order completion is dependent on the production load at the time - this is part of the adventure that is inherent when ordering a custom one-of-a-kind piece. Generally, I suggest you allow up to 6 weeks for a custom order to be completed. I will contact you if yours will not fall into this time frame for any reason. If you have a time constraint, please feel free to contact me – I occasionally can offer a rush service at an additional cost.
Additional policies and FAQs
Wholesale is available! Please contact me for more info if you are interested in a wholesale order.

MEASURING INFO & TRANSPORT GUIDELINES YOU MIGHT FIND HELPFUL:

Measure around your head as such: lay a flexible, fabric tape measure across the center of your forehead, parallel with your eyebrows, around your head so the edge of the tape measure is just above the top tips of your ears, then around the back of your head at that little bump (called the occipital) that makes the roundest part of the back of your head. (right above where your skull and vertebrae meet)
This is the actual measurement of your head - the 'fitted' measure. We will build your hat's band measurement to be a tad larger than this measurement to allow for comfort, hair, etc. The final result?: It shouldn't be so loose that the hat would fly off the head with a little gust, but also not so tight that you get a hat headache. So - slightly less than the actual measure, but still just a wee bit snug to the head.


AND NOW, FOR MY STANDARD HAT-CARE SCHPIEL:

When putting on or taking off your hat, resist the tendency to handle it by the brim edge. Much of the shaping of a hat is reliant on the brim remaining intact. Your hat is finished with a brim wire to help show off the beautiful and unique shape of your hat, and to help that beautiful shape hold. Place the hat on your head, and then adjust it to the angle of rest by gingerly directing it with your hand on the crown. When traveling with your hat, it may be best to have your hat be your carry-on item. Wear it onto the plane, and let it rest in your lap where you can protect it. If you must package or ship it, hats fare better when resting on their brim edge, sideways as it were. (this is why hatboxes have the carrying strap on the side of the box, forcing the box to travel up on its side)

To pack the hat, stuff the crown well enough to prevent indenting (gift tissue works well), then place the hat crown-first into a box with soft packaging material waiting inside. Arrange the packaging material so that it forms fully around the crown, but is deep enough that the crown does not rest on the bottom of the box. The packing material then is a support for the brim. Arrange and fill in any areas that dip or rise under the brim so that the brim is fully supported. Lay a final layer of soft packing material over the entire inner area of the box, such that it fills the remaining space between the hat & box top, keeping the hat from shifting at all. Close up the box, secure it shut, and be sure that it is handled with a side of the box facing up as much as possible.

Storing your hat can hold as many pitfalls as traveling with it. Best case scenario is to have a mannequin head that you can rest it on. Failing this, keep it stored as described for shipping. Do not set a hat down and let it rest on it's brim. This will cause stress to the brim and will, over time, collapse the brim's shape. Hanging the hat from a wall hook will similarly misshape it.

Felt hats are susceptible to being misshapen by typical handling, so I always treat the felt with an industry-standard felt starch, to give it a little bit of a fighting chance at retaining its shape. This treatment has proven to give a much longer life to the shape and also provides some mild weather-proofing. Do keep in mind, though, that it's not going to take a full drenching too keenly. Additionally, trimmings will almost always respond completely differently than the main body of your hat.