Evangeleena on Aug 6, 20225 out of 5 stars
Beautiful work! I ordered two lighters: one for me and one as a gift. The small details on my images came through super clear. And they arrived so quickly! I am happy I ordered one for myself otherwise I’d have been jealous of the gift recipient!
Betsy on Aug 5, 20225 out of 5 stars
We were so happy with this item! It was perfect! When my original design wasn’t working the shop owner helped me out and came up with a perfect solution! Would use you guys again and highly recommend to all! Thank you so much!
Christian on Aug 2, 20225 out of 5 stars
Seller is super responsive and willing to make several mockups until you get the perfect design. The lighter also came out LITERALLY perfect. 10/10 would order again.
Jenna on Jul 12, 20225 out of 5 stars
We just got these for our new apartment and they are the coolest!
Peter on Aug 1, 20225 out of 5 stars
Great communication! Love the finished product
PJ on Aug 1, 20225 out of 5 stars
The lighter came out perfectly. I sent in a picture that I wanted on one side and text along with what style of font I wanted it in and it was expected perfectly. HIGHLY impressed with the speed and quality.
Jarrod on Jul 31, 20225 out of 5 stars
Awesome service and work! Team Turner always delivers.
Trinity Orcutt on Jul 28, 20225 out of 5 stars
The seller had excellent communication during the whole process! We messaged them before ordering to talk about what design we wanted and they gave us a proof before hand. The design was exactly what we wanted and I’m very happy with how our lighters turned out!
Anissa Price on Jul 25, 20225 out of 5 stars
I absolutely love them! They look exactly like the pictures I sent in and are well made, great quality! Great customer service as well and wanted to make sure I was happy with what I got! Would definitely recommend
Kayla on Jul 21, 20225 out of 5 stars
The engraved lighter turned out even better than I expected! Eric sent proofs to make sure it was exactly what I wanted. Great customer service and speedy delivery.
Returns & exchanges
I gladly accept cancellations
I don't accept returns or exchanges
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
Custom and personalized orders
You may upload your photos and let us know all the details via the Etsy message system either before, or after you place your order. If you have any questions please message us! We are always happy to assist with your questions!
Delivered Package is missing - Policy/Help
If your package is missing, but marked as *delivered* by the USPS:
1) Double check the address you provided during the checkout to confirm it was correct.
2) Check your side door, porch, and even your neighbors just in case
3) Call your local post office to see if they are holding the package. They can give you more details on the delivery since they are the carrier.
4) Wait an additional day and if still no package then you may have to file a missing package claim with the USPS
5) File with your local law enforcement if someone stole the package from your doorstep/mailbox.
You will have to file an insurance claim via the USPS for lost/stolen packages. We will try to assist, but we are NOT responsible for stolen deliveries.