Twisted Twig

Boston, Massachusetts

twistedtwig is taking a short break


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Shop policies

Last updated on May 10, 2022
Welcome to twisted twig, a little shop looking to add some sparkle to everyday life!

Accepted payment methods

Payment is due at checkout via Paypal.
All packages are normally shipped via USPS First Class, or Parcel Post depending on the weight of the package. All items that are shipped within the U.S. have delivery confirmation, which allows the package to be tracked. If you would like to purchase insurance on your item, please message me before purchasing so I can add it to the shipping cost. Once the package has been shipped, I am no longer responsible for the item. This includes lost or stolen packages. Please be sure you have the correct address in your shipping information and that you are shipping your item to a reliable location.

INTERNATIONAL ORDERS: Unfortunately USPS does not allow tracking outside of the U.S. If you would like to be able to track your international order, please message me and I will adjust the cost of shipping. I am not responsible for any duties, tariffs, or other fees imposed by the package by the receiving country.

Please read the entire listing regarding creation and delivery times before purchasing a product as my items are timely to make and I usually have a running list of current orders.

The moment your package in in the mail you will receive a "Shipped Item Notification" in your email inbox from Etsy. I also check off each order as "shipped" through Etsy -- this is the fastest way for your to check and see if your order has gone out yet.
Additional policies and FAQs

I enjoy working on custom orders and would love to work with you depending on my current list. I can do my best to recreate a sold item or work with you on something completely new! My most common inquiries relate to my sequin or neon/painted letters. Please see the information below with prices and then message me if you are serious about purchasing and would like me to set up a listing for you.

Large Wooden Letters:
1 Letter.... $32.00
2 Letters.... $62.00
3 Letters.... $90.00
4 Letters..... $115.00
5 +......... Please add $30.00 per letter

Small Paper Mache Letters:
1 Letter..... $20.00
2 Letters.... $34.00
3 Letters..... $45.00
4 Letters..... $ 56.00
5 +....... Please add $18.00 per letter

I can do gold or silver sequins on a custom paint color background. For example, I can paint the wooden letter lilac, cover it with silver sequins, and the lilac will show through. This is a great option to customize letters to coordinate with your wedding colors, for example! I currently do not customize sequin colors (besides silver or gold).

Most custom orders take at least 4 weeks for creation, due to the fact that I have to wait for the materials to be shipped to me before getting to work and my current order schedule. Please be sure you can allow at least this amount of time before ordering. I will need to know have a tight time frame and will do my best to accommodate.