Returns & exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
Custom and personalized orders
I would love to talk with you about any ideas you might have for custom work. Please reach out to me with a message about how we might work together!
Each hat is a little different in size and how people prefer to wear hats is all a little different. I am providing an approximate circumference for each hat's opening to help with sizing in each product description. If you have any questions about a specific hat, please send me a message and I will do my best to help.
Generally, your wool products should be pretty low maintenance. If the wool gets wet, please just set it to air dry. If it gets dirty, lightly hand wash with mild dish soap, reshape and let air dry. Often I set my hats on a cookie cooling rack near a radiator overnight. Do not put the wool hat/accessories into the dryer unless you want it to potentially become much smaller. If you have any specific questions, please ask!