Twindividual

Twindividual Creations

Colwyn Bay, United Kingdom · 412 Sales

Twindividual

Twindividual Creations

Colwyn Bay, United Kingdom 412 Sales On Etsy since 2011

5 out of 5 stars
(86)

Shop owner

Natalie

Contact

Announcement   Please bear with us as we have just welcomed our daughter and greatest creation into the world. We shall be open as usual but replies to messages may take a little longer.

Custom and Personalised Mugs for all occasions.

Please get in touch for bulk and corporate orders.

Join us on Instagram @Twindividual_Creations

Announcement

Last updated on Jul 16, 2017

Please bear with us as we have just welcomed our daughter and greatest creation into the world. We shall be open as usual but replies to messages may take a little longer.

Custom and Personalised Mugs for all occasions.

Please get in touch for bulk and corporate orders.

Join us on Instagram @Twindividual_Creations

Natalie

Contact shop owner

Natalie

TOIL AND TROUBLE Gift Bundles
TOIL AND TROUBLE Gift Bundles
$23.63
SPIDER WEB Cushion Cover
SPIDER WEB Cushion Cover
$12.83
SPIDER WEB Halloween Jumper - Unisex Fitting
SPIDER WEB Halloween Jumper - Unisex Fitting
$33.76
Black and White SPIDER WEB Ladies T-Shirt
Black and White SPIDER WEB Ladies T-Shirt
$19.58
Black SPIDER WEB HALLOWEEN Mug
Black SPIDER WEB HALLOWEEN Mug
$13.50
TOIL AND TROUBLE Cauldron Cushion Cover
TOIL AND TROUBLE Cauldron Cushion Cover
$12.83
Black TOIL AND TROUBLE Cauldron Halloween Mug
Black TOIL AND TROUBLE Cauldron Halloween Mug
$13.50
PUMPKIN CUSHION COVER - Perfect for Halloween
PUMPKIN CUSHION COVER - Perfect for Halloween
$12.83
PUMPKIN HALLOWEEN JUMPER - Unisex Sizing
PUMPKIN HALLOWEEN JUMPER - Unisex Sizing
$33.76
Happy Halloween PUMPKIN Ladies T-Shirt
Happy Halloween PUMPKIN Ladies T-Shirt
$19.58
Black Pumpkin Halloween Mug
Black Pumpkin Halloween Mug
$13.50
WITCHES HAT Halloween CUSHION Cover
WITCHES HAT Halloween CUSHION Cover
$12.83
Witches Hat Halloween Jumper
Witches Hat Halloween Jumper
$33.76
WITCHES HAT Ladies HALLOWEEN T-Shirt
WITCHES HAT Ladies HALLOWEEN T-Shirt
$19.58
Black Witches Hat HALLOWEEN Mug
Black Witches Hat HALLOWEEN Mug
$13.50
WOMB BUDDIES Cushion Cover
WOMB BUDDIES Cushion Cover
$12.83
Coffee Is Life Satin Coated Mug
Coffee Is Life Satin Coated Mug
$13.50
CUSTOM WATER LILY Named Mug
CUSTOM WATER LILY Named Mug
$13.50
HELLO GORGEOUS Frosted Glass Mug
HELLO GORGEOUS Frosted Glass Mug
$13.50
View all 154 items

Reviews

Average item review
5 out of 5 stars
(86)
View all 86 reviews

Updates

Pink Mugs are back in stock!

Tagged in this photo

WOMB BUDDIES Satin Coated Mug
WOMB BUDDIES Satin Coated Mug
$13.50
New custom Will You Be My Bridesmaid Wine Bags

Tagged in this photo

New possibility for a mug Base in the shop - silver shimmer! Would you be interested in having this as an option?

Tagged in this photo

About

I am a Twin...I love to create....I am still an individual....Twindividual ;)

Hello There!! I first started Twindividual Creations back in 2012 and was originally hoping to make cards and gifts aimed at Twins as, being a Twin myself I found there wasn’t really much out there. In 2015 I invested in some new equipment which has excitingly allowed me to expand my product range into all things personalised with mugs, clothing and many many more, which thrillingly means I can also bring back my original Gifts for Twins from Twins idea as well as some amazing gifts for Wedding Parties and Absolutely Everyone Else!

