TursiArt

LOSS / DAMAGE: If for some reason your purchase is lost or damaged in the mail, I will be happy to provide a replacement if applicable, or just refund the monetary value of the item and all shipping costs. This replacement / refund will be given once the damaged item is returned and verified to be the same exact item sold, or if postal tracking can not find the missing item. ( In some cases, a photo of the damaged item is all that is needed, rather than physically returning it to me.) Insurance is purchased on all orders over a certain dollar amount. In those cases I will follow the guidelines of the insurance provider in issuing returns/replacements. This policy on refunds for loss/damage applies to ALL items sold through my store EG: Stocked items, made-to-order items, and custom orders.

OTHER RETURNS: There are typically no refunds on custom orders that I can not re-stock in my store, (such as a customized illustration of your own trademarked character, items personalized with names or dates, etc.) Otherwise, for the vast majority of my stocked items and made-to-order items; If you are unhappy with your purchase for any reason, even just "buyer's remorse", you may return it for a refund of the item value, not including shipping costs. Item must be new / unused and in the same exact condition as when you received it. Return must be initiated within five days of receipt, according to tracking. You must contact me before returning your item.

Unique handcrafted items oftentimes require unique handcrafted customer service tailored to your specific situation. I strive for 100% customer satisfaction and will do everything in my power to ensure your happiness with my products and services. If you have a concern about your order, please feel free to send a convo at any time.

CANCELLATION REQUESTS:
Please think very carefully before making your purchase and then sending a cancellation request, because it is very disruptive for small businesses. All items in this store are finished to order, and production usually begins almost as soon as a purchase is made so that they can go out in the next daily mail run. Having said that, I will honor cancellation requests that are made before I've paid the postage for your package. Once an item is in the mail, I can no longer honor cancellations. Please note that items are often packed up and dropped off at the post office before your shipping notification goes out. For example, all packages that are dropped off Saturday are marked with a ship date of Monday since my local post office is closed on weekends, however the package is physically in the slot at the post office so I can not issue a cancellation if requested, because I have no way to retrieve the package and the postage has already been paid. I also often drop off packages in the evening before the ship date on the package, and/or on Federal holidays. Etsy allows sellers to mark the ship date up to 2 days ahead of when postage is paid for and printed.

I am happy to accept Paypal, Etsy gift cards, and all major credit cards via direct checkout. On custom orders and made-to-order items, I do not begin physical work on the project until after payment has been received in full.

I ship all items in accordance to the rules laid out by your payment processor (EG: etsy's direct checkout, Paypal, etc..) to be covered under their individual seller protection policies. Most items ship via USPS First Class Mail in padded mailers. Certain fragile items are shipped in sturdy boxes with bubble wrap and packing peanuts. Sometimes items are shipped via USPS Priority. All packages - both domestic and international, have a tracking number which will be provided to you in an automated notification when your item ships. You may also find this tracking number by looking up the transaction in your purchase history.

I try to keep my shipping rates as affordable as possible to the buyer - I recycle boxes and packing supplies when applicable, keep product packaging minimal, and do not typically include invoices or printed receipts unless requested or when required by law.

I'm happy to ship anywhere in the World, though I am not responsible for VAT or other import taxes and fees you may incur via your local customs office.

UK Buyers specifically:
Anything worth more than £15 which is imported to the UK from a non-EU country is subject to VAT at 20% of the item value, plus an additional £8 handling fee. You will likely be required to pay this upon receipt of your package. This hefty tax is imposed by your government. I have absolutely nothing to do with it, nor am I responsible for paying it. I am also not able to mark your item as “gift” or mark it at a lower value, as that would be considered fraud. Please take this into consideration when making your purchase.

Purchase of one of my original artworks does not automatically equal purchase of copyright or licensing rights. Unless a licensing agreement or buy-out contract is arranged, I retain all rights to my own original art and art prints. If you would like to hire me to design and/or illustrate your own trademarked characters, children's book, or other commercial project; I will be happy to arrange a WFH (Work for hire) contract with you.

I am always happy to consider any commissions or art requests you may have. I also have wholesale rates for many of my jewelry items if ordered by the dozen or more.

I offer a 10% discount to all U.S. Military: Active, Reserves, Veterans and their dependents. Just e-mail me for the coupon code before checkout.