trufflesandcreams

Announcement    May 25
My dear customers,
The weather is getting too hot to ship chocolates. I don't want to ruin your experience and decided to put all the shipments on pause for now, until it gets a little colder.
Thank you for your understanding!
Best wishes,
Natasha

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Apr 12
!HOT WEATHER WARNING!
My dear customers,
I 've started adding by default to all orders an isolation pack and two ice packs. Still, please monitor the arrival to ensure the package is not left outside in the heat for too long.
Thank you!

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Jan 29
This may sound a bit cheesy but still... I want my chocolates to bring a little joy in your life. What this means is that I care a lot about the whole experience: from the moment you place an order to the moment you receive and open my box and try the very first truffle (BTW, I suggest you do it in the morning, with good coffee).

If for some reason you are not satisfied — chocolates don’t look like you expected, the box arrived damaged (it happens unfortunately sometimes) , or any other reason — please send me a note. We’ll figure something out. I want you to be happy, not upset.

Have a wonderful weekend, my lovely customers. I am very grateful to all of you for your support!

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Jan 23
The shelf life of my truffles and bon-bons is 2 weeks. Please consider this if you are ordering for your Valentine to ensure freshness :-)

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Jan 15
I guess when your truffles become popular, some other etsy sellers start copying and pasting your listings. Check this one out https://www.etsy.com/listing/940231077/artisan-chocolate-truffles-12-pc-box-of?ref=shop_home_active_1&frs=1

*****

Thank you, my dear customers! I am very grateful to each and every one of you for your trust and your support during this crazy year. Merry Christmas and Happy New Year!

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Hey USPS Postmaster General! If you follow my FB or etsy page (who knows, right?), I just want to wish you a very joyful holiday season! A really, really nice one. I hope you are surrounded by love and cheer, smiles and holiday gifts.

By the way, did you ship any holiday gifts to any of your friends or family members? Did you use UPS or FedEx? I need some tips from you. My small family business has lost a lot of money and, more importantly, reputation because of so many orders USPS, headed by you, has lost or delayed for weeks. And this has never happened before. Never!

But you have taught me a valuable lesson -- DO NOT use USPS! At least, not when you are at the helm!

I hope you will read my post. And I hope you have a wonderful 2021. And I hope you resign very soon.

With best wishes,
Natasha
Owner of Truffles & Creams, a small chocolate shop in Zionsville, Indiana.
#USPSFAILSSMALLBUSINESSES