sweet fabric accessories for strong girls

Melbourne, Australia

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Shop policies

Last updated on May 10, 2022

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Thanks for twirling with me!

Accepted payment methods

Returns and exchanges
If, for any reason, you are unhappy with your twirling betty purchase, please contact me immediately so that I can sort out the problem. Don't forget, communication is key, so let's chat.
I accept payment by PAYPAL only. I wish I could give you more options but I'm afraid that fees and charges on transactions for people outside of Australia are just too expensive.
All twirling betty products are made to order and I do my very best to have them made and shipped within 5 business days but it is sometimes a little longer due to the two small children I have twirling at my feet. In the case of custom orders, this time period runs from finalistion of the the order ie, once payment has been made AND we have agreed on exactly what you want.

I will always try to send you an email if I'm not going to be able to ship relatively quickly.

Custom fees and/or duties might apply when I am shipping overseas and if they do, these are your responsibility to pay.

Unfortunately, packages occasionally go missing in the post and I am sad to say it but I cannot accept responsibility for this. If you would rather not take the small risk that this will occur then you might like to consider arranging for your package to be sent via registered mail. Please convo me BEFORE payment so I can create a reserved listing for you covering the cost of both your purchase and the cost for registered mail.

Don't forget to let me know if your etsy and paypal email addresses are different so I can reconcile your order and payment. The same goes for your postal address so I know where you would like your item shipped.
Additional policies and FAQs
The felt I use is hand-made under fair trade conditions in Nepal. It varies in thickness and colour and is utterly gorgeous. Small imperfections and variations are normal and very much part of its charm.

I am always delighted to talk to you about any queries you might have in relation to the things I make, custom orders or life in general.

If you do make a purchase from twirling betty and are happy with it, please do consider leaving me some positive feedback. I would be very grateful. It does truly make my day to know people are happy with their twirling betty purchases. Not to mention reassuring other potential buyers that I am a good egg.