If you have any questions or queries please do not hesitate to get in touch!

Shop members

  • Natalie

    Owner, Creator, Designer

    As cliche as it sounds I have loved making special gifts for my loved ones as long as I can remember, I have also always loved anything personalised I believe it makes the item so much more special and something to be treasured.

Shop policies

Last updated on July 16, 2017
Welcome to Twindividual Creations!
Twindividual has now moved from Essex to North Wales and we are now expanding our range into personalised goods such as mugs and t-shirts, as well as Wedding Stationery and Greetings Cards.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
All payments are to be made within 3 days of purchase, if you have not paid after a day you will be sent a reminder! After the 3 days if a payment still hasn't been made I'm afraid your order will be cancelled, unless you have made contact to explain otherwise.
Shipping
WE ARE BASED IN THE UK!!

Wherever possible I will attempt to ship all items within a few days of purchase, however I will always keep you informed as to when items have been sent or if I have been delayed for some reason.

NOW WITH FREE UK SHIPPING

I am trying out the free shipping option throughout July, so the item has absorbed some of the shipping costs and we are just taking less of a profit to offer this to you :)

UK POSTAGE:
All UK orders are sent by Royal Mail 2nd Class Signed For or by Local Courier. They should usually arrive a day or 2 after you receive your dispatch notification and will require a signature on delivery.

If you would would like to upgrade to first glass or a guaranteed next day delivery (from dispatch) please select the 1st Class or Special Delivery Upgrade Option.

INTERNATIONAL SHIPPING - NEW FLAT RATE OF £10 (roughly €11.40 or $13.10)
All International Orders are sent Royal Mail Tracked and Signed again we have absorbed some of the postage cost to bring you a flat rate of £10 regardless of how much you buy or where it is being sent.

If you would like your parcel sooner, please select the COURIER UPGRADE Option this will arrive between 1 - 3 days after your dispatch notification. Please also include your telephone number in the notes to seller if selecting this option as the Courier Company require it in case of any issues.

Once the items have been sent I'm afraid I do not have any control over what happens to them, however as far as I know these are the estimated shipping times for the UK, Europe and International:

--- Items within the UK will be sent second class signed for and should take 2-4 days to arrive. Please bear in mind that they may take longer in some cases.

--- Items posted within Europe should take between 5-7 business days.

--- Other international shipping destinations will take 1-3 weeks. Maybe longer due to location or due to postal delays

Particularly in the USA and Canada there may be further delays due to Customs, which I cannot be responsible for, I will do all I can at this end to try and reduce the delay! Please be aware as the buyer that you will be responsible for any customs fees in your country as I have no way of knowing what these will be beforehand.

PACKAGING
All Twindividual Products are lovingly wrapped in Tissue paper and then any further protection to ensure that they arrive with you in perfect condition. Some boxes and packaging may be recycled, in order to help the environment, however please let me know if you would like all new packaging!
Refunds and Exchanges
Refunds will be accepted on goods that haven't been personalised as long as the product is in it's original condition and you let me know within 7 days of receipt. Once the item has been returned you will then receive a full refund of the purchase price, minus the shipping charges.

If Personalised Goods have been printed in error or damaged in transit please can in touch and we can discuss options.
Additional policies and FAQs
Frequently Asked Questions
1) Are the Satin Coated Mugs Dishwasher and Microwave Safe?
- The mugs are Microwave Safe and should be OK with the occasional journey through the dishwasher but to preserve the print Hand Washing is recommended!

2) Why is International Shipping so expensive?
- International shipping has increased as I have had to upgrade to Tracked due to so many parcels getting lost on the way. If you would like to not have your parcel tracked and have cheaper shipping please send me a message and I shall create a custom listing for you with the lower shipping cost.

3) What if my mugs arrives broken?
- If your mug does not arrive in one piece please let me know straight away - send pictures if possible and I'll do my best to either send you another one or refund you the mug price.

4) Can I return personalised items?
- Unfortunately as each item is made to order they cannot be returned or refunded.