Announcement   Jewelry - you're in my bones. I just can't quit you.

Announcement

Last updated on May 18, 2018

Jewelry - you're in my bones. I just can't quit you.

Chris Unruh

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Chris Unruh

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Shop policies

Last updated on May 12, 2018
Thanks for finding me at Truly Unruhly Studio. I make jewelry that I love to wear. I feel grateful and fulfilled when others like my work too. I hope you are one of those. I want to get to know you better if you resonate with my work; please feel free to contact me and follow along with my adventures on Instagram (@trulyunruhly) and on facebook.com/trulyunruhly.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 hours of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
**REFUNDS & RETURNS**

All items are made to order or one of a kind, so returns are generally not accepted, unless the item is not as described, marred in shipping, or is defective.

All efforts will be made to fix these problems with you should they arise.
Payment
I follow fairly standard procedures for items that are one of a kind and handmade. If you understand that Etsy is a marketplace for handmade items and not a department store, then we're already 95% on the same page.

The best way to deal with potential conflict is to avoid it by asking questions; so if you have them, let them fly! My email is trulyunruhly [!at] yahoo.com. I check it frequently - it's the fastest way to reach me.

No questions are dumb. Go for it.
Shipping
Sorry, at this time Truly Unruhly is not shipping outside the United States.

Everything is sent USPS Priority Mail, which carries an implied insurance of $50 and is trackable. We always let you know when your item is shipped and what the tracking number is so that we can both watch it make its way to your door.

IMPORTANT: Is your Paypal shipping address different than your Etsy shipping address? If so, do please remember to convo or email us to indicate where you'd like your piece shipped.

Though we’ll be watching, please do not hesitate to contact Trulyunruhly by email or phone if item is taking longer than expected to arrive.