If you need to cancel your order please convo; if your order has not yet shipped, your cancellation and refund will be processed the next time I'm in the shop/checking Etsy. If your order has already shipped and you would like to cancel, please convo; you can ship back your UNOPENED parcel and your refund will be processed when it arrives back in the shop. Intimate items such as thongs, panties, and swim bottoms, are considered worn upon your opening the package; unfortunately we cannot take returns on intimate items. If your item does not fit precisely right, we are happy to do no-charge fit alterations (simply pin the item as desired, and ship it back to us), but please convo first.

Twin Syndrome accepts payment by credit card, Paypal, and Etsy gift cards; we ship orders that have completed payment at the time of the shipping run. If you need to cancel your order please convo; if your order has not yet shipped, your cancellation and refund will be processed the next time I'm in the shop/checking Etsy. If your order has already shipped and you would like to cancel, please convo; you can ship back your UNOPENED parcel and your refund will be processed when it arrives back in the shop. Intimate items such as thongs, panties, and swim bottoms, are considered worn upon your opening the package; unfortunately we cannot take returns on intimate items. If your item does not fit precisely right, we are happy to do no-charge fit alterations (simply pin the item as desired, and ship it back to us), but please convo first.

Twin Syndrome generally does between 1 and 3 shipping runs per week, depending on sale volume. Regular shipping times are 3 business days for processing, plus 7-10 business days for shipping; assume 2 weeks shipping time. If you require faster shipping, please convo, and if possible we will create a custom listing with the appropriate postage charge. Our items are shipped general mail without tracking numbers, and international customs will occasionally delay arrival by several days. If you believe your item is lost in the mail, please convo and we will review when your purchase ought to reasonably arrive (if it's simply delayed); if it doesn't show we'll replace it for you.

Intimate items such as thongs, panties, and swim bottoms, are considered worn upon your opening the package; unfortunately we cannot take returns on intimate items. If your item does not fit precisely right, we are happy to do no-charge fit alterations (simply pin the item as desired, and ship it back to us), but please convo first.