LilyandFigg

Couture jeweled belts and flower sashes.

Portland, Maine On Etsy since 2006

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Buyers bought gifts from this shop and gave them 5-star reviews!

LilyandFigg

Couture jeweled belts and flower sashes.

Portland, Maine | 2,103 Sales

Announcement    All items listed in the shop are finished and ready to ship. Orders usually ship within 3 to 5 business days.

Please see the shop's policies for answers to many questions: http://www.etsy.com/shop/TwistedCrystals/policy?ref=shopinfo_policies_leftnav

Announcement

All items listed in the shop are finished and ready to ship. Orders usually ship within 3 to 5 business days.

Please see the shop's policies for answers to many questions: http://www.etsy.com/shop/TwistedCrystals/policy?ref=shopinfo_policies_leftnav

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    LilyandFigg

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    LilyandFigg

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    quality 30 shipping 63 customer service 199

    Shop policies

    Last updated on September 10, 2012
    Welcome!
    Thank you for taking time to look through our hand-made pieces, please let us know if there are other questions I can answer to help in your decisions. There may be slight differences from piece shown in the original listing to the piece you receive due to the nature of all of handmade and monitor lighting, over all they will be as close as possible.

    Accepted payment methods

    Accepts Etsy Gift Cards and Etsy Credits
    Returns and exchanges
    REPAIRS:
    It is to be expected that normal wear will happen with your pieces so we will happily repair any of our handmade items that need a little bit of love and attention. After reviewing the piece I will let you know if there will be a 'refresh' fee for this service. Repair services are the sole discretion of Twisted Crystals.

    We adore using vintage crystals and rhinestones. Sometimes even highest quality gems, including Swarovski crystals will sometimes fall victim to their age and the crystal will separate from the foil backing. We will repair or if you prefer instruct you on how to repair this piece as quickly as possible.

    Please note for our environment, health and safety we exclusively use non toxic adhesives. Some of these products may have a little bit more play and a little less hold depending on the exact materials. This means your piece might need a stone or pearl reset. We are happy to make this repair for you as a trade off from using harmful chemicals in our studio. Please ask if you have any questions about this.


    CLAIMS: We will always review items damaged in transit and pending the circumstances do whatever is needed to repair the piece. All of our higher priced items are sent with insurance, we are not responsible for submitting insurance claims. The offer to fix a damaged piece is limited, please contact us immediately so we may review the options. Contact us as soon as the package is received, send images documenting the packaging and pieces (required for insurance claims). The piece must then be set to us, with delivery conformation/tracking within 5 days of its arrival at your location.


    RETURNS & EXCHANGES:
    With the personal nature and customization of so many pieces, we do not accept returns under 'normal' circumstances. Exchanges and returns are at the sole discretion of Twisted Crystals. Please be sure to send a note with questions about the pieces, details or any adjustments you might want to see before purchasing.

    DEPOSITS: All sales and deposits are final, refunds are not issued for custom and handmade pieces. If your custom order has not already been started you may apply this credit towards other items in the shop that are ready to ship. There is a service fee of 15% of the deposits value for this. Additional fees for shipping may be required. This is available up to six months from the purchase date. Please send a note before your order is placed should you have any questions.
    Payment
    A non-refundable deposit is requested for most custom orders, the full amount of the deposit goes towards your final total. There is no additional fee for custom orders beyond the quoted price unless they go above and beyond a 'normal' time frame and cost. We will do our best to provide you with everything that we have discussed, however there are times when not all requests can be filled or are within the budget. I ask that this be kept in mind when it comes to your ideal price range, delivery style and exact material selections. The log of our conversations will stand as a running contract. The balance payment for custom orders is due within ten days of the pieces being finished. We reserve the right to sell custom pieces to other clients after thirty days. Please let us know as soon as possible if you will need more time and we will happily work with you.
    Shipping
    We try to ship pieces as soon after the payment has gone through as possible. The listed shipping covers USPS first class for most items. Larger and custom pieces can be sent in a combination of USPS, Priority, Express or UPS with insured and with delivery conformation (tracking). If you would like to add insurance or other 'extras' from the USPS, UPS or FedEx please let us know ahead of time so we may adjust the listing or fee. We will expedite any package possible - with notice and pending the day and time of your purchase.

    We are not responsible for packages once they leave our studio, replacing or filing claims on lost, misplaced or damaged items. Twisted Crystals is not responsible for service transit times for delivery. Insurance on packages only covers damage or loss while in transit to the address and not miss handling by hotels, airports, customs or couriers or customers. All fees and duties associated with international packages are the responsibility of the buyer. We ship to the address entered into PAYPAL when checking out, please make sure this is correct. Incorrect addresses might required additional shipping fees and a service charge.

    We are not responsible for lost or mishandled packages sent to our studio that may include your material, fabric or swatches. Please contact us ahead of time so we may provide you with the best options for a secure delivery.
    Additional policies and FAQs
    Please be sure to send a note and ask if you have any questions about the pieces, fabrics, textures, sizing, embellishments or coloring. These details will all show differently based on your screen size and color settings. We are able to send, receive and compare swatches for many pieces to ensure you have the correct look.

    I'm extremely passionate about what I do and adore creating custom pieces. Please do not hesitate to ask questions, I'm always up for a challenge! All Twisted Crystals pieces are original designs. We follow the Golden Rule and always respect the hard work of others and hope they in return do the same for us.

    Hope you're having a lovely day,
    kacey :)