TwehChic

Handmade gemstone statement jewelry. Haute Culture.

Detroit, Michigan

TwehChic is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

TwehChic is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on January 28, 2013
Welcome to our shop, we really appreciate your visit. We’d like to extend the highest level of customer service because we want happy customers…returning, happy customers. By making a purchase at my store, you agree to the following conditions below.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
We want you to be 100% happy with your purchase. If you are unsatisfied with an item for any reason, please send an Etsy conversation or e-mail me ASAP so we can discuss return details.

Although jewelry is personal in nature, we can accept returns provided that items are not damaged or worn beyond trying on the item. (Damages occuring during shipping would be covered by insurance requested/purchased at the point of sale.) To return a jewelry item, please contact us within three business days from the time you received your item. Shipping fees, if any, unfortunately cannot be refunded.

No refunds will be issued for custom orders.

Damage and loss are covered by the shipping policies above. If the insurance is waived, we cannot be held responsible for damages and loss during the shipping process. To date we have not had any problems with lost shipments.
Payment
Payment is due within 3 days of the date of purchase. Thereafter, we will re-list the item. We understand that checks and money orders may take longer, so please let me know when you mail it and there is no problem waiting a reasonable amount of time for its arrival/clearing.

Custom Orders: 50% is required upfront (non-refundable) and the balance is due when we send you a photo for approval.
Shipping
Domestic United States Customers

Your purchase will be shipped via USPS First Class Mail or USPS Priority Flat Rate/International Priorty Flat Rate unless otherwise noted. You will be sent tracking information when your order is shipped if tracking information is available. Due to the one-of-a-kind nature of some of our products, we highly recommend you purchase insurance. It is a minimal cost, but protects you. Please request insurance in writing either via email or Etsy conversation at the time of purchase and you can be billed the difference.

International Customers

Your purchase will be shipped via USPS First Class International Mail or USPS International Priorty Flat Rate with a customs label. You will receive the customs label number as proof of shipping.

You are responsible for any customs fees. Note that there is no insurance or delivery confirmation on international shipments.

Please contact us via Etsy conversation or email regarding shipping--one way or the other if you wish to insure your purchase, which is recommended. Please contact us for insurance rates.

Also please contact us if you wish to waive insurance and, if so, the responsibility for any package arriving safely at your door will rest with you, although we have not had any problems in the past.

We reserve the right to refuse service to customers with negative feedback and to certain countries without a commitment to insurance on the purchase.
Additional policies and FAQs
Any additional policies may be added at our discretion, Some things that fall outside of the terms above may be reviewed on a case-by-case basis as they arise. Our terms may be updated periodically. By placing an order, individuals agree to our policies. By placing an order, you also authorize our shop to add you to our secure Tweh Chic Haute Culture Newsletter list to recieve biweekly e-mails via Mailchimp.com. We will never sell or share your information. Policy last revised 1/28/2013.