TweetHeartWallArt's Shop Policies
Welcome to Tweet Heart Custom Vinyl Decals!
We are proud to offer:
-Unique and high quality vinyl decals
-One of a kind designs
-Friendly customer service
Our vinyl decals are top quality and intended for home decor. Our decals are completely die cut, there is no clear background.
Vinyl decals can stick to almost any smooth surfaces including walls, windows, laptops, flooring, and more! Decals will work on lightly textured walls. Because of the many different wall textures and paint types, we cannot guarantee that our decals will work on all walls. We do send a test decal with every order and encourage you to test it out first. Please contact me for a sample if you are concerned about the decals working with your walls and would like to try before you buy.
Our decals will remove easily when you are ready. Just grab a corner of the decal and peel away. Unfortunately, they are not reusable.
**Please note that colors may look slightly different due to different monitor settings.**
Although our vinyl decals should not cause damage upon removal, we can not be held responsible for any damage that it may cause.
We accept Paypal and credit cards directly through Etsy.
Utah residents will be charged state sales tax.
Our current processing time before shipping is 3-5 business days. Rush shipping is not available at this time, please plan ahead.
We charge a flat rate for shipping that covers all items:
Everywhere Else: $15.95
We ship orders to the address you have on file with Etsy.
Shipped VIA USPS Priority Mail. Orders generally arrive within 2-3 business days after they are shipped.
Shipped via USPS First Class Mail.
Estimated shipping time from International orders is 3-6 weeks*
At this time, tracking is not offered for First Class International mail. If you would like to upgrade your shipping to allow a tracking number, please contact me.
*Shipping times can vary county to county and depending on the customs process. All shipping times are estimates.
IMPORTANT NOTE REGARDING CUSTOMS, VAT TAX, DUTY, IMPORT TAX
International buyers, please note that you are responsible for any VAT, import fees or customs charges. All of my packages are marked as merchandise and sent with the correct value on the customs form.
Refunds and Exchanges
If for any reason you are unhappy with your purchase, please contact us. Returns are accepted on non-personalized decals only that are still in their original condition. If you'd like to arrange for a return please contact us within 10 days of receiving your order. A refund will be made once the product is received, minus original shipping.
If there is an error with your order or if it arrives damaged, please contact us within 10 days of receiving your order & we will get your order corrected immediately.
We encourage you to try your test decal (included with all orders) first. If the test decal does not stick to your surface, we will accept returns on unused decals that are non-personalized. Please contact us if this happens to arrange for a return.
Please note that we offer free color swatches to match colors with your decor and/or free test decals to ensure the decal will work with your wall type.
Additional Policies and FAQs
WHY TWEET HEART WALL ART?
We are proud to offer unique and high quality vinyl decals. With a background in graphic design, we illustrate most of our designs (versus buying templates). We use a high quality vinyl that is intended for home decor, making the decals easily removable when you are ready for a change.
CAN I SEE A PROOF OF MY ORDER?
Yes! Proofs are available upon request. If a proof is requested, you will have 24 hours to request any changes. If we do not hear from you, we will go head and proceed with your order.
WHAT TYPES OF SURFACES WILL WALL DECALS WORK WITH?
Vinyl decals can be applied to most surfaces, including wood, mirrors, tile, glass, & lightly textured surfaces. Please contact me for a sample if you are concerned about the decals working with your walls.
WILL DECALS WORK WITH ALL SURFACES?
Not always, if your walls have a rough texture or if you have VOC free paints (also known as "green paints) or paints containing teflon, your wall decal may have a problem sticking. We do provide a test decal with every order (also available upon request before purchasing) and we recommend testing out your surface before applying your full graphic.
Being that there are lots of different paint types and wall textures, we simply cannot guarantee our wall decals will work on every type of surface. Please request a free test decal prior to purchasing if you are concerned that the wall decals may not work with your wall and/or paint type.
ARE WALL DECALS EASILY REMOVABLE?
Yes! The vinyl we use is specifically made for home interiors and will remove easily when you are ready. Just grab a corner of the decal and peel away. Unfortunately, they are not reusable or repositionable.
**Please note that although our vinyl decals should not cause damage upon removal, we can not be held responsible for any damage that it may cause.
I LIKE THIS DESIGN, BUT I NEED A DIFFERENT SIZE OR I'D LIKE TO CHOOSE A DIFFERENT FONT. CAN THIS BE DONE?
Yes! Please send us a message and we will get back to you with what we can do.
WHAT IS INCLUDED WITH MY ORDER?
All of our decals come with step by step instructions, an application tool & a test decal (one per order).
Please feel free to contact us with any additional questions!
Last Updated January 20, 2015