We want you to be 100% satisfied with our products.

Every picture goes through multiple quality control checks; during the printing process, during the mounting/framing process, after final packing. Should your print be damaged in shipping please contact us immediately and send us a photo of the original package and damaged print ON THE DAY OF DELIVERY.
We will process a new print for you.

Should you want to return a picture after receiving it, we will issue a refund less 25% of the purchase price and shipping cost, upon return of the undamaged item. You will be responsible for return shipping. Please contact us first for a Return Authorization Number.

Paypal and checks accepted. Credit card coming soon. Since prints are made to order, we will begin the production of your picture once payment is received in full. Also due to the fact that your print is made for you, cancellations prior to shipping of artwork are subject to 25% charge, and shipping cost will be 100% refunded (if items has not shipped).

All canvas and plexi prints are carefully packed for maximum protection. Each product is individually packed and checked prior to shipping. Shipping charges are standard per size and product type. Shipping is sent via ground service.

We take great pride ad care in the creation of our pictures. We hope you like them and make them a part of your home/space for a long time. We want to remain as flexible as possible and cater to your concerns. However, this needs to be done within the limitations of our on demand production model.

Should you have any doubts or questions about any item, production or policies, please do not hesitate in contacting us.

Remember, if you like our pictures, please share them with your friends and family. Your referral is the best way to spread our brand.

Thank you very much for your interest in Twelve Walls.