ALL metal items used are treated against tarnishing (this is a big deal if you want your choker to last without having to seal it in an airtight bag when not in use) and my crafting area is kept as dust/hair free as physically possible too!
I'd also mention that the extension chains are hand-cut by me from thicker chain than the 'norm.' so if you want to alter the length of it/them, that's doable as well!
Customer service and satisfaction are extremely important to me too. You will get a personal confirmation of your order and also a dispatch note so that you know exactly what is going on.
Erm... if I think of anything else to add, I will do!
Thank you for looking :)
Accepted payment methods
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
DELIVERY TIMESCALES - UK & Airmail shipping prices are charged AT COST and are not inflated, neither do I charge for packing materials or indeed anything else. I dispatch very quickly, but the postal service can be annoyingly slow and I tend to suggest:-
UK = 1-3 DAYS
EUROPE = 5-10 DAYS
WORLDWIDE = 8-30 DAYS and there is no tracking facility (I'm sorry).
Additional policies and FAQs
I LOVE making customised items and of course, adore larger orders (don't we all?!!!). I can offer combined shipping rate at virtual cost, so please, please just ask me anything (within reason!). Many thanks :).
Information I Collect:
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.