TwirlyTrinkets

TWIRLY TRINKETS

Waterlooville, United Kingdom
22,492 Sales

TwirlyTrinkets is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

TwirlyTrinkets is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on May 17, 2018
It's hard to know quite what to put here! I'll just mention that I take a lot of pride in making my jewellery and everything gets the 'window test'... yes, I really do go to a window for the best light to check that the end clamps of chokers match up, the coils on the earrings are the same length and the charms are hand picked to be exactly as you would expect them (you'd be amazed if you knew how many items get the 'bin treatment'... it's quite sad ;-))!

ALL metal items used are treated against tarnishing (this is a big deal if you want your choker to last without having to seal it in an airtight bag when not in use) and my crafting area is kept as dust/hair free as physically possible too!

I'd also mention that the extension chains are hand-cut by me from thicker chain than the 'norm.' so if you want to alter the length of it/them, that's doable as well!

Customer service and satisfaction are extremely important to me too. You will get a personal confirmation of your order and also a dispatch note so that you know exactly what is going on.

Erm... if I think of anything else to add, I will do!

Thank you for looking :)

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I accept returns and would request that you send the item back as you received it please, preferably within 14 days of receipt. It is also helpful if you let me know that you are returning your package so that I look out for it (whilst I love a good mystery... sometimes my half a brain cell can't cope with working out where things came from ;-)!).
Payment
Please would you get in touch and let me know about any alterations to your purchases as soon as possible? I have a habit of starting on crafting straight away... any excuse to avoid the housework for a little bit longer ;-)!
Shipping
I endeavour to send out items the same day (whenever possible) that they have been paid for and use standard Airmail for overseas parcels. If you wish to change the method I send your purchase/s, please could you let me know before you purchase so that I can get the new shipping cost before you make any commitment? I'm not one for making money out of the shipping charge, so be rest assured that I would never attempt to bump up the price... in fact, I'm quite the opposite and have the habit of refunding if one has paid too much ;-)!!

DELIVERY TIMESCALES - UK & Airmail shipping prices are charged AT COST and are not inflated, neither do I charge for packing materials or indeed anything else. I dispatch very quickly, but the postal service can be annoyingly slow and I tend to suggest:-

UK = 1-3 DAYS
EUROPE = 5-10 DAYS
WORLDWIDE = 8-30 DAYS and there is no tracking facility (I'm sorry).
Additional policies and FAQs
PLEASE PLEASE PLEASE make sure you've measured your neck for a choker and that your address details on your Etsy Account are correct - I've been getting a lot of returns due to these two issues of which, could have been avoided, thank you!


I LOVE making customised items and of course, adore larger orders (don't we all?!!!). I can offer combined shipping rate at virtual cost, so please, please just ask me anything (within reason!). Many thanks :).
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.